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slyderulz,

Thanks for posting the pics. Ya, it looks exactly like the problem I have. Have you tried to use the silent switch button? Are you able to get your finger to move the slider because I can't!

Also, what about the cross (+) marks at the bottom of the case...do you have those as well?

- darius

Hey Darius. Yeah, you can see those hash marks pretty clearly at the bottom of the case above the docking port opening. I also have the swirl or 'rainbow effect' all over the metal facia which really detracts from the look of the case. To be honest the look is probably one of the aspects I am most disappointed with...It does not look as polished as the pictures on the site is is actually a lot larger (see 'thicker') than I was expecting.

Which brings me to the 2 biggest problems. First, just like the Revo 2, the integrated visor is completely useless. I can appreciate that iSkin made efforts to improve the design by connecting it to the front and making it 'touch-compatible' but they fell very short in terms of fit and effectiveness. I removed my screen film from my naked iPhone and cleaned the surface throughly with the included LCD anti-static cloth to see how it would work. I found that the touch screen would only respond to anything in the inner 70% of the screen. Unfortunatlely the most critical functions on the iPhone tend to be at the corners (i.e. 'Cancel' or 'Send' in email or the browser navigation button in Safari) and these do not respond at all....I mean I hammered on them and nothing! I may just do a youtube video to show how funny it is...I actually had to open the case just to get to these buttons so I could view my email again. I suspect this is due to the fact that the screen protector is connected to the front facia at the edges which pulls the protector away from the edges of the touchscreen since it connected to the case front and not the phone...once I removed the screen protector and put on the anti-glare/anti fingerprint from my Revo 2 it works fine...except for issue #2.

The edges around the touch screen on the front facia are VERY deep. I found typing with the Revo 2 difficult due to these corners getting in the way of your fingetips, but it was a minor annoyance with the Revo. It's practically impossible with the fuze! This make the case pretty much unusable for me. Too bad I had to throw another $50 at iSkin to find that out...but leason learned, I will not buy another case with a front protector that comes close to the touch screen. I'll take some pics latter to show just how thick this sucker is in the front and how difficult it is to access the buttons. Really disappointing effort by iSkin overall with this case.

BTW to answer your question the ringer switch is very difficult to maneuver...again due to the thickness of this case. The tip if the swtich is acutally below the edges of the case (which you can see pretty clearly in your pictures) so you have to have a finger or nail that's narrow enough to get between the edges or push really hard to get the fleshy part of your fingertip on it...otherwise you're out of luck.

I'm really baffled by the thickness of this design. The website claims only 3 mm thick but you can see clearly from the pics in this thread how much space there is between the surface of the case and the touchscreen. Way more than is displayed by the marketing shots on the website. Why not make the front a thin hard plastic with rounded edges around the touch-screen that are more finger-friendly (ergonomically correct)? I can only assume that the designers felt that this space between the edge and the screen may give better frontal impact protection but if somthing hits the front that is not as wide as the case front the screen is done for anyway...a few millimeters of case front depth isn't going to matter. Plus the integrated protector sits on the inside of the front facia so I can't understand why you would want so much separation with the screen and the top of the case...wouldn't you want them to be a flush as possible?
 
Hey Darius. Yeah, you can see those hash marks pretty clearly at the bottom of the case above the docking port opening. I also have the swirl or 'rainbow effect' all over the metal facia which really detracts from the look of the case. To be honest the look is probably one of the aspects I am most disappointed with...It does not look as polished as the pictures on the site is is actually a lot larger (see 'thicker) than I was expecting.

