iPhone XS Max iPhone XS Max Compass Issue

Discussion in 'iPhone' started by Scratch4, Sep 27, 2018.

  1. Scratch4 macrumors newbie

    Joined:
    Jan 1, 2009
    #1
    Anyone having any issues with the compass on their iPhone XS Max? Just got my Max with Verizon a couple days ago, and tried using Google Maps on CarPlay. After driving for a few minutes, the arrow on the navigation starts going crazy. It rotates all over and can't point in the direction that I'm driving. So I try Apple Maps and the Compass app, and they have the same issue (Apple Maps navigation seems to be OK, but using it without navigation is incorrect).. the Max can't seem to point in the correct direction.

    Then I tried trouble shooting.. mainly turning Compass Calibration (in location settings) on then off, I do that figure eight thing, and reboot. The issue still persists.

    Help! I'm hoping it's not a phone issue, but maybe an iOS12 issue and thus fixed in the future. Otherwise fantastic phone.
     
  2. Nhwhazup macrumors 68020

    Nhwhazup

    Joined:
    Sep 2, 2010
    Location:
    New Hampshire
    #2
    I can offer no help. This is the first time that I’ve seen this issue reported. I returned mine due to super poor cellular connectivity. In addition to that problem, others have reported charging problems (update coming reported to fix this) and video play stuttering.

    Not the best release, Apple.
     
  3. eighthsage macrumors newbie

    eighthsage

    Joined:
    Aug 31, 2015
    Location:
    Bristol, UK
    #3
    I literally share your pain. My iPhone XS Max Compass is consistently out by almost 180 degrees.

    Will take to a Genius Bar when I get the chance.
     
  4. digitalexplr macrumors 6502a

    digitalexplr

    Joined:
    Dec 13, 2016
    Location:
    Central Missouri
    #4
    Have you tried calibrating it?
     
  5. eighthsage macrumors newbie

    eighthsage

    Joined:
    Aug 31, 2015
    Location:
    Bristol, UK
    #5
    If by calibration you mean switching on and off location services and/or the compass calibration service within location services then yes.

    I cannot find a “compass recalibration” option, I think it was removed but happy to be told I am wrong.
     
  6. Scratch4 thread starter macrumors newbie

    Joined:
    Jan 1, 2009
    #6
    Is it off in CarPlay? For me it's off only while connected to the car (audi a3), and I realized that the phone may be using the car's compass which mine seems to be not calibrated/broken/just doesn't work.

    If the compass is off normally (ie. without Carplay), then one thing you might also want to try is resetting location services and network settings.
     
  7. eighthsage macrumors newbie

    eighthsage

    Joined:
    Aug 31, 2015
    Location:
    Bristol, UK
    #7
    To feedback on this, I took my phone to the Genius Bar. They did a hardware check which did not find any issues. However, no matter what they did, they were unable to get the compass and consequently maps to point in the right direction.

    It was resolved by swapping for a new phone.
     
  8. indychris macrumors 6502

    indychris

    Joined:
    Apr 19, 2010
    Location:
    Fort Wayne, IN
    #8
  9. OKSteve macrumors newbie

    Joined:
    Dec 8, 2018
    #9
     
  10. darksithpro macrumors 6502a

    Joined:
    Oct 27, 2016
  11. OKSteve macrumors newbie

    Joined:
    Dec 8, 2018
    #11
    Yes. Just spent 45 minutes getting my new xs max set up with my carrier because their online instructions don't work. Go figure. Then when I started using it and tried the compass, north was west, west was south, etc etc etc.

    Here's how I fixed it. It seems the calibration on this phone is to turn the compass on and then off.

    >Settings
    >Privacy tab
    >Location Services;
    >Compass
    >Tap to open Compass
    >Turn off allow location services
    >Turn on location services

    Worked like a charm and now north is north and west is west and so on and so on.
     
  12. Fantasigraphic macrumors 65816

    Joined:
    Mar 25, 2009
    Location:
    TN
    #12
    Makes no sense cause all location service does is show city name and longitude/latitude coordinates and elevation as you can see in the pics.
     

    Attached Files:

  13. ATC macrumors 65816

    Joined:
    Apr 25, 2008
    Location:
    Canada
    #13
    That video is no good. If you close the compass app in iOS 12 and reopen it doesn’t give you the calibration option. This video is probably for iOS 11 and earlier.
    --- Post Merged, Dec 8, 2018 ---
    On a separate note, on my XS if I toggle Use True North on or off it makes no difference in the compass app. We have about a 20 degree variation where I am so that’s very odd.
     
  14. OKSteve macrumors newbie

    Joined:
    Dec 8, 2018
    #14
    Don't open the compass. It may not make sense but it works and you will find it under tips on other sites if you google it.

    Open SETTINGS PRIVACY select COMPASS under PRIVACY and turn off the two options for location services. Then turn them back on and the compass will calibrate itself. It worked on my XS Max running IOS 12.1.

    Also, to fix SIRI issues where SIRI is not always available or says NOT CONNECTED TO A SERVER, turn on the SIRI options, including "Hey SIRI" then turn the phone off and back on. This also fixed that problem.
     
  15. maccompaq macrumors 65816

    maccompaq

    Joined:
    Mar 6, 2007
    #15
    The Compass app that came with my iPad worked great until I upgraded to IOS 12. When tapping on the icon, a dialog box pops up saying "Compass needs to updated. The developer of this app needs to update it."
     
  16. Fantasigraphic macrumors 65816

    Joined:
    Mar 25, 2009
    Location:
    TN
    #16
    I know that!. And mine works just fine...

    I’m just saying turning location services on shows city/coordinates. Just showing what it looks like with the location services ON and OFF lol
     

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15 September 27, 2018