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Bingo. For every person who actually breaks even on AC, nine others will kiss the money goodbye. Groupthink on this forum suggests most here would rather believe themselves to be the One person out of ten who cashes in on Applecare than part of the 90% collective that simply loses money on the deal to Apple.

Of course, you're more likely to see posts by people who have had problems with their MAC's than those who haven't, it's just a fact of life. However, if they had had AC then they would have no story to tell and would most likely not be posting in this thread.

However, you'll never know if you needed it or not till it's too late.

It's like those office workers, in the small office who won the lottery, 8 only chipped in out of 11, you know those 3 who didn't, feel like s***. I'm sure they've been buying those lottery tickets week after week, year after year, and just this one time those 3 probably said, "Na..." Thinking why waste the money on a losing proposition. Now they're kicking themselves in the butt.

Same thing applies here. It may never be used, but you'll never know till those 3 years are up.

Plus as others have said, if you want to upgrade within the 3yrs, it will get a much better price, and be easier to sell on ebay or CL.
 
I have to like the analogy between buying AppleCare and lottery tickets. They're both a voluntary tax on the naive.

I don't like that analogy at all. To begin with Apple Care is insurance, not tax. More importantly naivete has nothing to do with consumers wanting to protect very expensive investments.

The only part of your ridiculous analogy that you got right is "voluntary". No one is required to buy the coverage. It certainly is no indication of any lack of judgement for those that choose to do so.

Or are you just going whole hog with the Ignatius Reilly act? That sounds like something he might say.:p
 
I've had two laptops replaced through AppleCare after repeated problems, laptops that would have been out of warranty had I not had it...so I'd say yes, definitely.
 
I don't like that analogy at all. To begin with Apple Care is insurance, not tax. More importantly naivete has nothing to do with consumers wanting to protect very expensive investments.

The only part of your ridiculous analogy that you got right is "voluntary". No one is required to buy the coverage. It certainly is no indication of any lack of judgement for those that choose to do so.

Or are you just going whole hog with the Ignatius Reilly act? That sounds like something he might say.:p

It's a pretty good analogy. Insurance is a wager, a bet against the house when the house knows the odds and you don't, and the house always makes sure the odds are stacked in their favor.

Thanks for the reference to Ignatius, but no.... ;)
 
I'd say yes. And if you don't be careful and do everything you can to take care of your computer. Get a nice slip case and a bag. And don't throw the bag around....drop the bag...etc.
 
What was great with having Applecare for me (now long expired) was that I could call and get help, not just with my computer, but with any Apple product or wireless issue for free.

I will definitely buy Applecare when I purchase a MBP!
 
I wouldn't normally get something like Apple Care for a computer but I just feel a bit more secure since everything is so tightly integrated on the iMac--especially the monitor. So to me, it was worth the price.
 
I have to like the analogy between buying AppleCare and lottery tickets. They're both a voluntary tax on the naive.

I have heard it this way: The lottery is a tax on those that don't know math.

And I agree with you. If your consumer electronics are going to fail, they generally fail within the first year, which happens to be the amount of time for the warranty. And if there is huge problem or defect, Apple will recall it and fix it for free anyway.

If you bought extended warranties on every piece of consumer electronics you ever bought, you would waste thousands of dollars. If you are really worried about repair costs, take all the money you would spend on extended warranties and save it in an interest bearing account and use it to pay for any repairs or replacements if you have any problems. You will end up ahead in the end.

If you wouldn't buy an extended warranty on a TV or receiver, why would you buy it for a computer? There is a reason EVERY company pushed these things hard...because most people don't ever need them and it is just free money.

And there are hundreds of threads on this topic.
 
Yes. It is worth every penny. If your computer needs to go in for repair, one visit will generally be more than the Apple Care itself. The majority of issues occur after 1 year.

Example: I bought a Powerbook, it went well for year 1. Year 2 my harddrive fails, get it repaired. Shortly thereafter my memory board fails, get it replaced. Shortly thereafter my screen goes out, got it replaced. Then my keyboard goes out, got that replaced.

