Is broken glass covered under warranty ?

Discussion in 'iPod touch' started by xxxamazexxx, Jan 29, 2011.

  1. xxxamazexxx macrumors member

    Aug 28, 2010
    So my friend dropped my iPod touch 4th gen yesterday and the glass was cracked (YOU NEVER HEARD ME SAY ANYTHING LIKE THAT OKAY). Screen appears intact and responsive as per normal though.

    I desperately hope that such incident is covered under warranty (it was an accident that I took no part in causing). Otherwise, what elaborate lie should I prepare before going to Apple's service center in order that my iPod is repaired/replaced free of charge ?

    I bought that iPod and a MacBook within the past 3 months so I can't afford charged service right now ... The last straw is to ask my good friend to foot the bill, but it would be really awkward you see ... How much may Apple charge anyway ?
  2. elan123 macrumors 6502

    Jan 26, 2011
    Only covered by insurance
  3. Tyler23 macrumors 603


    Dec 2, 2010
    Atlanta, GA
    Damage from a drop (such as cracked glass) are not covered by the warranty.
  4. rdowns macrumors Penryn


    Jul 11, 2003
    This works every time.

    Go in with an attitude. Get all high and mighty and tell them you've bought a MacBook and iPhone and the screen cracking so easily is entirely unacceptable. Raise your voice a bit so they also worry of others hearing it. You'll get hooked up in no time.
  5. xxxamazexxx thread starter macrumors member

    Aug 28, 2010
    Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

    Right I'll consider that. But what should I say when asked what the cause is ? I can't say my friend (or anyone for that matter) dropped it can I ?
  6. trsnrtr macrumors 6502


    Nov 21, 2009
    Central Illinois, USA
    No, glass is not covered for dropping under warranty.

    Apple will replace the unit for a charge + overnight shipping. My 32gb 4g was $149.99 + overnight both ways which I think was another $14.50. It took 48 hours to get a new (refurbished?) one from the time I dropped it off, almost to the minute.
  7. AlphaDogg macrumors 68040


    May 20, 2010
    Boulder, CO
    Go in the Apple store being like "my Wifi drops connection all the time. I can't reproduce it, but I promise you it happened before I dropped it." And they may give you a new one...
  8. Apple OC macrumors 68040

    Apple OC

    Oct 14, 2010
    the only time Apple will cover the glass on a dropped Ipod touch is when Apple drops it themselves.

    In your case ... It will not be covered.
  9. DraziGuy macrumors member

    Oct 20, 2009
    Go to hand it to an Apple person face down, then make sure they miss the hand off.

    Heh heh....
  10. macingman macrumors 68020


    Jan 2, 2011
    I suggest just to walk in to the Apple store with a good attidude and being friendly and nice, explain your situation nicely and see what your options are.

    I found Genius's are more likely to help you if you are friendly and polite to them.
  11. Mactrillionaire macrumors regular

    Oct 16, 2010
    That's definitely true. Geniuses will treat most customers just the way that particular customer treats them. However, even in this case, the chances of getting this covered under warranty are against you even if you bring a bouquet of flowers. I think you'd have better luck threatening to post a YouTube video detailing how easily these screens break. Apple is really interested in keeping their customers happy and avoiding reputation harming events, although you are more likely to get sued by them trying that stunt than to get a free pass on a repair that isn't Apple's fault. You have to admit that this case is really your friends fault and he should have to pay for it even if it is awkward or maybe it is time to find some new friends.

    If you can't extract payment from the "friend", just try to reach a compromise with a store employee. Or, there are private services that fix iPod touch/iPhone screens for $50. That'll probably be the route you'd want to go other than to do something dumb in an Apple store and get blacklisted by the company. At this point, however, the realistic expectation is that the warranty on your iPod touch is null and void. The same is true if the heat sensor is triggered or if the liquid sensor is triggered or if a store employee determines that the unit was user modified/repaired.
  12. macingman macrumors 68020


    Jan 2, 2011
  13. filfortugno macrumors regular

    Jul 1, 2010
    Montreal, Quebec, Canada
    apple will laugh in your face like they did with my iphone 4's broken front glass, if you payed with a credit card usually they'll refund you within thirty days of purchase.
  14. Goldinboy17 macrumors 65816


    Jun 21, 2010
    San Francisco, Ca
    I think he was being sarcastic. It's not covered under the warranty and your friend should pay the bill since he dropped it.
  15. gnasher729 macrumors P6


    Nov 25, 2005
    A friend breaking your phone would pay for the repair. So you might find out whether that person is a friend or not. There is nothing awkward about it. What is awkward is that the so-called friend is not offering that on his own without being asked. And the friend might have some insurance that would pay for it.

    If you managed to make Apple repair this by lying to them you would be committing fraud which is an actual crime punished with jail time if you got caught. Which would be unlikely, but I think you shouldn't do something without realising what you are doing.

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