So glad it’s not just me either. I dropped my trade-in kit with 12 Pro Max, at a local FedEx on October 2nd and did receive a receipt, although there’s no weight listed. It was scheduled to be delivered to Elk Grove, CA on October 5th. It departed Tracy, CA (1 hour away from Elk Grove) but then ended up in Seibert, CO and has been there since Thursday Oct 7th with no delivery date available.
I called FedEx and the representative said he knew it wouldn’t make sense but that they have so many packages to deliver that mine went to CO instead of an hour away from its last scanned location. What? No, it didn’t make sense and still doesn’t. If this makes sense to anyone reading please let me know.
Next, I contacted Apple which has been a nightmare. One rep stated “Apple’s got you as this is not your fault” while another rep said they needed to escalate the case to Management and someone will call me within 3 business days. Apple then dispatched me through to Citizens One to make sure I wasn’t still being charged for the 12 Pro Max I shipped back. Citizens One said both the old and new loans are “on hold” but that if Apple doesn’t receive the returned phone I will be responsible to pay off the old loan on the 12 Pro Max along with the loan on the 13 Pro Max. Um, I don’t think so.
I did what I was supposed to do and shipped the phone from Fed Ex well ahead of the date Apple said to return it by. Not sure who needs to take over from here…FedEx or Apple but someone needs to find the package/phone.