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Peter Franks

macrumors 68020
Original poster
Jun 9, 2011
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They do this all the time. Every time there is am iOS update, you get locked out of iTunes. 17.2.1 this time

Last major iOS update, iTunes didn't bring up my iPhone when connected, but it automatically came up with a patch software to download that made it compatible with older iTunes.

This time, nothing comes up, so question is, where do I go to find those software updates for iTunes, when on older versions.
Thanks....
 
You can run iTunes on the newest Macs using the free "Retroactive" utility.

Can't help with iPhone, I don't own a smartphone.
But I'm going to -guess- that at some point, iTunes isn't going to work with iPhones anymore (if that isn't the case already)...
 
It was working fine till iOS17. First time no patch popped up when phone plugged in after the iPhone update.
So iTunes isn't a thing on Mac anymore? Didn't realise that. I am very out of touch then.
 
Apple Support - If your Mac says that a software update is required to connect to iPhone or iPad
https://support.apple.com/en-us/102671

With your iPhone connected, you can (re)start the download by opening the MobileDeviceUpdater app from
/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/Resources/MobileDeviceUpdater.app

Or you can download and install the two pkg files: MobileDeviceOnDemand.pkg & CoreTypes.pkg
For Monterey https://forums.macrumors.com/thread...iphone-fails-to-install.2360866/post-32849474
 
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So iTunes isn't a thing on Mac anymore? Didn't realise that.

Apple discontinued iTunes in 2019 with the introduction of MacOS Catalina. I still have it running on 2014 Mini that I use as a media server with MacOS Mojave. It just sits there and runs iTunes 24/7 with home sharing so I can access about 2tb of media on two Apple TV's, a Mac, iPhone and iPad. Still works fine for that - I just purchased some music a couple days ago and downloaded on that system.

I don't sync any iOS devices on that system though, it's only a server. I have a small media library on my primary Mac and use the Music and TV apps on MacOS Monterey to sync with my phone. I think the sun is setting on iTunes and I'll have to "bite the bullet" and use the media sharing feature on a newer version of MacOS when Apple completely breaks iTunes (which could happen any day, I guess).
 
Apple Support - If your Mac says that a software update is required to connect to iPhone or iPad
https://support.apple.com/en-us/102671

With your iPhone connected, you can (re)start the download by opening the MobileDeviceUpdater app from
/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/Resources/MobileDeviceUpdater.app

Or you can download and install the two pkg files: MobileDeviceOnDemand.pkg & CoreTypes.pkg
For Monterey https://forums.macrumors.com/thread...iphone-fails-to-install.2360866/post-32849474
It doesn't say it, that's the problem. Previously when updating iOS on iphone as soon as I plugged in it offers the upgrade
This time it said update to High Sierra, from Sierra to use iTunes, which I've done, and plugged in and nothing doing. I didn't want High Sierra because it's not compatible for a lot of my apps. And now I've updated and nothing offered?

Apple discontinued iTunes in 2019 with the introduction of MacOS Catalina. I still have it running on 2014 Mini that I use as a media server with MacOS Mojave. It just sits there and runs iTunes 24/7 with home sharing so I can access about 2tb of media on two Apple TV's, a Mac, iPhone and iPad. Still works fine for that - I just purchased some music a couple days ago and downloaded on that system.

I don't sync any iOS devices on that system though, it's only a server. I have a small media library on my primary Mac and use the Music and TV apps on MacOS Monterey to sync with my phone. I think the sun is setting on iTunes and I'll have to "bite the bullet" and use the media sharing feature on a newer version of MacOS when Apple completely breaks iTunes (which could happen any day, I guess).
That's my problem... I updated iOS. I never learn!!!! Now I've updated to High Sierra and have even more stuff that's not compatible. Apple, the gift that keeps on giving. I wish they'd warn what stops working when updating iOS
 
Thanks
@bogdanw
Started the MobileDeviceUpdater.app, but getting this ...

Screen Shot 2024-01-20 at 17.29.14.png
Screen Shot 2024-01-20 at 17.29.03.png

There is no network problem, I think this is the final turn of the screw for people like me who are running older iTunes but latest iOS. THEY said update to High Sierra and it would be compatible. It isn't.
 
