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just to give a example how important apple care is

on the iMac core duo in my signature under apple care every internal part was replaced in the last couple month of apple care ..one after the other
without apple care the same iMac would have been beyond economical repair and ready for the dump with only one failing part the logicboard incl GPU which went first , but in mine every other part had been replaced too , display, harddrive, optical drive , powersupply , and thats why i bought it , as i knew now with new parts it will likely last another 2 -3years without causing trouble
 
Ive had pcs my whole life and yes they were a pain but i never had a hardware issue.Am I reading this right,that my new imac is not as hardware reliable as a pc.I know thats a loaded question but some of the repair stuff im reading in this thread is scary.My 21.5 Imac i bought in Dec.so far is flawless.Hope it stays that way.

iMacs are extremely reliable. You'll be fine.
 
iMacs are extremely reliable. You'll be fine.

Of course, that position isn't generally supported by the threads on this very forum. ;)


iMacs over the years have consistently had issues, many due to QC and supplier issues, ranging from bad conterfeit capacitors, bad LCD panels, defective video circuits and many of the problems seem to arise a awhile after ownership.

PC's also suffer the syndrome, and Dell, HP, Gateway, Sony, Toshiba . . . all have their respective issues.
 
I don't understand why people seem to think macs are any more or less reliably than PCs. Under the hood they use virtually the same components that you can find, buy and configure yourself, and they use practically all the same name-branded companies that PC components use. The OS is the only real major difference.

In 10 years of using windows based machines that I've built myself, I think I've had 1 hard drive fail and one graphics card go out, and a motherboard show up DOA. I think that computers in general could potentially have components fail at any time. Personally, I'm thinking apple care is worth it because fixing apple products is far more expensive than replacing PC components.
 
All Insurance is a rip off till you need it, It is a security blanket to make you feel better.
I have a New Imac 27" and I have the Apple Care, For the price it was just not worth the chance to me.
Closest Apple store to me is 300 miles away.
 
I think for some it may be a ripoff i.e. if they haven't used it, but as said, it is great to have as a backup plan. Plus, if you ever think of selling the machine, having 3 years warranty, or 2 if you decide to sell after a year is a pretty big selling point for anyone who may be a bit apprehensive of buying secondhand. The money you spend now you will get back through any sale you make in that warranty period.
 
Since AppleCare pricing is based on product family and not the actual cost of the Mac, I typically buy AppleCare only when I purchase a higher end Mac.

Spending $169 for a refurbished iMac from the Apple Store online that might only cost $759 isn't worth it. However, if you custom configure a 27-inch i7 quad core iMac with 2TB drive and SSD drive and 16GB of RAM, which costs almost $3000, the $169 AppleCare is a no-brainer.

However, AppleCare isn't just to cover repairs. If you think you'll use the telephone support regularly, then it's definitely worth it regardless of the cost of the Mac.
 
If you're buying an iMac, more specifically a 27", you'd be mad not to get it. I have had my iMac in for 2 LCDs in the last 2 months, each costing over £300 each, plus labour. If I didn't have AppleCare, then in all honesty, I don't think I could have afforded to get it done through Apple.
 
If you're buying an iMac, more specifically a 27", you'd be mad not to get it. I have had my iMac in for 2 LCDs in the last 2 months, each costing over £300 each, plus labour. If I didn't have AppleCare, then in all honesty, I don't think I could have afforded to get it done through Apple.

How old is your imac?
 
It is/was only 4 months old, lcd went after 2 months, then again after another 2 months. Judging by all the problems they seem to be having with lcds all I can say is for iMacs where everything is all in one and a bit of a pain to do anything, Applecare is needed because the cost of repairs is a fair bit!
 
I'm willing to bet that the majority of critics and moaners about AppleCare have never used it themselves!

It's when something goes wrong and it costs nothing to put right do you realise what a bargain it is. :)
 
It is/was only 4 months old, lcd went after 2 months, then again after another 2 months. Judging by all the problems they seem to be having with lcds all I can say is for iMacs where everything is all in one and a bit of a pain to do anything, Applecare is needed because the cost of repairs is a fair bit!

AppleCare wasn't needed in that case, both were under the regular warranty. Although after 2 problems like that, I'd probably buy applecare before the warranty ran out...
 
Yes, i know that, but if anyone is buying an iMac it was just to show how the screens obviously have problems, and it wouldn't be nice if you didn't have Applecare and had to pay for it. The repair costs on the iMac are madness, so the small initial payment for Applecare is completely shadowed by the amount of any repair you may need in the future.
 
I'm willing to bet that the majority of critics and moaners about AppleCare have never used it themselves!

It's when something goes wrong and it costs nothing to put right do you realise what a bargain it is. :)

Absolutely. But the statistical likelihood of needing Applecare repairs equalling or exceeding the cost of the policies over your entire lifetime of Apple computing is tiny, and that's why it's pushed so hard by Apple. This is a fact.

Any opinions either way then merely come to risk tolerance, as has been mentioned above.

I actually did get it, and it'll be the only extended warranty I ever buy. That's because I got it for £50 with student discount.
 
Seems those who had it and had to use it find buying it very valuable but thats a no-brainer.Those who bought it and never used it dont seem represented here very much.What would be nice is a poll on who bought it and had to use it vs, those who have it and never used it.
 
I have bought a few desktops and probably around 20 laptops over the years for myself, famiiy and friends. The Applecares I got for them have been used only three or four times (keyboard cosmetics and battery not up to par the usual culprits), and I am not sure that more than one of them has actually been repaired under the extended portion of warranty. I think I had issues with my Powerbook 170 backlight a few times. There was one 15" G4 powerbook that had recurrent issues with its power port and related internal connections or clearances or something; Apple judged them non-abusive problems and fixed them under warranty.

