issue with iPhone 6 and iOS 9.3 - anyone else? boot-loop

Discussion in 'iOS 9' started by kstoyanchev, Mar 24, 2016.

  1. kstoyanchev macrumors newbie

    Joined:
    Mar 24, 2016
    #1
    Please help.

    have contacted Apple Support and we have tried everything, but after I updated my device to iOS 9.3, my iPhone 6 is stuck in boot-loop and I am unable to access the phone. A few hours after I updated it, I was able to see the home screen and even use my device for 1-2 minutes before it froze and hard-reset. Now it just sits on the apple logo when you launch the phone. iTunes does not recognize it when I plug in my computer. I am up to date on iTunes and my operating system. Any ideas?


    iPhone 6, iOS 9.3
     
  2. AppleFanatic10 macrumors 68030

    AppleFanatic10

    Joined:
    Nov 2, 2010
    Location:
    Encino, CA
    #2
    Since you already contacted Apple Support, maybe you should take it to your nearest Apple Store. If you still have warranty they could swap it out for a new one or depending on how the Geniuses feel you could get one without paying a fee if you don't have warranty.
     
  3. kstoyanchev thread starter macrumors newbie

    Joined:
    Mar 24, 2016
    #3
    do you think that they would give me one without a fee though? I mean i really only updated the phone...
     
  4. AppleFanatic10 macrumors 68030

    AppleFanatic10

    Joined:
    Nov 2, 2010
    Location:
    Encino, CA
    #4
    Can't say, it's totally up to the Genius that works with your phone.
     
  5. Europa13 macrumors 6502

    Joined:
    Feb 1, 2009
    #5
    Definitely not if it's still within your one-year warranty or if you have an extended warranty with AppleCare+. Otherwise, you may have to pay for a replacement if it's a hardware problem, but this could be software-related. Placing the phone in DFU mode will often get iTunes to recognize it and allow you to restore it. Try this before taking it to Apple.
     
  6. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #6
    If the problem really is related to the iOS update, they could give a refurbished unit for free...

    Try first a DFU restore: it usually works
     

Share This Page