iTunes App Store charged for free application enquiry

Discussion in 'iOS Apps' started by Artmuzz, Jan 20, 2009.

  1. Artmuzz macrumors 6502

    Joined:
    Jun 17, 2008
    #1
    Hi,

    Today I registered an account using my Apple store account on iTunes and downloaded what I thought was a free application from the App Store on iTunes. After I did all this I went into my bank and I have noticed that £1.58 has been debited from my bank account:eek:

    What confuses me is why has £1.58 been debited from my account when the application I download was supposed to be free?

    Please advise


    Art
     
  2. Artmuzz thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #3
    The app is Wolfgang's Vault Concert Vault. It is a free application yet £1.58 has been takenout of my bank account:mad:


    Art
     
  3. big-blue-wolf macrumors regular

    big-blue-wolf

    Joined:
    Feb 10, 2007
    Location:
    15.8 miles from Molineux
    #4
    File a complaint with Apple through iTunes and see what they say.
     
  4. iTech Dev Sys. macrumors member

    Joined:
    Jan 18, 2009
    #5
    I'm pretty sure that the charge was for you registering your iTunes account and not for getting the free application. When you open a new account Apple always check that your credit card is valid and they usually charge $1 here in US (I'm guessing they charge £1.58 there) but the charge gets release after a few days, is just for verification purposes.
    I hope this help.
     
  5. Artmuzz thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #6

    Hmm that is weird because I just googled and people say that registering an account with iTunes is free plus when I registered with Apple website two years ago they charged my debit card £1. So why have they charged me again?

    This post say they don't charge http://forums.macrumors.com/showthread.php?t=234477

    I'll have to contact my bank and Apple tomorrow I guess:mad:


    Art
     
  6. marksman macrumors 603

    marksman

    Joined:
    Jun 4, 2007
    #7
    You are not understanding.

    Did you use a debit card?

    Regardless, companies will run charges through to make sure a card is valid. This charge automatically drops off after a period of a few days. If it is still there next week then call your bank.

    It will likely go away by itself. Depending on how your bank or credit card company displays things you don't even see these charges sometimes, but they do happen all the time on credit/debit cards.
     
  7. Loge macrumors 68020

    Loge

    Joined:
    Jun 24, 2004
    Location:
    England
    #8
    Have Apple not e-mailed you a receipt, which should state clearly what they've charged you for?

    I would certainly query it anyway, and I've not heard that they charge simply for registering (in which case they would need to state that clearly before you click on the registration).
     
  8. Artmuzz thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #9
    Apple haven't emailed me a receipt. When I go into my itunes account and go to my receipt, it tells me what I purchased and that it was free. There is no charge of £1.58 on my reciept when I go into my account yet £1.58 was debited from my bank account.


    Art
     
  9. creator2456 macrumors 68000

    creator2456

    Joined:
    Jul 10, 2007
    Location:
    Chicago
    #10
    As others have said, it is a temporary charge. Many companies use them to verify that the account is real and the user isn't trying anything suspicious. Check back this time next week and you should be credited the 1.58.
     
  10. OneMike macrumors 603

    OneMike

    Joined:
    Oct 19, 2005
    #11
    Verification is a verification and not a charge therefore it won't show up in account history. This is done with most companies when you add a new card. In about 48-72 hours funds should be back in your account.
     
  11. Artmuzz thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #12
    I emailed iTunes support and they told me (like the replies on this post) that the charge on my bank account was for a card authorization check. But!! I am confused as when reading the FAQ on the iTunes support site they say that they debit £1 for an authorization check but it looks like they have debited £1.58 instead of £1.

    I then went down to my bank and had a word with my bank manager. He looked at the £1.58 debited from Apple iTunes and told me that £1.58 was marked as a Point of Sale which got me worried considering that my receipt from iTunes tells me it was a free download:eek: If I don't see the £1.58 back in my bank account then I will have another appointment with my bank manager.

