In my experience, having had a mildly similar situation myself, though without alleged water damage or any fanfare, you should not expect much communication from sjobs@apple.com. (Genius Bar bent my case, some stuff happened, I got a new Mac, don't look at my experience as a guideline to what outcome you should expect.) Your email will be given to a customer support specialist, who will evaluate your situation, and call you, likely within 48 hours. They may have a local Apple store manager call you, if you bought your Mac at an Apple store. You will be able to have a nice talk, coherently explain your side of the story, hopefully your problems will all be resolved, and everybody is happy at the end of the day. Water damage may be a hurdle for you, but ultimately the people you deal with from Apple herein will be specifically trying to retain you as a customer and restore your faith in their company. Don't blame anybody for what's going on though. There's a lot of angst in your letter, and I understand that, but ultimately you don't need to point fingers. Sure, the Genius Bar failed you. They failed me too. But they're only human, people make mistakes, and its not always their fault.
Do not expect positive results automatically, especially with water damage. Its hard to argue with those little white-to-red stickers.
wow dude. taking this a little too far maybe? what are you going to do, show up at his house? let it go.
No, it's just a way of beating one's chest on an internet forum.
Wait, so was the first email spoofed too? Or was it only the second email?
ok... so i got another email back from some 12 yr old who spoofed that latest email and said "You shouldn't trust email as a secure way of contacting people. After all, I'm not Steve Jobs. And the person who originally responded to you about your broken MBP probably isn't either. It's still fun pretending to be Steve though. You feel god-like. I hope you don't take this email too seriously. It was just a joke."....
To that person... F*** off... It was a lame joke, a stupid joke, and I knew who you were, I'd make sure you never type again... point blank... end of story...
Thats a lame attempt to spoof a publicly traded email address. If I knew who to forward it to for legal matters, I would...
I'll wait to hear from the "official" Apple response vs some 12 yr old's attempt on spoofing an email.
I'm also giving Apple Customer Relations a call as well. Granted I fell for it and posted "way" too early on this and I fell for this losers attempt of humor.
Mods... if there's a way to get this person's contact info, please PM me. Thanks
just bumping my old thread w/ an update...
landed up speaking with a cust service person for an hour yesterday and then to a very rude product support person and it seemed hopeless and the product tech talked down to me and to briefly find a third party to fix it since apple won't. Towards the end of the day, I called back and asked to speak w/ a customer relations person. 30 min wait but finally talked with someone who said "Tell me your version of the story" and I did. He listened and went away for a few mins, came back and said it'd be fixed all 100% by apple at no charge to me. He did say that the liquid damage isn't covered "normally" under the warranty but due to the circumstances and 2nd logic board/etc replacement that they'd help out..;
Thanks to all those who recommended the apple customer relations team. With exception to the product support tech who talked down to me, it was a long but positive result..
My apologies in the thread as well to wanting to punk out the guy/girl/kid who spoofed the sjobs@apple.com email to me. It's the internet, there's a joker out there everywhere.
Thanks all