All they're saying is Apple will no longer the $199 fee, like they have up until recently. If they continued waving it, people would have no incentive to purchase AppleCare+ because they know they can just walk in and have it exchanged at no cost.
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Is AppleCare + worth it?
- Thread starter Dtp8513
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All they're saying is Apple will no longer the $199 fee, like they have up until recently. If they continued waving it, people would have no incentive to purchase AppleCare+ because they know they can just walk in and have it exchanged at no cost.
I sent my info including the name, e-mail address, and phone number (with extension) to the woman who I spoke to. She didn't offer me anything free (referring to some other thread where they called to ask a question then got a bumper) but she gave me sage advice saving me $99 today.
I don't see it necessary to give our her contact info here because she is a sales person who took time to find answers for me. Her time is best spent selling things and not sitting around holding our hands. I told her with the money saved I'm calling her if I decide to buy a shuffle.
She has my business going forward for anything I opt to order online, I value her level of customer care.
I don't see it necessary to give our her contact info here because she is a sales person who took time to find answers for me. Her time is best spent selling things and not sitting around holding our hands. I told her with the money saved I'm calling her if I decide to buy a shuffle.
She has my business going forward for anything I opt to order online, I value her level of customer care.I sent my info including the name, e-mail address, and phone number (with extension) to the woman who I spoke to. She didn't offer me anything free (referring to some other thread where they called to ask a question then got a bumper) but she gave me sage advice saving me $99 today.
I don't see it necessary to give our her contact info here because she is a sales person who took time to find answers for me. Her time is best spent selling things and not sitting around holding our hands. I told her with the money saved I'm calling her if I decide to buy a shuffle.
Her advice was..?
Posted three whole entire replies up.
Link here:
https://forums.macrumors.com/posts/13562005/
Apple Care + $99
Damaged Phone $49
= $149
Out of warranty replacement for damaged phone $199
Difference $49.
Worth it, yes. However, with AC+ you get up to TWO replacements or repairs (there is a chance they'll just fully repair it) so the cost is $199 total. Otherwise, each accident if $199.
I still cancelled. I don't see me having an issue. It's my risk.
I think many are misunderstanding "breaking" your phone versus "damaging" your phone.
Now, I know in the past some have even been so lucky to have dropped and shattered the glass on their iPhones, gone into the Apple Store and had them replaced completely free of charge.
However, a friend of mine less than 3 months ago, dropped and shattered his iPhone while still under the original AppleCare warranty and was given no option for a $199 replacement. He was told his option was a $599 unsubsidized replacement phone, or an expensive screen repair.
I have never heard of Apple offering $199 replacements for dropped iPhones as policy. I'm sure many have been fortunate in dealing with kind Geniuses just as I know some have received completely free replacements as such, however I don't think it's been policy to offer $199 replacements for shattered / damaged iPhones.
EDIT to add - I spoke w/ my friend, and he was in fact offered $199 for a screen repair, so maybe this is where the $199 number is stemming from? Not for a new iPhone though.
Now, I know in the past some have even been so lucky to have dropped and shattered the glass on their iPhones, gone into the Apple Store and had them replaced completely free of charge.
However, a friend of mine less than 3 months ago, dropped and shattered his iPhone while still under the original AppleCare warranty and was given no option for a $199 replacement. He was told his option was a $599 unsubsidized replacement phone, or an expensive screen repair.
I have never heard of Apple offering $199 replacements for dropped iPhones as policy. I'm sure many have been fortunate in dealing with kind Geniuses just as I know some have received completely free replacements as such, however I don't think it's been policy to offer $199 replacements for shattered / damaged iPhones.
EDIT to add - I spoke w/ my friend, and he was in fact offered $199 for a screen repair, so maybe this is where the $199 number is stemming from? Not for a new iPhone though.
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I find this hard to believe. An out of warranty service is $199.00. They should have replaced the iPhone for that price.
If you can not afford to buy another phone if the uours gets screwed, you might just go ahead and do it.
To me it seems like a waste of money. I have never destroyed a phone and if it happens, I will pay Apple the $200 and get another.
That is all.
I always buy Applecare for my Macs. iPhones no.
I put $15 per month in my personal "phone insurance account".
Started doing this four years ago, and today I have over $700 in this fund. As a result I have no deductible, no hassle, nothing but pure cash.
It's the best way to self insure.
I put $15 per month in my personal "phone insurance account".
Started doing this four years ago, and today I have over $700 in this fund. As a result I have no deductible, no hassle, nothing but pure cash.
