I've had nothing but problems w/ my MBP 2.6Ghz model and have finally sent the below letter of to the sjobs@apple.com email address for someone in the executive levels of customer service to look at. Originally sent to the wrong address early in May. Hoping for "any" type of customer service from them. Wish me luck on the journey... Letter attached... I've taken out my name, ph # and serial # for obvious reasons...
To Whom It May Concern:
Re: Macbook Pro Serial # XXXXXXXXXXX
My name is Mr "X" and I purchased a Macbook Pro in January 2008. It is serial # XXXXXXXXXXX. It was purchased from the Apple store online and it ran $2700 or so at the time of purchase. Initially it ran perfectly but mid 08 the keyboard and mouse trackpad became unresponsive and unuseable. I brought it to the Apple store in Newport Beach, CA and they replaced the logic board and top case at no charge. In november of 08 I noticed the same problems occuring again and brought the unit to your Apple Store in Costa Mesa, CA.
Along with the keyboard and mouse trackpad being unsponsive and in a frozen state, the display has white spots and see through spots on the screen. I spoke to the Genius specialist at the store and he said that yes, the topcase and logic board would need to be replaced once more and that the LCD screen would need to be replaced. I left the store figuring that it would be replaced.
I then received a call from that store stating that the memory I installed in mid 2008 caused damage to the logic board and they had to "forcibly" remove it from the board and that the logic board is no longer covered by the warranty. I explained to the technician that i've been in the computer industry for over 15 years and I know how to replace memory. She didn't care and told me it'd be $1250 for the repair. I asked if just the LCD could be replaced and i'd work on getting the other replaced on my own, and she said "no" once again. I went into the same store and spoke with someone in the genius bar. They explained the unit now had water damage and that they couldn't do anything about it. I gasped in amazement and said I have control over the unit 24/7 and I didn't spill anything on or in it and asked for a manager. Since it was around the holiday's, no manager was available to help out and I left with a damaged unit and no luck of repairs.
The unit is currently being used with an external keyboard due to the keyboard and mouse not working and the LCD screen with white spots. Looking online it appears as several of these units around the time of purchase suffered from top case failures and such.
I am wriiting to see if Apple is able to help from a corporate level to assist me on this unit. It was a great unit until 2 topcase failures and 2 logic board issues rendered it useless in my opinion. I love the unit and it is my 3rd macbook to date including a powerbook and macbook previous. I have spent well over $10,000 in the apple store alone and hope that something can be done. Whether it be to repair the unit, split the costs of repair with me 50/50, or anything. I have photos available of the LCD white spots listed below and not attached to this email.
I can be reached either at this email or phone at xxx-xxx-xxxx. I'd like to get this unit repaired and/or fixed soon versus selling it for parts.
LCD Pic 1: http://www.flickr.com/photos/davidamodt/3458898358/
LCD Pic 2: http://www.flickr.com/photos/davidamodt/3458898258/
LCD Pic 3: http://www.flickr.com/photos/davidamodt/3458898444/
To Whom It May Concern:
Re: Macbook Pro Serial # XXXXXXXXXXX
My name is Mr "X" and I purchased a Macbook Pro in January 2008. It is serial # XXXXXXXXXXX. It was purchased from the Apple store online and it ran $2700 or so at the time of purchase. Initially it ran perfectly but mid 08 the keyboard and mouse trackpad became unresponsive and unuseable. I brought it to the Apple store in Newport Beach, CA and they replaced the logic board and top case at no charge. In november of 08 I noticed the same problems occuring again and brought the unit to your Apple Store in Costa Mesa, CA.
Along with the keyboard and mouse trackpad being unsponsive and in a frozen state, the display has white spots and see through spots on the screen. I spoke to the Genius specialist at the store and he said that yes, the topcase and logic board would need to be replaced once more and that the LCD screen would need to be replaced. I left the store figuring that it would be replaced.
I then received a call from that store stating that the memory I installed in mid 2008 caused damage to the logic board and they had to "forcibly" remove it from the board and that the logic board is no longer covered by the warranty. I explained to the technician that i've been in the computer industry for over 15 years and I know how to replace memory. She didn't care and told me it'd be $1250 for the repair. I asked if just the LCD could be replaced and i'd work on getting the other replaced on my own, and she said "no" once again. I went into the same store and spoke with someone in the genius bar. They explained the unit now had water damage and that they couldn't do anything about it. I gasped in amazement and said I have control over the unit 24/7 and I didn't spill anything on or in it and asked for a manager. Since it was around the holiday's, no manager was available to help out and I left with a damaged unit and no luck of repairs.
The unit is currently being used with an external keyboard due to the keyboard and mouse not working and the LCD screen with white spots. Looking online it appears as several of these units around the time of purchase suffered from top case failures and such.
I am wriiting to see if Apple is able to help from a corporate level to assist me on this unit. It was a great unit until 2 topcase failures and 2 logic board issues rendered it useless in my opinion. I love the unit and it is my 3rd macbook to date including a powerbook and macbook previous. I have spent well over $10,000 in the apple store alone and hope that something can be done. Whether it be to repair the unit, split the costs of repair with me 50/50, or anything. I have photos available of the LCD white spots listed below and not attached to this email.
I can be reached either at this email or phone at xxx-xxx-xxxx. I'd like to get this unit repaired and/or fixed soon versus selling it for parts.
LCD Pic 1: http://www.flickr.com/photos/davidamodt/3458898358/
LCD Pic 2: http://www.flickr.com/photos/davidamodt/3458898258/
LCD Pic 3: http://www.flickr.com/photos/davidamodt/3458898444/
