Depending on where you live (state and county) there is a good chance that 911 calls are not answered by law enforcement. The 911 call centers or Public Service Access Points (PSAPs) handle all emergency calls (Police, Fire, Ambulance) so the person taking the call isn't necessarily a law enforcement officer. They work in an environment that can go from absolute boredom (night shift on a very slow night) to incredible stress with multiple lives hanging in the balance in a matter of seconds.
This is a great feature that will make their jobs a little easier, more accurate, and faster (and as many others have pointed out, will reduce pranks calls). Good job Apple.
This is a great feature that will make their jobs a little easier, more accurate, and faster (and as many others have pointed out, will reduce pranks calls). Good job Apple.