OK guys before I begin, I am a huge fan of Apple. Have been since the first Mac in 1984. In the early 90's I worked for them on contract for a couple of years and always felt they had something special - even before SJ rejoined the fold and rescued the company. I've had most of their equipment and have spent, like many 10's of thousands over the years on lining the pockets of Jobs and Co. I am a fan, but not a fan boy. If something is not fit for purpose, especially when something costs so much, I get annoyed. Further, I also feel that Apples production standards are slipping - I've had 2 high end Mac Pros die, 2 iMac 27" with screen issues (one had an eye lash behind the glass), I've had all the iphones, my last kept crashing. My iphone 4 arrived yesterday and there was a blue bit of plastic peaking out from under the glass - no problem though I cut it off with a razor. Now I know this is starting to sound like a rant, and I guess it is. However, when I've purchased expensive boutique gear from anywhere else, the quality is exceptional and the service and support excellent. You usually, get what you pay for. However, I am seriously starting to doubt whether this is the case with Apple anymore. They recoup the cost of development easily with each launch of a product, especially the iPhone. Therefore, I would imagine that they can afford to make 100% sure that their product is 1 - exceptional in every way and 2 - fit for the purpose in hand. I admire SJ, but his latest confirmed comment by email, is sadly very arrogant and excuse the pun, off hand. I feel somewhat cheated, that here's a guy, that claims he is giving us the best products, but when we point and say 'ah but SJ it doesn't work as you say' - his response is one that I and I am sure many others are let down by. As a result, I don't think I will be buying the next iPhone. Two very expensive phones 3GS and now the 4, having issues, that I've experienced. I've had all the iphones and I can't see how far they can go beyond 4 anyway, that will make it worth paying £600 for a phone... OK rant over, but I am sure I am not the only one, that feels incredibly let by SJ's response, to the very people that have made Apple a behemoth!