I'll try and keep this one brief. In the past year I have gone from Mac lover to just about loathing Apple, and it all came to a head for me today. I bought my MacBook in June 2006 for college, after about 2 months of constant problems and going to the Apple store at least 5 times they gave my a brand new computer, they even gave my an upgrade for free, this was September! (Dual Core to C2D) So I was really happy with my experience. (If you care my Logic board was fried, the processor was overheating, and the bottom bezel was discoloring and needed replacement). Skip ahead two months. I am at my house showing a guy how great my Mac is when the computer dies. Fried harddrive - a few other various problems. They tell me that this isn't normal and I shouldn't lose my laptop again, so they give me a new one. The manager was great and apologized I was more than happy. At the same time I upgraded my computer figuring that it might save me another broken Mac, I paid $200 on top of the $1100 I had already spent. This was in December 2006. Today I just got back the Apple store, it has to be at least my 20th visit since June for repairs (it is a half hour drive from my house so I don't go for no reason, its a real pain in the butt). My screen looks like crap, the corners are dark as is the middle/bottom part, some parts of the screen are REALLY bright. After talking with the Genius support tech he agrees to replace the screen. Also the part where you plug the MagSafe power adapter is bad, he is replacing that too. I am obviously upset because a) I just spent an hour and a half of my life inside the Apple Store in the Walden Galeria (I must be at 25 hours in that store by now) b) I am losing my computer for ANOTHER week. I am in college, this is NUTS. So I ask to speak to a manager, the manager never really greeted me, just asked what my problem was I explained to him that I have gone through three MacBooks, all I want is to moved to the front of the repair queue. No. They can't do it. Can they alliviate the situation? He asks me what I want, I told him that I want the situation rectified in a better way, because what I have been going through is unacceptable. According to Tony (the manager) Apple is a great company and almost nothing like this happens to any computer. I ask him how this helps me since this happens to every computer. He tells me that Apple is better than Dell, and then he decides to say, "er, I mena other computer companies." I got absolutely nowhere with him so I said just make the repairs. Right before I leave the repair guy who was otherwise great tells me that he is doing me a favor by making this warrentee repair. Good way of saying thanks for your business. EDIT: I had actually forgotten a big part of the frustration. The Genius asked me when I had a break so the repair would be more convienient. I said I finish school December 13, but my warrentee is up on Dec. 9. I said is there any way that you can do the repair then even though the warrentee will have just ran out. He said that I could pay $250 and get AppleCare.