I am in Dudley and neither 3G or edge are working again. I was impacted by the outage last Tuesday as well.
I complained last week and got a £10 credit off my bill.
I have written another complaint today - will see what I get this time![]()
How did you complain?
Went through the email us option on the contact us section of the O2 site.
Text of reply email below:-
I'm sorry but we suffered a fault with our data network due to which some of our customers are unable to access Internet services.
We've identified the cause of the fault, which relates to the allocation of IP (Internet Protocol) addresses needed to establish a data connection. We've managed to restore data services to the vast majority of customers and are doing everything we can to make sure the few remaining customers are back online as soon as possible.
I've also applied a goodwill credit of £10.00 including (Value Added Tax) and it'll be adjusted on your next bill dated 26 July 2009.
Back up again in S Wales
This is the second time in as many weeks! Is this going to be a regular occurrence? They say it's because there are too many iPhones trying to use the network!!! Come on O2 - get yourself sorted!!!
Ran out of addresses?