Which brings me to the 2 biggest problems. First, just like the Revo 2, the integrated visor is completely useless. I can appreciate theat iSkin made efforts to improve the design by connecting it to the front and making it 'touch-compatible' but they falled very short in terms of fit and effectiveness. I removed my screen film from my naked iPhone and cleaned the surface throughly with the included LCD anti-static cloth to see how it would work. I found that the touch screen would only respond to the anything in the inner 70% of the screen. Unfortunatlely the most critical functions on the iPhone tend to be at the corners (i.e. 'Cancel' or 'Send' in email or the browser navigation button in Safari) and these do not respond at all....I mean a hammered on them and nothing! I may just do a youtube video to show how funny it is...I actually had to open the case just to get to these buttons so I could view my email again. I suspect this is due to the fact that the screen protector is connected to the front facia at the edges which pulls the cover away from the edges since it connected to the front and not the phone...once I removed the screen protector and put on the anti-glare/anti fingerprint from my Revo 2 it works fine...except for issue #2.

The edges around the touch screen on the front facia are VERY deep. I found typing with the Revo 2 difficult due to these corners getting in the way of your fingetips, but it was a minor annoyance with the Revo. It's partically impossible with the fuze! This make the case pretty much unusable for me. Too bad I had to through another $50 at iSkin to find that out...but leason learned, I will not buy another case with a front protector that comes close to the touch screen. I'll take some pics latter to show just how thick this sucker is in the front and how difficult it is to access the buttons. Really disappointing effort by iSkin overall with this case.

BTW to answer your question the ringer switch is very difficult to maneuver...again due to the thickness of this case. The tip if the swtich is acutally below the edges of the case (which you can see pretty clearly in your pictures) so you have to have a finger or nail that's narrow enough to get between the edges or push really hard to get the fleshy part of your fingertip on it...otherwise you're out of luck.

Totally agree with you on all points. I actually did forget to mention the thickness of the edges...they are in fact very deep as you mention. I too had a lot of difficulty accessing buttons or anything on the edges of the screen.

I also found the protective screen shield that's included with the case really reduces the touch response from the screen drastically. I found myself having to constantly click an icon to get it activate, or if I am pushing down on the screen to scroll, it would lose it's response often and I would get frustrated with it.

- darius
 
I will let everyone know if I have the same issues. I ordered the Magma red and it should be waiting for me when I get home this evening, keeping my fingers crossed.

My onyx should be arriving tomorrow, that'll cover all 3 colors I think. Wish I could say that I was looking forward to its arrival, but I'm not feeling all that optimistic. :rolleyes:

Will let you all know...
 
Received My Case Today

I received my magma red case today and I have the same issues that have already been discussed. My show stopper is that I cannot get to the silent switch, my eight year old daughter can get to the switch but I am unable to with my fingers which I did not think were that big.
I guess I will start taking my daughter with me when I need to use the switch:)
 
I received my magma red case today and I have the same issues that have already been discussed. My show stopper is that I cannot get to the silent switch, my eight year old daughter can get to the switch but I am unable to with my fingers which I did not think were that big.
I guess I will start taking my daughter with me when I need to use the switch:)

Yep..I too found the silent switch near impossible to get to. Wish I had an eight year old daughter!

- darius
 
I just got mine too. It is terrible quality for what we paid for. I have all the same issues plus it looks like they missed some spots with the paint at the bottom. Also the screen protector makes the screen look fuzzy and The silent switch is useless. Huge disappointment:mad:

Does anyone know what iSkin is going to do about this?
 
I just got mine too. It is terrible quality for what we paid for. I have all the same issues plus it looks like they missed some spots with the paint at the bottom. Also the screen protector makes the screen look fuzzy and The silent switch is useless. Huge disappointment:mad:

Does anyone know what iSkin is going to do about this?

Wcunha,

I emailed Kristian at iSkin regarding my review and at the moment he is in San Francisco I believe but he will be in the office next week and he's asked me to come in and talk to him about some of the problems and concerns I have with the case (luckily I'm local and not far from their office!).

I'm not sure how iSkin plans on fixing this but I'm confident that they won't let their customers down. I consider iSkin to be one of the best respected Apple accessories company out there, and there is no way they're going to let this slide because this case is supposed to be their high-end iPhone case.