In my opinion, having the extended coverage on a laptop (or desktop with display) is worth every dime when the need kicks in. Electronic circuits, their encasements and connectors can decay sooner than their expected lifetime, and they can be amazingly expensive to repair or replace. This is because an assembly line process is one thing, and a diagnostic process involving a sold, shipped machine that has also endured at least partly undocumented usage is more open-ended and therefore more complex.

Having a display suddenly decide to go south early under light usage should make one a believer. I just figure the extended coverage is a necessary component of my order, and I don't begrudge the expense. Nothing manufactured is perfect off the line 100% of the time, and no machine or human being charged with quality control is perfect 100% of the time either. If Apple did not offer extended warranties, and if some of those did not go unused, the expense of everyone's repair of anything would be more expensive. There are people to whom such a rationale is deeply offensive, I realize that. So for them I say this: don't buy the warranty, and then don't come here complaining when your display fractures on an otherwise sunny morning in your bedroom, 13 months after some forklift set a pallet down a little hard somewhere in China.

And yes, it's true that your display can fracture or your logic board go south one day after the warranty goes. It happens. Be nice, maybe Apple will be nice back to you. Life is not fair, never was, never will be. Satisfaction, on the other hand, can often be negotiated.

Again speaking personally, not having had to deploy the warranty coverage very many times does speak well for the quality of the Apple designs and implementations. With iPods, I get Applecare on the ones with large hard drives, and for the iPod touch and iPhone devices. I got one for the iPad. I am trying to think if I ever called on extended warranty coverage for an iPod. I think not. Maybe not even original warranty coverage, except for my iPhone 3GS which I bought refurb from AT&T and which arrived with dead sensors down the right hand edge of the display. Apple replaced that one for me entirely.

My own rule for the less expensive flash-based iPods is to buy the warranties for the first couple that I buy of a new model, particularly if they are gifts, and after that maybe not. Like the latest little nano, the square one, I bought the warranty but it's been totally trouble-free so probably I will not get the Applecare on the next ones I get for gifts.

Bottom line, for me if the thing has a hard drive in it or costs more than $500, I will continue to shell out for the warranty because fixing it without coverage after one year might prove prohibitively expensive. That would make the thing only worth trading away as whatever's left of its functional parts, which is too bad when you think about it as an Apple laptop less than three years old or an ipod touch less than two years old. My laptops usually get used by someone for six or seven years so they are worth covering for three. The iPod touches seem to last forever if they are not dunked or smashed caseless onto a tile floor, so they are certainly worth covering for two years instead of one. IMHO :)
 
Warranties are generally where companies make the most money. That's why it's always pushed on you at apple, best buy, anywhere really.

MOST people won't ever need the warranty, so statistically it's not a wise choice to buy it, however there are people who run into problems and the warranty saves them money. Statistically speaking, you shouldn't buy the warranty, but for many it's a small price for piece of mind.
 
If you were buying a bottom-of-the-line 15" MacBook Pro, I might say to consider the decision carefully. $349 on a $1799 purchase is a lot to pay for 2 extra years, even with the benefits.

But on a 27" iMac, it's a no brainer. It's less than half the price, and iMacs are more difficult to repair than laptops, which means while the parts may be comparable in price, the labor will almost certainly be more if anything does go wrong.

Let's not forget, too, that with it you also get consistently top-rated phone support, unlimited.

Seriously, it's less than 10% the price of the computer. Don't be an idiot. Wait till you're near the end of the year if you want to, but get the thing. The worst thing that could happen is that nothing goes wrong, and you've contributed a few bucks toward helping others whose machines *did* fail. Is that possibility really so terrible?
 
I have a curious question!

In Denmark, when purchasing something online, there's a two year warranty.
How come Apple only gives one year?
 
I have a curious question!

In Denmark, when purchasing something online, there's a two year warranty.
How come Apple only gives one year?

Be happy that everything you buy online has a two year warranty in Denmark ... we all live with 1 year warranties here in Canada

and No AppleCare is not a rip-off
 
Back in the powerpc era, I wouldn't say so. But now it seems like there's just so much problems with the intel iMacs that I would have otherwise bought it. I still might too as well, as I too am having some issues with my iMac.

It still is matter of personal opinion though.

This comment is spot on. I never seemed to have issues until the very last powerbook iteration. Ever since then, it has been all downhill. Every single apple product that I have owned has had some issue. Unless Apple quality picks up again, I would not again make a purchase without the extended warranty.

I know this is bad to say to but Dell's warranty is better and less expensive - you can also get it to cover accidental damage - which if you have kids is huge!
 
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Pavia said:
I have a curious question!

In Denmark, when purchasing something online, there's a two year warranty.
How come Apple only gives one year?

I'm guessing it is a similar thing to here in the UK (EU and all that). First of all, if you ate referring to that EU Directive about a two year warranty it is really a myth. There is a directive, but that isn't what it says!

Anyway, there is a big difference between a warranty and a term of the contract. In the UK our law implies a term that anything you buy will be of satisfactory quality and last a reasonable length of time. Apple's warranty is in addition to this (the law cannot be excluded). So Apple doesn't have to offer a warranty at all per se, the statutory rights are always there. This is why I dont bother with extended warranties very often, just use the law!

The UK law predates the misunderstood EU directive, and already did pretty much what it said. So I would imagine Denmark is very similar.

I could go into more detail, but the directive says a consumer should not be prevented from being able to claim in the first two years after purchase. It doesn't mean everything should last two years. Think if it as a statute of limitations on consumer goods! Fortunately, here in the UK the limit is 6 years, I'd expect a Mac to last around 3! Check your own laws- it can save you a lot of money!
 
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