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Thank you

It would appear that it's a thing, (despite Apple saying iOS17 is compatible with High Sierra)


Would you roll back the iOS if Apple won't supply a patch?

Try to install MobileDeviceOnDemand.pkg and CoreTypes.pkg, then reboot.

https://swcdn.apple.com/content/dow...jx4lvsm1bhvi7hh52r8d5lz6oj7e4rp/CoreTypes.pkg

https://swcdn.apple.com/content/dow...i7hh52r8d5lz6oj7e4rp/MobileDeviceOnDemand.pkg

The links are presents in High Sierra’s update catalog, but I’m not sure if they are sufficient.

You can also try Apple Configurator https://apps.apple.com/app/id1037126344
 
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Thank you for doing that. Interesting, so I need to update the iTunes as am on 12.8.2.3, I assumed that was the last one I could get on High Sierra. Will that erase the music or just overwrite the current iTunes.
 
You should find the update for iTunes in the App Store – Updates. If it’s not shown, you can download the dmg and install it. It will replace the iTunes version you have installed. I’m not aware of any iTunes updates erasing the music.
 
You Sir, are a genius. From what I've read over night and the amount of people and threads related to this, worldwide who have this problem and have spent weeks since iOS17 on the phone to Apple support with no end result, but you have fixed the problem. You now have legend status. Thanks again for that, it's a real lifesaver for people like me who just can't afford to upgrade to the latest all singing dancing MacBook Pro.

My App store never shows any new versions of anything. iTunes wouldn't update in High Sierra but your link worked,
Have this with iMovie, it tells me there's a software update to version 9.0.9 but when I click on it, it opens the App store but there is nothing there. My current iMovie is still 9.0.4 at the moment. Guessing it's an age thing?

You should find the update for iTunes in the App Store – Updates. If it’s not shown, you can download the dmg and install it. It will replace the iTunes version you have installed. I’m not aware of any iTunes updates erasing the music.
 
You Sir, are a genius.
but you have fixed the problem. You now have legend status.
Thanks again for that, it's a real lifesaver for people like me who just can't afford to upgrade to the latest all singing dancing MacBook Pro.
this is why these forums are incredible.

someone somewhere knows something that someone else needs somewhere!
im happy this worked out for you!
 
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this is why these forums are incredible.

someone somewhere knows something that someone else needs somewhere!
im happy this worked out for you!
Thanks man, nice of you to say. Yes, indeed, there are some amazing people on here, who go out of their way to replicate the problem we have. And then even better than that, .... find the solution!
 
Have this with iMovie, it tells me there's a software update to version 9.0.9 but when I click on it, it opens the App store but there is nothing there. My current iMovie is still 9.0.4 at the moment. Guessing it's an age thing?
Glad you solved the problem.

iMovie 10.1.12 is the last version available for High Sierra. Make a backup of your current iMovie app (I prefer simply right-click & compress “iMovie”), delete it and try to download it again from the App Store https://apps.apple.com/app/imovie/id408981434?mt=12
It should say that the current version requires macOS 13 and offer you to download an older version.

If this doesn’t work, try from the Purchased tab of the App Store to click on iMovie’s download button.

If it still doesn’t work, download and install mas-cli v1.8.6 mas.pkg https://github.com/mas-cli/mas/releases then Swift 5 Runtime Support for Command Line Tools https://support.apple.com/kb/DL1998 make sure you are logged into your account in the App Store app and run from Terminal

Code:
mas install 408981434

The command should start the download and installation of the last version of iMovie compatible with High Sierra.
 
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Thanks, for some reason it's bringing this up. I've never had a refund or ever had a different Apple ID, ever. It's always been the same one,

Just eternally grateful for the iTunes help. I'll have another bash at this tomorrow. I'll live with the older iMovie if necessary, I quite often do some favours for a mate for his YouTube channel and that's only time I use it, but it's just incredibly slow.

