They didn't say much, except they will note my record, and they know it's not my fault as I did everything I was supposed to do. Since yours and mine are in the same place, I'm guessing a whole container of packages was mis-sorted/mis-routed in the Tracy, CA facility. There's probably others wandering around Siebert, CO with us.
www.cfo.com
Sounds like they told you about the same thing they told me. I’m in agreement with you that hopefully we see movement soon and that our phones head back to Elk Grove, CA. And it wouldn’t surprise me if they’re together along with many others. My main fear remains that I will be responsible for continuing to pay on both phones, through Citizens One, if my phone doesn’t arrive by Oct 13th which Apple said was my “cut-off date” for return. Sigh.They didn't say much, except they will note my record, and they know it's not my fault as I did everything I was supposed to do. Since yours and mine are in the same place, I'm guessing a whole container of packages was mis-sorted/mis-routed in the Tracy, CA facility. There's probably others wandering around Siebert, CO with us.
Hoping tracking updates soon and we get back on track...and if we don't, that Apple takes care of us and forgives the old loans.
I would tend to agree that perhaps things were smoother on your end because your phone was paid off so there was no old loan to deal with. So glad to hear it all worked out for you. I understand there is a worker shortage but it still makes zero sense as to why our phones are in Colorado. In my case, it was only a one hour drive away from its last departure. But, as I’m sure you read, several of our phones ended up in Colorado. I’ve also never had a problem with my trade-ins in the past so this is a new experience for me!So I traded in an iPhone 11 64GB which I sent back on 9/28. Original delivery date was 10/1. It was "delayed" for some unknown issue but finally made it on 10/4. I did get my refund on 10/6. I just wonder since I had paid off the iPhone 11 that might play into why it all went fairly smoothly. But I have used the trade in process before and not had an issue in past years.
The big problem with FedEx is with a lack of employees.
FedEx Rerouting 600K Packages a Day Due to Worker Shortage - CFO
FedEx’s Ground network is rerouting more than 600,000 packages a day due to a shortage of workers. What Happened: The staffing problems at FedEx are occurring even as the company has increased the hourly pay for package handlers in its ground division by 16%. Workers in FedEx’s express division...
Now add to that trying to replace those employees with the addition of the vaccine mandate.... that has to be affecting employee numbers. Sadly it most likely will get worse.
This is so weird, I've had a number of things since the 13 released that I've bought come via FedEx or UPS, no issues, idk, maybe it's an issue based on location? Maybe? idk, so weird to see so many people with issues, seems due to the pandemic, you have to basically walk on egg shells when sending anything out via mail, I know it's been this way for years, as I've had issues with stuff not getting to me, usually from the USPS, never FedEx or UPS, but just seems like it's gotten worse, maybe not as many full time employees since the pandemic hit, but idk, just weird. Hope this stuff gets settled out, wish all Apple stores, and retailers(BestBuy, ATT, Verizon, etc..) would let you just bring the trade in to the store, seems ridiculous if they don't make it right, not your fault the shipping service lost a package.
look apple iPhones are worth big bucks especially in other countries and people that work for Fedex have a very good idea what's inside the box going to apple return address and on top of that they know that you clear the whole memory for the next customer, how thoughtful
. better off just selling it on Craigslist or local somehow. I think the local apple store will take the trade in now too! but don't use Fedex just my opinion!
That does not surprise me. Nor does stealing the phones to resell.
Yes, it is very nice of us to erase and clear the phones before sending them back. I wonder if the phone identifier numbers were some how recorded by Apple if they could block activation of the stollen phones. That would certainly put a crimp in the stealing.look apple iPhones are worth big bucks especially in other countries and people that work for Fedex have a very good idea what's inside the box going to apple return address and on top of that they know that you clear the whole memory for the next customer, how thoughtful
The problem is, for those of us in the upgrade program, we have to turn our phones in (Or so I thought before considering your post). I tried to turn mine in at my local Apple store but it would not let them close out my old loan. They felt it “safer” to mail my phone back, through the trade-in kit packaging, yet here we are with the phone in the wrong state and possibly lost.look apple iPhones are worth big bucks especially in other countries and people that work for Fedex have a very good idea what's inside the box going to apple return address and on top of that they know that you clear the whole memory for the next customer, how thoughtful
Follow-up. I shipped my package 2 weeks ago today. For the record, my shipping location was to someone or a company called AL-RMAT, 45 Logistics Dr. in Carlisle, PA. I called Fed-Ex again this morning and was told the package was still in Greenville, S.C. (where I live). She was hard to understand, but I think she said she had opened an investigation ticket and that someone would call me. Of course, since she was so difficult to understand, she might have told me to get lost and I would have not even known it. All I know is, I am getting more concerned by the minute. It's freaking me out!
My trade-in phone is in Sacramento, CA and is to be delivered to Elk Grove by the end of the day today. Or so tracking states but we will see. Hoping your phone, or anyone else’s phone which landed in Colorado instead of CA, has had their tracking updated.They didn't say much, except they will note my record, and they know it's not my fault as I did everything I was supposed to do. Since yours and mine are in the same place, I'm guessing a whole container of packages was mis-sorted/mis-routed in the Tracy, CA facility. There's probably others wandering around Siebert, CO with us.
Hoping tracking updates soon and we get back on track...and if we don't, that Apple takes care of us and forgives the old loans.
Mine updated this morning as well, so we were def traveling (and lost!) together. Mine updated to Delivered at some point today, and the Apple website says it will be inspected within 24 hours. Whew!
Congratulations! You had better luck than me after all! Mine went back to “No Delivery Date Available” and is sitting in the distribution center in Sacramento. Hopefully it moves by tomorrow. Sigh.
Any update on yours? I got the "all clear" from Apple last night that my phone has been inspected and accepted, and the old loan has been closed out.