It's the best way to self insure.
given that Apple 'look after' its customers, I assume that you will be getting a lot more cover than what the letter of the law (i.e. what it is willing to commit to paper) regarding the terms and conditions of the plan! In my experience, apple care is worth it and I wish we had apple care + in Europe
AppleCare + is an extended warranty.
The phone only has 90 days phone support and 1yr genius bar
$99 will get you a phone and genius bar support for a two years
SO will your phone fail in year 2 ??? Is that worth the extra money ???
When a phone lives in a pocket purse or visits the concrete, things fail.
Switches, home buttons can break, camera lens get scratched, ear phone jacks can gunk up.
The added Plus, if you drop it or dunk it or smash it for $49 they will
Replace it no questions asked.
Smash it again get it replaced a second time for $49.
A policy like this is a God send for the first time iPhone buyer, the teenager, the clumsy or those who seem to live under a dark cloud.
If I had a quarter for every parent and teen showing up at the genius bar with a smashed chunk of glass I would never have to buy another phone again.
The phone only has 90 days phone support and 1yr genius bar
$99 will get you a phone and genius bar support for a two years
SO will your phone fail in year 2 ??? Is that worth the extra money ???
When a phone lives in a pocket purse or visits the concrete, things fail.
Switches, home buttons can break, camera lens get scratched, ear phone jacks can gunk up.
The added Plus, if you drop it or dunk it or smash it for $49 they will
Replace it no questions asked.
Smash it again get it replaced a second time for $49.
A policy like this is a God send for the first time iPhone buyer, the teenager, the clumsy or those who seem to live under a dark cloud.
If I had a quarter for every parent and teen showing up at the genius bar with a smashed chunk of glass I would never have to buy another phone again.
Clarification: as I understand the T&C for AppleCare+, the limit and deductible only applies to accidental damage repairs/replacements. For issues that would be considered warranty repairs (battery/home-button/etc) there is no limit or deductible. Essentially like the normal $70 AppleCare, but with the bonus of accidental damage coverage for the extra $30 plus $50 per accident.
I've posted the T&C link several times, please read for yourself and let me know if I'm misunderstanding something.
It still boils down to a person's situation and comfort level as to whether it makes sense to buy it or not.
Personally, I did get AC+ to keep my options open -- I may cancel in a couple months depending on what reported results are for accident replacements. T&C also spell out terms for prorated refunds (unused portion less 10%)
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I don't think anyone is arguing with you. But if it's a "warranty" repair, you can just use the warranty. At which point the only thing you've added is another year of warranty support. But after a year, if an out-of-support accident happened, I'd just use my contract discount to upgrade to the next iPhone.
And I think most of us are discussing the accidental stuff.
Certainly. My post is intended as clarification for someone reading this thread who might not have figured that part out in context, as there is little differentiation between accidental and non-accidental replacements.
If your phone dies or malfunctions on its own like faulty battery or bad screen, you don't have to pay the $199 fee to get it replaced. AC+ just adds the accidental damage part.
To your point below (quoted), I read the T&C and I understood them. To support your clarification, I was never intending my questions and answers to be directed towards anything other than an accident. Accidental drop, submerging in water, puke, piss etc. If your home button fails under normal use Apple should repair or replace under Apple Care (the 1 year warranty) or the 2 year if you extended it for $69. If there is evidence of a drop or some liquid damage the failure of the home button will be, historically speaking, attributed to this fault and your AC+ would cover you, if you have it. If you don't, you need to pay $199 or you can find a new phone to buy elsewhere.
Does it make sense to buy AC+ if you're worried about real issues such as backlight bleeding (if that was really an issue) or the home button failing 10 months after you've used it. The home button is indeed an issue and this should not require AC+. I would argue with Apple if they said AC+ is needed to have a manufacturing failure covered.
AC+ is for those that are prone to messing up their toys. AC is for those (like me) who want peace of mind. I would not buy AC, I would just buy AC+ at that point.
Yes, we were all discussing accidents. I thought that was implied so I was not expressly specific.
Nope, I read it. It just did not apply. I know my "rights" under AC and extended AC. I was not sure if AC+ was put there to milk customers out of more money and do away with the out of warranty replacement that was $199. It does not.
You have a choice. Chance your fate and pay $199 if you need to or don't take the chance, pay $99 knowing that it's possible you'll never use the service.
On all Apple products I have AC has been wasted on all but one. Where it did not go to waste was on my $3000 Mac Pro.
I think that pretty much spoke for itself with me.