Is it Time to ask for a New Imac?

Discussion in 'iMac' started by Corruptitudes, Oct 8, 2010.

  1. Corruptitudes macrumors regular

    Nov 24, 2009
    I have an early 2008 Imac. 2.8ghz, 500 gig drive, 8800gs graphics, originally 2 gigs of ram, but I upgraded myself to 4 gigs of ram.

    About August 20th or so, my graphics card died. No previous symptoms, the screen just flickered, and was dead. There is no Apple store around. I called apple, and they told me to either take it to a store or an authorized repair center. They dont ship the 24" Imac. The closest Authorized Repair center is about 2 1/2 hours away one way. The nearest Apple Store is 5 hours away. I called the repair center, they arent open on weekends, only 8am-5pm Monday thru Friday. I cant get off during those times, so I chose to drive the 5 hours to the nearest store since they are open on Saturdays. It was 600 miles round trip to drop it off. They kept it a week, and then said it was ready and to come pick it up. I drove another 600 miles round trip to pick it up. They said they just replaced the graphics card.

    I got home, and used it for 2 days before the graphics card died again. I was furious. I called apple, and they escalated it to a second level rep. He said he could have a tech come out to my house to fix since it is so far away. So he sent a tech out. He replaced the graphics card, and the motherboard. It worked for a few hours, and then my cpu fan started kicking in. It got up to around 3600 rpms with only safari open. I did an smc reset, and rebooted. It fixed the problem for about an hour. Then the rpms cranked up again, and wouldnt shut off. I called the same tech back and told him what was going on. He told me to run the Apple Hardware Test. It came back with an error code, and said was pointing to a faulty motherboard again. He scheduled another tech to come out.

    This tech just about 7 hours ago. I wasnt home but my wife was. She tested it while he was here, and she said the Imac was silent while he was here. She didnt think to look at Istat Pro.... I got home and pulled up Istat Pro, and my hard drive fan is now running at 5900rpms. My cpu fan went down and was normal at 1200 rpms. I shut the machine off and let it rest, and did an smc reset again. I turned it back on, and the fans were screaming again. I pulled up Istat Pro again, and the hard drive fan was back at 5900 rpms, and the cpu fan was now back up to 3600rpms. I just got done running the apple hardware test again, and it is throwing up a different code now.

    With all of this trouble, along with apple having to replace my dvd drive last year, do you think its time to ask for another machine? My applecare is going to run out this next may, and with them trying to fix it 3 times now and failing, Im not to confident anymore in the machine. I just want a functional quiet machine after almost 2 months of putting up with this...

    What would ya'll do?
  2. iMacThere4Iam macrumors regular

    Dec 28, 2009
    I don't think it's too early at all. That's what Apple Care is for. You paid for it, and Apple's gotta make good.
  3. Corruptitudes thread starter macrumors regular

    Nov 24, 2009
    Ive been dealing with this same 2nd level tech ever since he sent the first tech out to get it fixed.

    Should I call him again and ask for a replacement machine at this point? Or should I call someone else at apple? Ive never had anything have to get repaired this many times before, usually my other things get fixed and all is well. So Im "shy" I guess about demanding a whole new machine. Should I just ask for a refurb model or what? Im simply tired of messing with this machine, and at this point am very anxious about how long it will last now...
  4. wordoflife macrumors 604


    Jul 6, 2009
  5. Corruptitudes thread starter macrumors regular

    Nov 24, 2009
    Heres an update if anyone cares....

    I just got off the phone with the 2nd level rep I have been dealing with this whole thing. This thing started In August, and next week will be 2 months.
    He told me tonight he would just authorize a replacement.

    He originally offered me the 27" I3 to replace my 24" 2.8ghz, 8800gs, 500gb hard drive. The specs on paper look a lot better then my current machine. However I usually dont settle for bottom line, and cant afford top of the line. So I asked if I could upgrade to the I5 or I7. He told me I could upgrade to the I7 for 500 bucks. Or the I5 for 300 bucks. My wife wouldnt go for the I7, she just wanted me to upgrade the graphics card on the I3 and be done. And I was gonna do it, but I accidently told him to do the I5 upgrade instead. After I realized it he had already put it into the system. So I just left it as is...

    So this ordeal is coming to a close 2 months after it started. I have enjoyed my 2.8ghz Imac over the last 2 years, but Im looking forward to the bigger screen, larger hard drive, hopefully better graphics card, as well as faster processor, my games and my video encoding should work alot better :)

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