I kept my first iphone5 in a defender case. Within a week, it was scratched. A nice, shiny one on the bottom edge chamfer. I blamed the case. I exchanged it. I figured it would be more or less impossible to scratch the phone within a nicely fitted but quite soft TPU case. Wrong. My 5 is scratched again. It's been dropped 2X onto a bunch of clothes on the floor and onto the carpeted floor of my car. Amazingly, the phone is scratched again. I'm learning to accept the scratches. It's kind of nice not being anxious about the "first scratch." I can just use it now. But man, I hope they get this issue sorted.