Did you actually get through to someone at the store? Every time I called it put right through to their national call center, and of course they don't know what's going on on the ground any better than we do. But they should contact on location personnel if you ask them.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Is "Find It At A Best Buy Store" accurate?
- Thread starter smokeyjoe14
- Start date
- Sort by reaction score
Did you actually get through to someone at the store? Every time I called it put right through to their national call center, and of course they don't know what's going on on the ground any better than we do. But they should contact on location personnel if you ask them.
Yes, they were an employee physically at the actual store. He walked over to the mobile department to ask them about stock while I was on the phone.
Have you had problems with talking to an on-site individual?
I called the store and selected what option was about inventory. Someone in the store answered and I told him what I was looking for. He (says) he walked over and checked and they had 6.
They still had 5 32GB Gold when I left the store at noon if want to try to go. Work with Brady if you do, he was great!
Yeah, they made me daisy chain through the national call center. That was the only phone number on the website but was listed as the store number. They would call the store for me, but wouldn't put me through to the store. Worked out in the end though
Thanks! Not blaming you at all by the way for my experience - genuinely happy for you.
I just got my email this afternoon from a different Best Buy telling me that my VZW 32 Gold had come in and I could go pick it up. I'll be trekking over to the store tonight to pick it up, but if I have any problems with doing so I'll be sure to head up to Maple Grove.
Thanks!
You go to the individual phone's product page. On the right hand side about half way down the page is a link to check store availability. Right now Space Gray 16gb Verizon seem to
Be the most plentiful. Oh yeah, you have to be browsing the full site, not the mobile site for it to show up.
It only takes a matter of minutes. If you cancel your orders online (if you sign in using your Apple ID) it will only take a few minutes.
I called my local Best Buy to confirm inventory, canceled my apple.com order, drove 20 minutes to Best Buy, and was good to go when I got there.
Screw Best Buy. Called a Best Buy near me and asked if they had any AT&T Silver/Gold iPhone 5s in stock (mind you, they connected me to the mobile department). They tell me that they have gold in stock so I rushed down there to buy one. Arrive at the mobile department tell them that I was told they had gold in stock. Douchebag there tells me that I'm lying and that they haven't received any gold and that the conversation I had with the person is between me and the person I talked to. Screw Best Buy.
Best Buy's total lack of customer service is beyond comprehension, to the point where it's unbelievable they stay in business.
After my recent experience with them, I'll never step foot in one of their stores ever again.
After my recent experience with them, I'll never step foot in one of their stores ever again.
I'm done with best buy now ... went in waited an hr for it to open online it showed as in stock. An employee was out smoking early said he had em in stock. They open and low and behold "All of our inventory has been reserved" ... ... considering everyone of the 6 BB employees who had talked to us outside had said they had several in stock and available to buy ... and then the change of tone once they opened makes me feel like the employees squatted on em instead of selling em to customers ... Infuriating
I checked yesterday and the website said Unavailable in all locations around me. I decided just to go down there though and they had 4 white/silver 32GB for AT&T. I got 2 of them and was on my merry way. They were super busy but the girl that helped me was great.
It worked for me yesterday. I was at the apple store and they only had 64GB space gray for at&t so I hopped on one of the stores computers and checked the best buy stock found a store nearby that showed it was available.
Got there a little before opening and when they opened up they had 4 of them available.
Got there a little before opening and when they opened up they had 4 of them available.
You got that right. I just got my 5s at bestbuy and the mobile manager was very short and rude to the other employees in front all the customers. His people skills were very poor. The only reason I purchased my phone there was because of all the rewards certificates and a bestbuy gift card that I had.
+1 +1 +1! I FINALLY was able to exchange my 16GB 5S for a 32GB, so I'm happy. And the people who helped me with the exchange (will explain later) were VERY understanding, but I will never step foot in a Best Buy again.
So here's what happened: I was added to "The Retail Equation" no-fly-zone list at Best Buy, where both my credit card and drivers license were flagged as no longer being allowed to make returns or exchanges. I bought the 16GB, thinking it'd be enough storage -- I was WAY wrong
. So when I decided I wanted the 32GB, and finally found one in stock, I went in -- went through the motions of the exchange, only to find out that they couldn't let it go through. The manager at that particular store wasn't available, and since they're doing first-come-first-serve, they refused to put the phone on hold for me until he was available. RIDICULOUS.I went to a nearby location a few days later (I live in NYC, so there's one on every corner), after finding another 32GB AT&T Gray in-stock. Not only did the associate put the phone on hold for me, she explained that I can easily fool the system by using a different state-issued ID. It doesn't even have to be mine, can literally be your friend/girlfriend/neighbor/etc -- they just need a license number. I chose to use my passport, as that was the easiest solution at the time. She promised to hold the phone for me, so I ran home... maybe I took a cab -- but for the purposes of this story, just assume I was running with the Ferris Bueller music -- grabbed my passport, grabbed a different credit card (just in case), went back, got the phone, made the exchange, paid the extra $100 and was on my merry way.
Now that this headache is complete, I will never step foot in there again.
I got my 16GB silver 5S at BB in Downingtown, PA.
I checked the availability online at 9AM then drove there around 12:30PM. They had 2 silver 16GB and fortunately for me I was able to snag the last available one. The first guy was 5 mins ahead of me.
Just keep on trying guys!
I checked the availability online at 9AM then drove there around 12:30PM. They had 2 silver 16GB and fortunately for me I was able to snag the last available one. The first guy was 5 mins ahead of me.
Just keep on trying guys!
I haven't stepped into a BBY since the holidays (I was "banned" from returning and exchanging items for 90 days - won't bore the thread with my story & the how their system to flag returns as potentially fraudulent is crap).
I went to my local BBY yesterday to see if they had the Verizon phone. None
BEWARE OF BBY's strict return policy:
15 days !!!
exception if you're a Rewards Zone member:
30 days if you're an Elite member
45 days if you're an Elite Plus (which I am) -- though I thought it used to be 60 days
I went to my local BBY yesterday to see if they had the Verizon phone. None
BEWARE OF BBY's strict return policy:
15 days !!!
exception if you're a Rewards Zone member:
30 days if you're an Elite member
45 days if you're an Elite Plus (which I am) -- though I thought it used to be 60 days