- darius
 
Wcunha,

I emailed Kristian at iSkin regarding my review and at the moment he is in San Francisco I believe but he will be in the office next week and he's asked me to come in and talk to him about some of the problems and concerns I have with the case (luckily I'm local and not far from their office!).

I'm not sure how iSkin plans on fixing this but I'm confident that they won't let their customers down. I consider iSkin to be one of the best respected Apple accessories company out there, and there is no way they're going to let this slide because this case is supposed to be their high-end iPhone case.

- darius

Good luck with that Darius. I honestly don't know what to do at this point. Even if I received a defect free fuze I don't think it would resolve the usability issues in regards to touch screen functionality with the case on. If he suggests a resolution to that please let us know. Supposedly Kristian sent my case to their customer service rep, but I have yet to hear from her.

Stephen
 
I sure hope that iSkin will step up to the plate and offer returns, refunds, and/or replacements as requested by customers who get these poor cases. I for one will be expecting a return and refund if mine is of the same quality and has the usability issues as posted here.
 
Thanks Darius,

For all the work putting your review together and contacting Kristian.

I think there is going to have to be a lot of changes to make this worth the money. The screen protector makes the screen look terrible as well as inhibits the usability of the screen and the silent switch is completely unusable unless you are eight years old.

Wade
 
Well fellas, i have received my Argent (Silver) fuze today, and suprisingly there isnt a single issue with my case. none of these issues described in this post do i have. id have to say this case is perfect. its flush, no paint issues, lines up PERFECTLY with the headphone port, camera and the microphone/speakers. the ONLY issue i had with this case was putting it on. you have to use a bit of force to snap it together, i was a bit afraid it would scratch the phone but when i removed it to check, there wasn't a SINGLE scratch anywhere on the phone :) . id honestly give this a 10/10 for looks and the protection it gives. its a really sexy case. im not sure if i got a lucky case or you guys just got a bad batch :( , but i really hope whoever has received a defective case, gets a new one soon. im sure kristian and the people at iskin are working hard to fix this issue, there customer service is top of the line. trust me, they wont fail you :cool:


btw, i WISH i could post some pictures for you all, but i dont currently own a camera. i sort of...well, dropped my 400 dollar camera into the atlantic a few weeks ago. :mad:
 
Well fellas, i have received my Argent (Silver) fuze today, and suprisingly there isnt a single issue with my case. none of these issues described in this post do i have. id have to say this case is perfect. its flush, no paint issues, lines up PERFECTLY with the headphone port, camera and the microphone/speakers. the ONLY issue i had with this case was putting it on. you have to use a bit of force to snap it together, i was a bit afraid it would scratch the phone but when i removed it to check, there wasn't a SINGLE scratch anywhere on the phone :) . id honestly give this a 10/10 for looks and the protection it gives. its a really sexy case. im not sure if i got a lucky case or you guys just got a bad batch :( , but i really hope whoever has received a defective case, gets a new one soon. im sure kristian and the people at iskin are working hard to fix this issue, there customer service is top of the line. trust me, they wont fail you :cool:


btw, i WISH i could post some pictures for you all, but i dont currently own a camera. i sort of...well, dropped my 400 dollar camera into the atlantic a few weeks ago. :mad:

Can you use your silent switch? How does the screen protector look and function?

Thanks, Wade
 
yes i can use the silent switch just fine. screen protector looks and works great. im thinking of just removing the film and putting on my own, but for now this works just fine.
 
yes i can use the silent switch just fine. screen protector looks and works great. im thinking of just removing the film and putting on my own, but for now this works just fine.

genetic,

That's great news bro. I wish there was a way you could get some pictures for us. Can you borrow a camera from someone and take some snaps? I'm extremely curious to see.

So you have no issues with:

-the screen guard reducing the sensitivity of the screen?
-the top left part of the screen sticking out of the case like in my pics?
-the cross (+) marks at the bottom of the case?
-all buttons difficult to press?
-swirls on the face of the case?