All in all, the repairs cost more than the laptop itself. How much did I spend? Just enough to buy Applecare :p.
 
it's worth it in the long run. you may pay this certain amount now, but down the line you are not guaranteed that your mac will be safe and secure. at any given time something can go wrong and you are only a phone call away and a few days away too from getting it repaired for the price of applecare rather than whatever they wish to charge you if you don't have applecare. better safe than sorry
 
I have heard it this way: The lottery is a tax on those that don't know math.

Or probabilities, anyway. Or they believe that companies sell these policies at a loss. But as I said earlier, as an Apple stockholder, I urge everyone to buy AppleCare policies.
 
Yes. It is worth every penny. If your computer needs to go in for repair, one visit will generally be more than the Apple Care itself. The majority of issues occur after 1 year.

Example: I bought a Powerbook, it went well for year 1. Year 2 my harddrive fails, get it repaired. Shortly thereafter my memory board fails, get it replaced. Shortly thereafter my screen goes out, got it replaced. Then my keyboard goes out, got that replaced.

All in all, the repairs cost more than the laptop itself. How much did I spend? Just enough to buy Applecare :p.

Your anecdotal evidence does not prove that the majority of issues occur after one year. In fact that is the opposite of the truth.
 
Your anecdotal evidence does not prove that the majority of issues occur after one year. In fact that is the opposite of the truth.

Great article. Thanks for linking it.

Still, Applecare gives free phone help for every software or wireless issue even if you bought it for your laptop. In the early days of Airport (1999-2000) I was on the phone with them more over wireless problems than with any actual hardware issue.
 
I think asking for help on a forum or somewhere with actual experts is a lot more valuable than customer support from a company. Really all those people do is say "I understand that you have a problem with ______, please see our knowledge base article at _______, this should fix your problem, bye" since they dont have the slightest idea of what the hell youre talking about and can only read from a screen. If the answer to your problem isnt on their screen then theyll just repeat themselves like robots and transfer you around until you get so frustrated you give up. Sometimes you get lucky and they actually fix your problem, but for the more difficult problems theres no chance in hell.
 
I think asking for help on a forum or somewhere with actual experts is a lot more valuable than customer support from a company. Really all those people do is say "I understand that you have a problem with ______, please see our knowledge base article at _______, this should fix your problem, bye" since they dont have the slightest idea of what the hell youre talking about and can only read from a screen. If the answer to your problem isnt on their screen then theyll just repeat themselves like robots and transfer you around until you get so frustrated you give up. Sometimes you get lucky and they actually fix your problem, but for the more difficult problems theres no chance in hell.

I've been luck and haven't had that problem with Apple. Now with Earthlink ... that was #@% nightmare!
 
Your anecdotal evidence does not prove that the majority of issues occur after one year. In fact that is the opposite of the truth.

Jumping to the first link on the second paragraph of your Consumer Reports article about avoiding extended warranties you find their original writeup on it from one week earlier in which they list Apple Computers as "an exception to the rule" when avoiding extended warranties.

Their reasoning is that it extends the telephone support for a full 3 years but that has nothing to do with why I recommend it.

With all due respect to your anecdotal evidence claim I had a 20" Intel Core Duo iMac for which I neglected to buy Apple Care. It's logic board went bad 6 weeks after the one year warranty ended. It cost me $500 to replace.

NEVER again will I not pay the nominal $120 for iMac Apple Care coverage (L.A.Computer) to protect my investment. This is a machine that is entirely non-user serviceable and containing expensive proprietary parts that would cost a fortune even if I undertook the labor myself anyway.

It adds up to $5 a month total ($120 for 2 years of added full coverage) and unlike the crappy extended warranties of electronic retailers, etc that the whole Consumer Reports article is really about ANYWAY, it also adds at least equivalent resale value to your Mac should you sell it within the coverage period.

There's no "tax", "risk" or "rolling the dice" about it in my opinion.
 
It's a pretty good analogy. Insurance is a wager, a bet against the house when the house knows the odds and you don't, and the house always makes sure the odds are stacked in their favor.

How do you consider it a "wager" when Apple Care coverage on a Mac increases its resale value for the duration of its coverage period?

That's in addition to it providing full free repairs in the unlikely event that some hardware should fail during that time.