Screen Shot 2024-01-21 at 20.21.16.png

Glad you solved the problem.

iMovie 10.1.12 is the last version available for High Sierra. Make a backup of your current iMovie app (I prefer simply right-click & compress “iMovie”), delete it and try to download it again from the App Store https://apps.apple.com/app/imovie/id408981434?mt=12
It should say that the current version requires macOS 13 and offer you to download an older version.

If this doesn’t work, try from the Purchased tab of the App Store to click on iMovie’s download button.

If it still doesn’t work, download and install mas-cli v1.8.6 mas.pkg https://github.com/mas-cli/mas/releases then Swift 5 Runtime Support for Command Line Tools https://support.apple.com/kb/DL1998 make sure you are logged into your account in the App Store app and run from Terminal

Code:
mas install 408981434

The command should start the download and installation of the last version of iMovie compatible with High Sierra.
 
I'm still getting the you need OS 13.* or higher etc. to install iMovie, and the 'different Apple ID' messages.

What is weird is that all the clips I had edited have gone white in viewer window for some reason. The worst part of this iMovie is it ignores when you turn off the 'optimising' when uploading, and makes a 20 minute job 6 hours because of it, and when it has done it, it whitens everything out, very washed out image. The optimising has never improved it, only made it worse. This may just be one of the things that you have to live with when on older OS

Screen Shot 2024-01-23 at 13.22.48.png


The iMovie update comes up under the show incompatible app updates

Screen Shot 2024-01-23 at 13.23.12.png


The most confusing part is the 'purchased with another Apple ID' bit that keeps coming up. It wasn't.
 
My suggestion was to back-up your current iMovie app, then delete it.
With iMovie in the Trash, it shouldn’t appear at all in the updates section.
You could then try to install it again from the App Store as described above.
 
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My suggestion was to back-up your current iMovie app, then delete it.
With iMovie in the Trash, it shouldn’t appear at all in the updates section.
You could then try to install it again from the App Store as described above.
Thanks, yeh, I did put it in the trash, didn't delete it though, Put back after when didn't work. I'll give that a go.

EDIT Not able to do this one. I wonder if there is a download for '10' that you can just put in the Application folder over the old '9' or whether 10 just doesn't work on High Sierra
 
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Out of interest, how do you know if you've all the security updates that were released when you install an out of date OS? 10.13.6 had about 20 security updates till 2020, are they included in the download do we know, Is there a way of checking anywhere? The installs only show the HS, but App store didn't show any updates, and no idea why there are two HS installs, or why one is 13.6
Screen Shot 2024-01-27 at 02.50.44.png
 
Thanks, I assumed any updates when OS is installed would be in App store, but nothing.
It's 10.13.6 (17G66) I have installed. Don't see that or how far back it is on that list

So presumably I don't go through every one listed for 10.13.6, just the bottom one, or do I..?

And what are the ones crossed out but still have downloads. The last one is 1.25 GB but penultimate is over 2GB so can't just do the last one then. Thought they may have been collective as they went on so you only need last one, but nope
 
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If you can no longer get macOS updates through App Store, you will need to manually download and install them from here: https://theapplewiki.com/wiki/Firmware/Mac/10.13.x [EDIT: they do not have the links to the latest available updates]

The links on the website are direct links to Apple servers

As for iTunes, you can download from here: https://theapplewiki.com/wiki/ITunes

According to https://en.wikipedia.org/wiki/History_of_iTunes the last compatible version for macOS 10.13 is iTunes 12.8.3

I don't know what happened but a few months ago, testing older macOS versions, only High Sierra is unable to check for updates... Could it be that Apple did something in the backend? Maybe...
 
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The last one is 1.25 GB but penultimate is over 2GB so can't just do the last one then. Thought they may have been collective as they went on so you only need last one, but nope
Based on this thread https://forums.macrumors.com/threads/high-sierra-10-13-6-build-17g66.2169955/
17G66 is 10.13.6 without any of the later security updates.

Based on https://osxdaily.com/2020/11/19/sec...high-sierra-new-macos-11-0-1-build-available/
“Installing security updates with package installers is basically the same as using a combo update for MacOS updates.”

You should install just the last one: Security Update 2020-006 (High Sierra) https://support.apple.com/kb/DL2059

Maybe Apple cleaned up the update package from unnecessary files.
 
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