Again, I think everyone would love to see some pics of it. If there is any way you can get a camera, please do and give us an update!

- darius
 
genetic,

That's great news bro. I wish there was a way you could get some pictures for us. Can you borrow a camera from someone and take some snaps? I'm extremely curious to see.

So you have no issues with:

-the screen guard reducing the sensitivity of the screen?
-the top left part of the screen sticking out of the case like in my pics?
-the cross (+) marks at the bottom of the case?
-all buttons difficult to press?
-swirls on the face of the case?


Again, I think everyone would love to see some pics of it. If there is any way you can get a camera, please do and give us an update!

- darius

-the screen guard reducing the sensitivity of the screen? i typed in a bunch of random words to test this out and i think i had to press a letter twice, once. honestly, i suggest just removing the screen that comes with it and use whatever film you already have on your phone.
-the top left part of the screen sticking out of the case like in my pics? nope, def. not
-the cross (+) marks at the bottom of the case? nope
-all buttons difficult to press? Top button is a little difficult to press, but i believe it will get easier as i use it more.
-swirls on the face of the case? nope

ill see what i can do about that camera. :cool:
 
-the screen guard reducing the sensitivity of the screen? i typed in a bunch of random words to test this out and i think i had to press a letter twice, once. honestly, i suggest just removing the screen that comes with it and use whatever film you already have on your phone.
-the top left part of the screen sticking out of the case like in my pics? nope, def. not
-the cross (+) marks at the bottom of the case? nope
-all buttons difficult to press? Top button is a little difficult to press, but i believe it will get easier as i use it more.
-swirls on the face of the case? nope

ill see what i can do about that camera. :cool:

Well that's great news. Hopefully we can get Kristian to confirm that the ones that are faulty are only a select few when he gets back to the office.

- darius
 
Red Case arrived with problems before install

I got two cases and opened the Red one first. The finish at the bottom inside the lower corners was rough and unfinished slightly. The bottom front had a tiny fleck of paint missing. And the worst of all, the inner screen guard came with a scratch on the inside.

The Silver case does not seem to have those flaws but we'll see how it fits.

Followup:
Both cases are fitting pretty well. I was wrong about the screen guard scratch, it was the shipping protection screen that gets thrown away. The buttons do take practice to push accurately. The lower screen edge and corners are harder to register touches. The mute switch is a bit tricky but does work if I reach up from the bottom.

2nd Followup: Heard back from iSkin customer service. I have to ship mine back first at my expense and give them up to 30 days to get a new one back to me. No! I'll wait and see what iSkin posts here for a solution.
 
ive noticed something today. if your using the screen protector that comes with the case, youll have a hard time pressing any button thats in the lower right and left hand corner. if you use the sportstap app you know what im talking about. theres a home / sport button at the bottom left in the app, and i am having alot of trouble pressing it with that screen protector on. After i removed it, i had no issue pressing it. unfortunately, i lost the screen protector today, i have no idea what happened to it, but i wasnt really planning to use it. i dont think i would of been able to put it back on anyway, i think when i took the screen protector off, the glue came with it, lol.


nice video review btw. and yes, this case is VERY hard to remove and put back on, but i guess thats the point?
 

Great video review jprincesa. Did you have any of the issues I had regarding the quality and/or finish of the case?

By the way, I noticed in your video that you didn't remove the film from inside the case...there is also a translucent film on the inside of the red side...so make sure you take that off too!

- darius
 
Great video review jprincesa. Did you have any of the issues I had regarding the quality and/or finish of the case?

By the way, I noticed in your video that you didn't remove the film from inside the case...there is also a translucent film on the inside of the red side...so make sure you take that off too!

- darius

I dont think the quality of the case is great. The screen protector seemed to work pretty well for me i didnt have any problems there. But i havent used it for very long either.
 
