iPhone 7(+) ITUNES BACK UP URGENT HELP NEEDED

Discussion in 'iPhone' started by oscarjs, May 2, 2019.

  1. oscarjs macrumors newbie

    Joined:
    May 2, 2019
    #1
    Hi,
    My new iPhone 7 plus arrived from Carphone Warehouse today. I currently have an iPhone SE. Both are 128gb.

    I backed up my SE to iTunes, which it registered as being completed, on my c2012 MacBook Pro.
    All devices have the latest software available.

    When attempting to transfer existing data, apps etc to the 7+, the sync and restoration process completes but only shows data, apps, photo's etc up until mid-2016.

    I specifically purchased an 128gb phone as I do not want to use iCloud.

    I've spoken to Apple's tech support who simply advised trying again (I've done it four times now) or using iCloud.

    Please can someone help - without saying 'just use iCloud'; I shouldn't have to go down that route, surely?
     
  2. EDH667 macrumors 6502a

    EDH667

    Joined:
    Nov 25, 2009
    Location:
    Northern California
    #2
    Make sure all of your apps are updated on your iPhone SE. Delete your previous SE back up under iTunes properties. Backup the SE to iTunes. Once it is complete, try to restore from that SE backup to your new iPhone 7 Plus.
     
  3. jagolden macrumors 6502a

    jagolden

    Joined:
    Feb 11, 2002
    #3
    Not being insulting here but also make sure you’re using the most recent back-up.
    It can be a little confusing, I find.
     
  4. oscarjs thread starter macrumors newbie

    Joined:
    May 2, 2019
    #4
    I've been selecting the most recent backup every time - I've just tried updating every app and deleting all previous backups. Trying again now...fingers crossed. Thank you for the suggestions, I'll let you know if they don't work!
     

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3 May 2, 2019