iPhone XS Max iPhone XS Max explodes, burns owner

[joeblow7777]

This is quite concerning.

https://9to5mac.com/2018/12/29/iphone-xs-max-fire-exploded/

Why is it concerning? Even if it's true that the owner was entirely not at fault, it's a (less than) 1 in a million occurrence.
There are actually a lot of worse things that are more likely to happen to you on any given day than your phone exploding. You're WAY more likely to seriously injure yourself in the shower, or walking on an icy sidewalk, or in a car accident.

 

[Ebok]

probably set it on fire himself and wants a payday.

looking at the pics the "fire" didn't even originate anywhere near the battery... something is up here

 

[chrisforpm]

I’m sure if this was happening on a daily basis, multiple times, throughout the world it would be concerning enough for Apple to do something.

Samsung had this very issue with the Note 7, investigated the burned phones and took action. They knew they had a problem once they investigated and issued the recall. Every company allows for a variance of defective batteries, Samsung’s was higher than the normal. Until this starts happening, it’s probably not a concern for Apple.

My question is, why is this guy so afraid to let Apple investigate? If it were me and this was on the up and up, I’d give them back the phone.

 

[Hieveryone]

Well time to switch to Samsung

Oh wait

 

[Tsuchiya]

Concerning if they could properly ascertain how it happened. He should've let them take the device to send off for investigation. They aren't going to admit liability on the spot and give him a replacement device and clothes. Kicking off and looking to sue without letting Apple take a proper look is not productive.

 

[1rottenapple]

I think its a lot more likely for your car to catch fire than your phone, ever look at those statistics or any other device just phones concern you?

There’s always a story like these in all phones. Nothing to see here.

 

[AppleHaterLover]

I want $$$$$ from Volkswagen for all that NOx I inhaled as a result of dieselgate. Where's my money?

 

[cableguy84]

So many variables involved. Guy could've dropped it multiple times, used dodgy charger etc.
Difficult to blame Apple without further investigation.

 

[bruinsrme]

So many variables involved. Guy could've dropped it multiple times, used dodgy charger etc.
Difficult to blame Apple without further investigation.

What kind of thinking is that. It doesn’t belong on the internet.

 

[cableguy84]

What kind of thinking is that. It doesn’t belong on the internet.

For all we know he could've been launching his phone up against the wall everyday trying to make it explode.

 

[AppleHaterLover]

So many variables involved. Guy could've dropped it multiple times, used dodgy charger etc.
Difficult to blame Apple without further investigation.

Blame the victim

 

[bruinsrme]

For all we know he could've been launching his phone up against the wall everyday trying to make it explode.

This thread will go the same as similarly related threads will.
There will be the initial story with a few pieces of info for all to make assumptions.
Some will promote this event as a catastrophic event for Apple and they should be sued for, I don’t know, 10 to 15 mil?
My favorite part of this is pictures of the phone but not of the pants or body.

I worked at an Apple store a while ago and I saw how people treated their phones.
My favorite was clear packing tape as a screen protector for their broken screen.

My next favorite was “my phone gets very hot while charging in my car”.
Well, most people would think that if your phone is mounted to the vent and you have your heart cranked the phone would get hot.

Some will say blame the user.
I suspect a battery failure. The reason might surprise a lot of people

 

[Givmeabrek]

Putting your iPhone in your back pocket should void any warranty.

 

[AustinIllini]

It's all fun and games until you're banned by the FAA. Then it's hilarious

 

[44267547]

This is quite concerning.

https://9to5mac.com/2018/12/29/iphone-xs-max-fire-exploded/

I don’t think it’s worth chastising you over your thread you started, as it seems others already did that. But I think you have to realize, even if this article was true, it’s _one_ isolated incident. Think about that for a minute, Apple manufactures millions of iPhones, over 600,000 a week, and if this were to happen, we don’t know the full cause behind this, and it certainly is not widespread either.

 

[BigDO]

I don’t think it’s worth chastising you over your thread you started, as it seems others already did that. But I think you have to realize, even if this article was true, it’s _one_ isolated incident. Think about that for a minute, Apple manufactures millions of iPhones, over 600,000 a week, and if this were to happen, we don’t know the full cause behind this, and it certainly is not widespread either.

Not sure what you're trying to say. Are you disagreeing with the my choice of words ("concerning"), or saying that I shouldn't have made the thread?

Former is subjective, and you're free to disagree/describe it as you wish/trivialize it, according to your own standards.

The latter is quite straightforward - as long as it's not a duplicate (it wasn't), is from a credible site and not against the rules of this website, there is nothing wrong with the starting the thread as the content is relevant.

