Is it possible to return headphones?

Discussion in 'Buying Tips and Advice' started by baiyinkai, Aug 16, 2010.

  1. baiyinkai macrumors newbie

    Joined:
    Aug 16, 2010
    #1
    Hello everyone,
    I just bought a pair of Dr. Dre Monster Beats Studio headphones at the Apple Store,Regent Street. It doesn't fit properly and it hurts my ears. Is it possible to get a refund from the store? I did some research on the web and someone said that it's possible but I will lose 10% due to restocking and what-not.
    Thank you in advance. :)
     
  2. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #2
    Yes you can return them and there shouldn't be a restocking fee (at least in the United States). Should say if there is a restocking fee on the back of the receipt.
     
  3. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #3
    I would suspect that headphones would be excluded from returns once they are used. I certainly wouldn't want to buy headphones that have been worn by a person that I don't know.
     
  4. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #4
    At least online store doesn't say anything about them being not returnable. Call and ask if you want to know for sure
     
  5. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #5
    I've returned headphones back to Apple after trying them out; and these were in the plastic cases you have to cut open. I was told they don't resell them, but rather send them back to the manufacturer to be refurbished.
     
  6. baiyinkai thread starter macrumors newbie

    Joined:
    Aug 16, 2010
    #6
    Thanks for the replies, everyone. Appreciate it. :)
     
  7. vladzaharia macrumors regular

    Joined:
    Jul 5, 2010
    #7
    If it's bought from the Apple Store, you can definitely do it. I exchanged headphones after half a month when they stopped working, they accepted it with no problem.

    Do note that any Apple Resellers are not as kind. I have seen return information excluding headphones (even if they're completely defective) from several.
     
  8. jonnycage41 macrumors newbie

    Joined:
    Aug 17, 2010
    Location:
    New Jersey, US
    #8
    Its according to me depends on the store where you bought the head phones from. What are there terms and conditions towards return. Just try giving them a call and asking them about the details whether they retake bought items or not. :)
     

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