Is my new MacBook Pro not new?

Discussion in 'MacBook Pro' started by ELMI0001, Jul 21, 2012.

  1. ELMI0001 macrumors 6502


    Jan 5, 2009
    Olympic Hills GC
    Bought a new MacBook Pro last Monday at Best Buy, started installing software and making the computer my own when I realized the Yahoo/Apple start page defaulted on Safari showed a user already logged in. Someone named Melissa with an email address.

    Computer acted like new when I first powered on - select language, transfer files from old computer, etc. History on Safari doesn't date before me.

    Any thoughts?

  2. GGJstudios macrumors Westmere


    May 16, 2008
    Take it back.
  3. ljx718 macrumors 6502

    Dec 13, 2008
    so weird. check the email and send an email to the same one asking if she returned the laptop
  4. mac.fanatic macrumors 6502

    Jul 19, 2012
    That's really weird. I would go to the Best Buy and see if they would exchange it for you if it really bothers you that much.
  5. greytmom macrumors 68040


    Jun 23, 2010
  6. TickleMeElmo macrumors regular

    Jun 19, 2012
    Don't do this. The ethical thing would be to log out of her email account and take it back to Best Buy and get a refund/replacement.
  7. Peace macrumors Core


    Apr 1, 2005
    Space--The ONLY Frontier
    My guess too.

    OP: was it wrapped in shrink wrap when they handed it to you ?
  8. barredfreak macrumors 6502

    Jan 9, 2012
    Yours could have been a floor model/display set.

    Nevertheless, take it back to Best Buy and demand an explanation.
  9. ndavid126 macrumors member

    Jun 3, 2012
    Chicago, Illinois

    Is that the only evidence that shows that someone was on it? Check other things like Facebook, Twitter, etc.
  10. AirThis macrumors 6502a

    Mar 6, 2012
    I agree. Respect the former user's privacy. Either reinstall the OS or take it back.
  11. ljx718 macrumors 6502

    Dec 13, 2008
    ethical? i never said read her emails. just send her one. if it were me and the laptop was perfect, i would log out and go about my day. although i guess it could be a return, then youre entitled to open box pricing.
  12. calderone macrumors 68040


    Aug 28, 2009
    The likelihood of this occurring because someone used the computer before you is equal to 0, if the sequence of events is as you described.
  13. TickleMeElmo macrumors regular

    Jun 19, 2012
    It doesn't matter if you read the emails or not it is still an invasion of privacy. I'm quite certain that she would not appreciate unsolicited emails. Imagine if someone sent you and email saying "Did you buy X product and return it recently?" Many people would feel threatened.

    The buyer's right to knowing whether his or her purchase was open box or not does not negate Melissa's right to privacy.
  14. calderone macrumors 68040


    Aug 28, 2009
    Melissa, if she indeed bought and returned the computer, potentially forfeited her privacy by not taking necessary precautions to ensure her privacy. In other words, if you want privacy respected, you must show that you are concerned with said privacy. Her actions do not show that concern.
  15. ljx718 macrumors 6502

    Dec 13, 2008
    well then i we see it very differently, because i would not feel threatened and tell the person either yes or no. if i didnt, then i would be glad, because then i know something is up with my email.
  16. playsontheleft macrumors regular

    Jul 2, 2012
    It's not the original user's fault so respect their privacy imo. Take it back and get a new one, possibly asking for compensation as Best Buy tried to sell you a used machine.
  17. TickleMeElmo macrumors regular

    Jun 19, 2012
    No, I never said there was any legal obligation for the OP to do anything. I don't know enough about the law to make a judgement call.

    I am saying ethically one should not look. People forget things and if for no other reason than courtesy one should respect another's privacy. If you see a credit card on the floor you don't necessarily have any obligation to pick it up but ethically we can all say it would be right to pick it up and send it back to the issuing bank.


    Yes and you are probably a male who has very little to fear from solicitations and has a firm grasp of how technology works.

    Best Buy will return the notebook for no other reason than you didn't like it. There is no reason why you need to contact whomever Melissa may be to confirm whether it was a return or not.
  18. calderone macrumors 68040


    Aug 28, 2009
    The words "law" or "legal" did not appear in my post.

    What one should do is up to the individual, as has been shown by another poster with a different opinion.

    And no we can't all say it would be "right" to pick it up, there are different opinions on such a topic.

    Moving on, as I have said, the likelihood of this occurring as the result of being a used computer (assuming what the OP said is true) is exactly 0.
  19. ljx718 macrumors 6502

    Dec 13, 2008
    so whats the point of even asking? he should just take it back. he was asking if it was new or not. if he didnt let anyone touch the computer then OBVIOUSLY it was used before. call me a bad person, but if i see a credit card on the ground in a store i would just give it to the employee and be done with it.
  20. user418 macrumors 6502a


    Aug 22, 2010
    Assuming it was a return shouldn't BB have checked the unit thoroughly and ensured that it was configured exactly as a new would be. Take it back, explain the situation, and request a shrink wrapped unit. End of story.
  21. jcpb macrumors 6502a

    Jun 5, 2012
    Best Buy would rather you buy one of their fabled Extended Warranties than factory reset a returned laptop for you.
  22. Stridder44, Jul 21, 2012
    Last edited: Jul 21, 2012

    Stridder44 macrumors 68040


    Mar 24, 2003
    Without question. When you're dropping this kind of money you have every right to be picky as hell. But regardless, that machine has obviously been used before (which of course would warrant a return for any computer).

    If they give you any crap or tell you no, really break it down for them and explain that you purchased a new machine and will elevate the matter to whoever necessary, whether it be the BBB, lawyer, etc. Usually they'll just back off right away and take care of it, but it really shouldn't be needed as Best Buy is typically very good about returns/exchanges.
  23. karilynn macrumors regular


    Jul 30, 2011
    Saint Paul, MN
    I used to work at Best Buy, so this doesn't surprise me. I would never buy anything there. I'd definitely take it back and I'd probably go buy it somewhere else, unless you are using their financing.
  24. xlii macrumors 68000


    Sep 19, 2006
    Millis, Massachusetts
    It's not new. There was another thread a month back of another user buying a new mbp, paying new mbp prices and finding another users account with email, banking info, the whole works on it. They contacted the old user of that machine and they had returned it to the vendor. Turns out the vendor forgot to wipe the disk and packed it back up and sold it as new.
  25. iVeBeenDrinkin' macrumors 65816


    Oct 17, 2008
    My New MBP, bought from Best Buy, had this Apple sticker sealing the plastics around the MBP.

    Attached Files:

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