    Also, about 14 months ago I was charged £1 for a card authorization check when I registered the same debit card on the Apple Store site so I find it strange how they should debit money again and 58p extra for a authorization check when registering the same Apple store account with iTunes:mad:

    Art
     
  12. marksman macrumors 603

    marksman

    Joined:
    Jun 4, 2007
    #13
    I told you to wait a week and then do something if it is still there.

    Instead you are wasting time and money going to the bank to ask about this?

    What is wrong with you? It is $1.58. Unless your time is essentially worthless you have already spent more time/energy/effort than it is worth to look into this any further. So when they do refund the $1.58 as it is exactly what it is.. $1.00 us charged that is converted to pounds. So you will have spent more time and energy on that, get the money back and still be at a net loss.

    When you ask for assistance and everyone including the people who billed you tell you the same exact thing, and you know no better, it might serve you in the future to actually pay attention and listen.


    Getting through life will take you a very long time if your answer to every tiny question and concern is to launch a full scale investigation of your own ignoring all advice, experience and information provided by others.
     
  13. Artmuzz thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #14
    No need to get p****d off with me

    By the way I didn't waste any time and money going to the bank as it is just across the road from me. I'm maybe a little paranoid but its perfectly natural to be concerned about this situation when other forums say I could be the victim of fraud as coincidently two songs cost £1.58.

    OK. I'll behave and do what you say but if the money isn't in my bank next week then its off to the bank and I am removing my account with (SH)Itunes.

    By the way £1.58 is just over $2 when converted.


    Art
     
  14. iTech Dev Sys. macrumors member

    Joined:
    Jan 18, 2009
    #16
    I think some of you guys are a little bit stressed out, I think you need to use my app iFlush Toilet and relax a little bit:D:):D:D
     
  15. dccorona macrumors 68020

    dccorona

    Joined:
    Jun 12, 2008
    #17
    that just shows you how great the economies doing (all over the world)
    not too long ago, it woulda been just over $3
     
  16. Artmuzz thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #18
    Ok, i got the £1.58 put back into my bank account last week. However, when I bought two apps off the appstore today (one app being £5.99 and the other app being £11.99) it looks like Apple has taken another £1.58 for another card authorization check just two weeks after they took out £1.58 for a card authorization check. WTF is going on!!

    Art
     
  17. spooky2k macrumors 6502a

    #19
    A card authorisation check :)

    Just shoot them another email and ask. We can help, but we can't dig into the files of your account and tell you exactly what is happening. Use apple customer service, it's what they are employed for.

    Hope you get to the bottom of it.
    Dan x
     
  18. atticus18244fsa macrumors 6502

    atticus18244fsa

    Joined:
    Jul 11, 2008
    Location:
    Waterloo, ON
  19. Auzburner macrumors 65816

    Auzburner

    Joined:
    Apr 11, 2008
    Location:
    Syracuse, NY - USA
    #21
    They are refunding you, but it's not necessary after every purchase. I would contact Apple and speak with an actual person to get to the bottom of this. As long as you are boing refunded, don't worry, but I can see where this is getting ridiculous.
     
  20. Artmuzz thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #22
    I have emailed itunes support about this matter. I am still awaiting a reply.

    Art
     
  21. Artmuzz thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #23
    I finally got a reply from itunes support. They told me that when I update my billing details that they do a card authorization check. The weird thing is that I didn't update my billing details - I only purchased two apps from the appstore.

    I was wondering if the reason they put a card authorization check was that I registered my new iPod touch when I connected it to iTunes. Could this be the case?

    Art
     
  22. ninjadex macrumors 6502

    Joined:
    Jun 1, 2004
    #24
    I have a feeling that if you make a small purchase, even one song, that it will take care of this problem.
     
  23. Artmuzz thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #25
    So you reckon its because I have only used iTunes to download those apps and I rarely use iTunes that they are doing card authorization all the time?

    Art
     

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