Same problems with my red

I ordered my magma 3g fuze case on 11/5 and received it very quickly on 11/7. I've always appreciated iskin's cases and their customer service so I did not hesitate to get what was supposed to be their best case yet. However, like everyone else I'm EXTREMELY disappointed with the results. The quality control is very poor. For example, like someone mentioned before the dock port cover rubber is not even. I can't get to the silent switch either. My biggest complaint is the "integrated" screen guard. My screen guard came dirty and with a scratch on the inside. (I did remove the protecting sheets) Also you can't touch any buttons outside the middle 70% of the screen. Finally, the screen guard looks terrible. The manual mentions a "Wet effect" that can arise if you don't clean it. But my iphone was BRAND NEW out of the box when i put my fuze case on and the wet effect is terrible. It looks like there's bubbles and a little water underneath. This is ridiculous! :mad: And I almost forgot the case has the swirls everyone else mentioned plus the thickness everywhere.

I emailed Kristian like he said to do and I'm still waiting on a reply. There definitely should be the option of full refund or replacement.
 
I ordered my magma 3g fuze case on 11/5 and received it very quickly on 11/7. I've always appreciated iskin's cases and their customer service so I did not hesitate to get what was supposed to be their best case yet. However, like everyone else I'm EXTREMELY disappointed with the results. The quality control is very poor. For example, like someone mentioned before the dock port cover rubber is not even. I can't get to the silent switch either. My biggest complaint is the "integrated" screen guard. My screen guard came dirty and with a scratch on the inside. (I did remove the protecting sheets) Also you can't touch any buttons outside the middle 70% of the screen. Finally, the screen guard looks terrible. The manual mentions a "Wet effect" that can arise if you don't clean it. But my iphone was BRAND NEW out of the box when i put my fuze case on and the wet effect is terrible. It looks like there's bubbles and a little water underneath. This is ridiculous! :mad: And I almost forgot the case has the swirls everyone else mentioned plus the thickness everywhere.

I emailed Kristian like he said to do and I'm still waiting on a reply. There definitely should be the option of full refund or replacement.

gsnipes,

I'm pretty sure you'll be reimbursed. Kristian seemed very dedicated to getting this all straightened out. He emailed me back the day after I posted my review and asked me to visit him at the iSkin office and talk about the issues.

Seeing as how there are many people here who are having the same issues as me, it's not likely that iSkin will ignore this thread. We just need to have a little bit of patience, that's all.

I really believe this could be probably the best case out there if all or most of the issues are fixed. The only issue I'm not sure will get fixed is the thickness of the case and how it makes almost all the buttons difficult to press, silent switch button is impossible to get to, and the fact that the frame around the screen is so thick that it's hard to get to edges of the screen if you need to.

But, I'm optimistic...iSkin is usually ontop of things like this pretty quick. The last thing they want are customers who won't buy another product from them.

- darius
 
Thanks Darius

Ya you're right. I'm sure it will all work out just have to give it some time. Thanks for the review, contacting iskin, and everything else. Good work!:D

Also.. Please keep us informed with everything you find out.. thanks!!
 
hey everyone

Hey Everyone,

Quick update - Currently I'm stuck in San Fran and wont be back in my office untill Tuesday. Got to love Airlines...

Anyways I wanted to thank everyone for your emails and your very kind words when it comes to iSkin. Everyone knows that iSkin's first priority is our customers. With that said all of the emails I have received from you I have personally forwarded to our Customer Service Manager with comments who will be handling each case personally.

I am in constant conversation with our President who is equally involved and we are both looking at ways that we as a company include more and more of your feedback on what exactly the features and styles you our customer is looking for. A great example of this is our new Touch Duo and our Touch Vibes These designs came from all the great feedback we have received.

Once I am back in the office and have a briefing about the situation surrounding the fuze I will provide a more complete update. For the time being please continue to send me your emails or contact our customer service via our page and anyone of us will be glad to help you in anyway we can.

Thank you everyone for being loyal to iSkin...

Kristian
 
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