iTunes Store Down

Discussion in 'Mac Apps and Mac App Store' started by superleccy, Sep 11, 2007.

  1. superleccy macrumors 6502a

    superleccy

    Joined:
    Oct 31, 2004
    Location:
    That there big London
    #1
    I bought a couple of songs today from the iTunes Music Store (UK), but it wouldn't let me download them. When I go into my account, it says I have two pending downloads. But, when I hit "Download Now", I get an error message (see attached).

    Is it just me, or is the ITMS buggered? It's been like this all day. Perhaps the ringtones thing broke it somehow (even though I'm in the UK).

    Anyone else?
    SL
     

    Attached Files:

  2. drater macrumors 6502a

    drater

    Joined:
    Oct 6, 2005
    Location:
    Boston, MA
    #2
    My guess would be that since they are updating the ringtones for us yanks its probably slowing things down. Sorry mate.
     
  3. MacBiscuit macrumors member

    Joined:
    Jun 27, 2007
    #3
    Yes - doing this for me too on the UK store. Don't even have an iphone ;-)

    I've got 17 tracks waiting...
     
  4. BoyBach macrumors 68040

    BoyBach

    Joined:
    Feb 24, 2006
    Location:
    UK
    #4
    I don't know about buying from the Store (I can't afford anything :p ), but I've noticed that there doesn't appear to be a free download today.

    Boo! :(
     
  5. pianoman macrumors 68000

    pianoman

    Joined:
    May 31, 2006
    #5
    the most reasonable suggestion is that you follow the advice of the pop-up message and wait until later. i would say that if you still can't download after 24 hours since you clicked "Buy", send Apple a message.
     
  6. superleccy thread starter macrumors 6502a

    superleccy

    Joined:
    Oct 31, 2004
    Location:
    That there big London
    #6
    Normally I'd agree. But 24 hours since I clicked "buy" , I'll be on a long haul flight wishing I'd had some new tunes to listen to. :)

    SL
     
  7. MacBiscuit macrumors member

    Joined:
    Jun 27, 2007
    #7
    I'm starting to wonder if

    a) Only two of us have this problem

    or

    b) Only two of us actually bought any music from the UK iTunes store yesterday.

    If its b) may be time to sell the Apple shares... ;)
     
  8. Cheesecake macrumors member

    Joined:
    Apr 4, 2007
    #8
    I wasn't having a problem with a shop at all earlier toady, but when I went to go podcast searching it said the store was down. Strange.
     
  9. macleod199 macrumors 6502

    Joined:
    Mar 10, 2007
    #10
    I've been having the same problem in Canada the last two nights. Although they sent me a receipt just fine. :cool:
     
  10. MacBiscuit macrumors member

    Joined:
    Jun 27, 2007
    #11
    Interestingly the apple support forum I linked to above is now also down. Wonder if that is a coincidence.

    It's unclear how many people this affects (not too many on this forum it seems...) but its a pretty poor response from Apple. We've been charged for tracks we cannot receive, so far noone has received any acknowledgement from Apple that a problem exists - we're all being sent generic troubleshooting advice for our own machines... :mad:
     
  11. macleod199 macrumors 6502

    Joined:
    Mar 10, 2007
    #12
    Judging from the responses on that forum, the problem seems to be only with tracks purchased within a certain window of time. New purchases seem to be going through fine for most people... may be why less people are reporting it. Doh.
     
  12. MacBiscuit macrumors member

    Joined:
    Jun 27, 2007
    #13
    Yes - and given that most people are getting to the point where they've waited 24 hours or so for the problem to go away, more disgruntled customers are starting to come out of the woodwork now.

    Puts me off using the iTunes store again though. Great when it works, but now I'm £15 down with no music and no obvious way to get a solution, I'll go back to buying the CDs...
     
  13. skunk macrumors G4

    skunk

    Joined:
    Jun 29, 2002
    Location:
    Republic of Ukistan
    #14
    iTunes Store "Not Available". What's Up?

    Anyone else getting this? :confused:

    Picture 2.jpg
     
  14. ~J~ macrumors 6502

    Joined:
    Jul 27, 2007
    Location:
    3rd Rock from the sun
    #15
    Yup... my buddy and I are both getting it. He emailed Apple and they said "We strongly encourage you to try it again"... genius. If it doesnt work by tomorrow, I am calling Apple support.
     
  15. Blue Velvet Moderator emeritus

    Joined:
    Jul 4, 2004
  16. PlaceofDis macrumors Core

    Joined:
    Jan 6, 2004
    #17
    US store just loaded fine for me, as did the UK store.
     
  17. skunk macrumors G4

    skunk

    Joined:
    Jun 29, 2002
    Location:
    Republic of Ukistan
    #18
    The Store itself loads fine - you can see it in the background of my screenshot - but when I click on "Buy" in my "Shopping Cart", that's the message I get. I've even been invoiced for the songs.
     
  18. ozthegweat macrumors regular

    Joined:
    Feb 20, 2007
    Location:
    Switzerland
    #19
    Same problem here with Swiss iTS and one song. I successfully bought and downloaded another song meanwhile.

    There are already two huge threads in the Apple Discussion forums.
     
  19. daver11 macrumors regular

    Joined:
    Feb 11, 2005
    Location:
    Phoenix, AZ
    #20
    iTunes: Unable to Check for Purchases

    I bought a new song on iTunes last night that I want to use as a ringtone. I bought the song as I always do, but it never downloaded. I received my reciept via e-mail, so I know the purchase went through. When I select Store:Check for Purchases... I get an error message (see below).

    Since I haven't read anything about iTunes being down, I'm thinking its my problem, not iTunes. I tried deauthorizing and reuthorizing my Mac - no luck. :confused:

    [​IMG]
     
  20. daver11 macrumors regular

    Joined:
    Feb 11, 2005
    Location:
    Phoenix, AZ
    #21
    As long as it's not just me. I'll just wait some more. Thanks.
     
  21. bobbleheadbob macrumors 6502a

    bobbleheadbob

    Joined:
    Feb 6, 2007
    Location:
    Massachusetts
    #22
    I've been getting the same error message since yesterday morning. I e-mailed Apple support, but no reply yet. :(
     
  22. MacBiscuit macrumors member

    Joined:
    Jun 27, 2007
    #23
    We've all got the same issue. There are several threads on apple support, and one on ilounge. It's global, seemingly intermittent and has nothing to do with your machine or connection despite what Apple support may say.

    The only info I've been able to find is it only seemed to affect orders using the shopping cart method. One click purchases seem to be OK. Also most reports seem to indicate that new purchases are now fine, its just certain orders from 11th and 12th stuck in limbo...
     
  23. LizKat macrumors 68040

    LizKat

    Joined:
    Aug 5, 2004
    Location:
    Catskill Mountains
    #24
    I'm happy to report no problem with downloading latest released episode of a previously purchased TV series. I didn't click in the email notice's link to get it, just went and signed into the store and did a Check for Purchases. btw i have not yet upgraded to iTunes 7.4 -- I had just backed up one of my machines and was thinking to de-auth it from iTunes in prep for that upgrade, too, when I bumped into this thread and decided to wait awhile longer...
     
  24. alric macrumors member

    Joined:
    May 10, 2004
    #25
    I am having the problem as well. Great. I am waiting for a whole say anything album..
     

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