 

[44267547]

Not sure what you're trying to say. Are you disagreeing with the my choice of words ("concerning"), or saying that I shouldn't have made this thread

No, You’re misunderstanding. What I’m saying is, others have chastised you in this thread, that’s not my intention, what I’m trying to provoke is thought, is that this is one phone out of the millions of Apple has produced, we can’t make any broad stroked statements about what happened to one persons phone, given that we don’t know every circumstance behind the situation, and it certainly not has affected a wide mass of iPhones other than what you linked for an article.

there is nothing wrong with the starting the thread as the content is relevant.

I have no idea how you derived that from my comments, you can start whatever thread you want and nor was this is related to my post, my point was not anything about the thread that you started, it’s the fact that you didn’t really elaborate why you think this is ‘concerning’ other than your thread title, others have asked you as well. What is it that you find ‘concerning’, the way Apple handled this or the fact that one phone allegedly exploded?

 

[rocknblogger]

I think the Apple store handled this situation very poorly. This is not to say that the customer is 100% right and honest. In my opinion I think the store manager should have taken control of the situation immediately. He should have explained the process to the customer before packaging it up. In other words, make the customer feel that he is involved in the decision making and they're working together to make things right. I also think that rather than give him a new phone on the spot offer a loner phone so as to make the process as convenient as possible.

If it was me and if what the customer claims happened is accurate I would also feel very conflicted about giving them the phone and walking out empty handed. It all comes down to presentation and how it's handled at the store level.

 

[BigDO]

What is it that you find ‘concerning’, the way Apple handled this or the fact that one phone allegedly exploded?

Definitely the fact that it exploded. I understand the likelihood is minuscule, given the sample size, but that doesn't make it any more comforting.

Having said that, the way this was handled by Apple is also extremely poor customer service.

 

[Arei]

Haven’t other iPhones caught fire like this? Maybe he had it in his back pocket and sat on it for so long it overheated. There was that one case a girl slept with her phone under her pillow and eventually it caught fire. I fell asleep on top of my phone once, and it was very hot when I woke up. Isn’t this stuff caused by battery defects?

 

[I7guy]

Definitely the fact that it exploded. I understand the likelihood is minuscule, given the sample size, but that doesn't make it any more comforting.

Having said that, the way this was handled by Apple is also extremely poor customer service.

Apple, IMO, was correct to handle the situation as they did. They should analyze it to see what happened. Person by not giving it up is Grandstanding. This phone was under warranty I don’t see how apple could not have replaced the phone with something else at least temporarily. That, if accurate wasn’t right.

LI-ion batteries are all over the place and there is a likelihood to explode or catch fire. Just ask Samsung.

 

[imlynxy]

I think the Apple store handled this situation very poorly. This is not to say that the customer is 100% right and honest. In my opinion I think the store manager should have taken control of the situation immediately. He should have explained the process to the customer before packaging it up. In other words, make the customer feel that he is involved in the decision making and they're working together to make things right. I also think that rather than give him a new phone on the spot offer a loner phone so as to make the process as convenient as possible.

If it was me and if what the customer claims happened is accurate I would also feel very conflicted about giving them the phone and walking out empty handed. It all comes down to presentation and how it's handled at the store level.

I agree with you. I can see that Apple stores CS goes down nowadays. I also want to add that the main goal for Apple was to obtain the phone. No phone= no proof.

 

[macfacts]

We should ban all iPhones from airplanes to be safe.
[doublepost=1546230771][/doublepost]

...
Other than that this guy wants his cake etc, etc.

He wants a new device while holding on to his old device. Good luck in suing Apple Mr. Hillard.

I’m sure apple employees have been trained on how to deal with these situations and this I don’t think Mr. Hillard will get very far by being uncooperative.

Sounds like he was willing to give up the damaged iPhone but was not willing to wait for a replacement to be mailed in. He wanted a replacement iPhone from the store stock. Right now, not in 4 to 6 weeks.

 

[Elwots]

Sounds like he was willing to give up the damaged iPhone but was not willing to wait for a replacement to be mailed in. He wanted a replacement iPhone from the store stock. Right now, not in 4 to 6 weeks.

Sounds reasonable to me. Most people rely on their iPhone daily. Being without a phone you purchased for 4-6 weeks (or any amount of time), due to manufacturer defects, is not acceptable IMO. They should absolutely swap it out in store.

 

[I7guy]

We should ban all iPhones from airplanes to be safe.
[doublepost=1546230771][/doublepost]

Sounds like he was willing to give up the damaged iPhone but was not willing to wait for a replacement to be mailed in. He wanted a replacement iPhone from the store stock. Right now, not in 4 to 6 weeks.

I actually agreed in a later post I didn’t understand what apple did. The max is under warranty and they should have replaced the max with any phone so the guy has a phone. That’s assuming he wanted to turn over his phone to Apple. Otherwise this does not make any sense.