I recommend you think of it more as an accessory. ;)

Thanks for the reference to Ignatius, but no.... ;)

No problem, Ignatius. :)
 
How do you consider it a "wager" when Apple Care coverage on a Mac increases its resale value for the duration of its coverage period?

Based on anecdotal evidence only?

All insurance is wager. It's a bet that you'll have more problems than the insurer thinks you will. Unfortunately for buyer, the insurer knows the odds, and you don't. And they make certain that, overall, they will win the bet.
 
Judging by these threads you could assume macs have a 90% failure rate. Somehow I doubt thats the case. The odds are greatly against you or else they wouldnt offer extended warranties, when a product has a high failure rate youll see places dropping extended warranties completely for those products (like the 360). Youll also find some warranties that refuse to cover specific defects in a product, since those defects would have a very high or guaranteed failure rate. Extended warranties are big business because barely anyone uses them, thats why every sales person tries to scare you into buying them (even apple), you can be sure they wont give extended warranties to things that actually need them.
 
Based on anecdotal evidence only?

All insurance is wager. It's a bet that you'll have more problems than the insurer thinks you will. Unfortunately for buyer, the insurer knows the odds, and you don't. And they make certain that, overall, they will win the bet.

Granted, however, you did not respond to my point about the Apple Care coverage adding to the value of a Mac in the event that it is sold during the coverage period. With the excellent resale value of Apple's computers it is not unreasonable to think that one might be able to completely recover the cost of the coverage.

As I said before I don't think Apple's insurance can or should be lumped in with the Best Buy-style extended warranties of the world.

If it is worth it for one to save the cost of Apple Care coverage on the very likely possibility that nothing will go wrong with their machine more power to them.

For the rest, myself included, Apple Care is peace of mind PLUS added resale value over the average life of a Mac. That peace of mind alone is worth the cost of admission for me. Knowing I can recoup it if I sell early is icing on the cake.
 
One thing that should be pointed out is that, if someone drops $300 on applecare, and ends up using it for even a single repair with apple, that person likely breaks even given that most repairs I've seen from Apple cost at least that much to pay for out of pocket. To that person, applecare has paid for itself, and anything that goes wrong that it pays for in the future is gravy.

From Apple's perspective, though, the repair really only cost a fraction of that $300, so they still managed to make, say, $150 off of the sale of applecare. In the likely case of a single repair, everyone feels like they at least broke even off of the applecare purchase. If the consumer doesn't buy applecare, maybe they get their stuff fixed through someone else, and Apple doesn't see a dime of that repair cost. The sheer fact that apple's repair costs are so marked up is what allows this 'everyone feels like they win' mentality to exist. It's also what allows third-party repair places to keep their prices for repairs so high. Regardless, it is what it is that repairing macs is expensive.

This is why both sides of this argument can persist, and both be right. Apple sells applecare to you because they make money off of it, sure. But the key here is that they likely make money off of it EVEN IF YOU USE IT, whereas the consumer will definitely lose money if they have to get more than one repair and didn't buy it. Sure, it's an odds game, but it's a stranger odds game than most odds games, given the high price of even modest repairs, and the fact that apple controls the whole ecosystem.

I've had applecare on both of the laptops I've had (a powerbook and now a mbp), and have used it extensively on both, to the point that the mbp was a free replacement for the powerbook from apple. I've switched 5 of my friends to macbook pros, and all of them have also at some point used applecare outside of the first year to get repairs that would have cost more than the applecare purchase. That's stunning to me, and would be indicative of a real problem with the mbp line, except that I also see what these things go through on a daily basis. Portables go through hell, and applecare has fixed them up and paid for itself in every case.

I didn't buy it, and didn't need it, for either of my mac mini's, and I wouldn't for any kind of desktop, as it seems that they take an order of magnitude less abuse than any kind of well-used portable. Add in that it's been easier to sell their MBP's and the resale value has been higher as they've upgraded, and it's a no-brainer to pick it up when you're talking about portables, especially if you're getting an educational discount.

I can't believe this thread is still going on, and that I am now party to it's continuation. Sheesh.
 
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