iPod touch iPod Touch was replaced... is the new one a REFURB???

[Ivan P]

You know what this reminds me of? That kid that's suing Apple because his iPod exploded and that "it could have been prevented if Apple Store employees had tested the iPod before sale". Yes, it's just possible for Apple to test every single iPod in case it may explode. I don't even understand how you CAN test for that in a brand new product.

 

[Kebabselector]

are you getting your refurbs from apple or the refurb depot? I've bought a lot of refurb stuff from apple with nary a problem.

as for the post, if they had fixed your existing one, would you have been content with that? You would have had to wait for it, and then it would have been a, a, a what do you call it? REFURB.

The refurbs are from my local Apple store.

As for the repair, if they provided a decent replacement the 1st time of asking I wouldn't have had an issue. I don't like having to make a genius appointment, waiting, having to return etc. Though I guess some like waiting around in Apple stores. If a refurb is finished well and looks new then I don't have an issue (apart from intermittant faults - but maybe Apple dispose of these units?).

 

[Phil A.]

Most companies won't even swap a product out if it's more than a month old (at least in the UK) - they'll insist on a repair to your existing product.
Personally, I'd rather they swapped it out there and then than have to wait for it to be sent away and repaired and don't really care if it's a new or refurb

 

[Ivan P]

Most companies won't even swap a product out if it's more than a month old (at least in the UK) - they'll insist on a repair to your existing product.
Personally, I'd rather they swapped it out there and then than have to wait for it to be sent away and repaired and don't really care if it's a new or refurb

Not necessarily. Apple is notorious with charging a premium for repairs ($250 for a replacement glass screen, for example). It was revealed that the first gen touch cost little over $50 to manufacture a single unit, and the second gen would probably be roughly the same, so it works out to just be cheaper to give the user a brand new one.

 

[snguon]

The refurbs are from my local Apple store.

As for the repair, if they provided a decent replacement the 1st time of asking I wouldn't have had an issue. I don't like having to make a genius appointment, waiting, having to return etc. Though I guess some like waiting around in Apple stores. If a refurb is finished well and looks new then I don't have an issue (apart from intermittant faults - but maybe Apple dispose of these units?).

did you get your ipod replaced already? did it come with all the original stuff, ear phones and stuff? if so is it working like new? i'm getting mine replaced and i'm not so sure about it being good in the long run. my current ipod battery jumps. but other than that it's fine... let me know please

 

[big-blue-wolf]

When you get your touch replaced, you only get the touch replaced. You do not get anything except the touch, not even a box. Apple take the old touch off you and give you a refurbished unit.

 

[hockeyhammer]

ipod

I just sent in my ipod touch for repair and on the status website it says they are sending a replacement back to me, just wondering today and yesterday in the refurb store there were no 1g ipod touches in the store (i have an 8gb 1g) will they send me a 2g or a 16gb?

 

[dsharits]

I just sent in my ipod touch for repair and on the status website it says they are sending a replacement back to me, just wondering today and yesterday in the refurb store there were no 1g ipod touches in the store (i have an 8gb 1g) will they send me a 2g or a 16gb?

Refurb store inventory has nothing to do with repair parts inventory. You will get the exact same model as what you sent in, unless they specifically call you and tell you they can't replace it with the exact model.

 

[MaryL38]

I don't know how to tell but I just got a replacement ipod today and the person who picked it up today told me they had said it was a refurb, so I said okay and went to put my music on it, and it's broken.
which, I'm pretty mad.
but, maybe it'll start working.

 

[ajones46]

Think of it this way: you are giving Apple a USED iPod that is not working, and they are giving you an iPod with a few refurbished parts in it, which is fully tested and 100% certified up to the same standards as a brand new iPod in the retail box. Is there a problem there?
At that point, you no longer have a brand new iPod, you have a used iPod as soon as you open the packaging. You may have paid extra for a new iPod, but that iPod has become a used iPod. You said yourself that you can't tell if it's a refurb or brand new, so who cares? Either way, it's in better condition than your old one, it actually works, and you got it replaced for FREE.

Add a second. If you can't tell, then what's it matter. Plus if that one has problems (hopefully not) then THAT one will be replaced. its a vicious cycle...

 

[larapumkin]

That's exactly my thoughts. I think if you originally purchase a new one, then it should be replaced with a new one, if a refurb, then replaced with a refurb. If you pay the extra money to get a new product, I don't see why they replace it with a refurb product when there is a problem. There are so many problems that could happen with the iPod, from something simple, to something more difficult that I'm sure a lot of iPods get replaced pretty quickly (yours was only 2 months old, mine was less than a month old when I noticed it had dead pixels) it almost doesn't make it worth while to get a new one when they are very likely to replace it with refurb if there is a problem. That is something that has always bothered me, it is great that they are so willing to correct problems, but I just don't think it should be replaced with a refurb when bought new, especially during the first year, I can kind of see it if the extended warranty is added, but even then.

Okay, sorry, back to your question. It is my understanding that a refurbished iPod will come in a box that is different from the new ones. A new iPod Touch comes in the clear, plastic case and you can see the touch, whereas the refurb comes in a box, I believe it is sealed and white. But as far as I know, this is the only way you can really tell the difference.

i agree with you more than 10000000000000%