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didn't know the moron was spoofing me until after the fact. said he was kidding w/ the spoofed email and was "joking". idiot...
 
In my experience, having had a mildly similar situation myself, though without alleged water damage or any fanfare, you should not expect much communication from sjobs@apple.com. (Genius Bar bent my case, some stuff happened, I got a new Mac, don't look at my experience as a guideline to what outcome you should expect.) Your email will be given to a customer support specialist, who will evaluate your situation, and call you, likely within 48 hours. They may have a local Apple store manager call you, if you bought your Mac at an Apple store. You will be able to have a nice talk, coherently explain your side of the story, hopefully your problems will all be resolved, and everybody is happy at the end of the day. Water damage may be a hurdle for you, but ultimately the people you deal with from Apple herein will be specifically trying to retain you as a customer and restore your faith in their company. Don't blame anybody for what's going on though. There's a lot of angst in your letter, and I understand that, but ultimately you don't need to point fingers. Sure, the Genius Bar failed you. They failed me too. But they're only human, people make mistakes, and its not always their fault.

Do not expect positive results automatically, especially with water damage. Its hard to argue with those little white-to-red stickers.
 
thanks for the kind words. appreciated

In my experience, having had a mildly similar situation myself, though without alleged water damage or any fanfare, you should not expect much communication from sjobs@apple.com. (Genius Bar bent my case, some stuff happened, I got a new Mac, don't look at my experience as a guideline to what outcome you should expect.) Your email will be given to a customer support specialist, who will evaluate your situation, and call you, likely within 48 hours. They may have a local Apple store manager call you, if you bought your Mac at an Apple store. You will be able to have a nice talk, coherently explain your side of the story, hopefully your problems will all be resolved, and everybody is happy at the end of the day. Water damage may be a hurdle for you, but ultimately the people you deal with from Apple herein will be specifically trying to retain you as a customer and restore your faith in their company. Don't blame anybody for what's going on though. There's a lot of angst in your letter, and I understand that, but ultimately you don't need to point fingers. Sure, the Genius Bar failed you. They failed me too. But they're only human, people make mistakes, and its not always their fault.

Do not expect positive results automatically, especially with water damage. Its hard to argue with those little white-to-red stickers.
 
This entire thread = fail. And that screen definitely has user damage. LCD screens don't fail in that manner.
 
ok... so i got another email back from some 12 yr old who spoofed that latest email and said "You shouldn't trust email as a secure way of contacting people. After all, I'm not Steve Jobs. And the person who originally responded to you about your broken MBP probably isn't either. It's still fun pretending to be Steve though. You feel god-like. I hope you don't take this email too seriously. It was just a joke."....

To that person... F*** off... It was a lame joke, a stupid joke, and I knew who you were, I'd make sure you never type again... point blank... end of story...

Thats a lame attempt to spoof a publicly traded email address. If I knew who to forward it to for legal matters, I would...

I'll wait to hear from the "official" Apple response vs some 12 yr old's attempt on spoofing an email.

I'm also giving Apple Customer Relations a call as well. Granted I fell for it and posted "way" too early on this and I fell for this losers attempt of humor.

Mods... if there's a way to get this person's contact info, please PM me. Thanks

Sounds like a 15 y.o. threatening a 12 y.o. on the playground lol
 
As a former professional Mac tech, that does not look like water damage. The spots align with points on the back case, which points to case pressure.

This sometimes can be caused by the user squishing the laptop between books and such, or putting it in a backpack without proper padding. However, I have seen laptops, my own personal laptops included, have this damage develop on their own (I had one that came with that sort of damage and I had a heck of a time getting Apple to fix it.)

They'll likely insist that is was your fault, either with water damage or pressure damage, but that doesn't mean it is, and the depot people who inspect the machines generally don't have a clue what they are doing.
 
I just followed this whole thread. . .

I really hope you get the issue resolved. Damage like that(if water or pressure)in my opinion would call for a replacement(screen or perhaps the whole unit itself). And not an actual repair.
 
update... its getting fixed. yeah!

just bumping my old thread w/ an update...

landed up speaking with a cust service person for an hour yesterday and then to a very rude product support person and it seemed hopeless and the product tech talked down to me and to briefly find a third party to fix it since apple won't. Towards the end of the day, I called back and asked to speak w/ a customer relations person. 30 min wait but finally talked with someone who said "Tell me your version of the story" and I did. He listened and went away for a few mins, came back and said it'd be fixed all 100% by apple at no charge to me. He did say that the liquid damage isn't covered "normally" under the warranty but due to the circumstances and 2nd logic board/etc replacement that they'd help out..;

Thanks to all those who recommended the apple customer relations team. With exception to the product support tech who talked down to me, it was a long but positive result..

My apologies in the thread as well to wanting to punk out the guy/girl/kid who spoofed the sjobs@apple.com email to me. It's the internet, there's a joker out there everywhere.

Thanks all
 
just bumping my old thread w/ an update...

landed up speaking with a cust service person for an hour yesterday and then to a very rude product support person and it seemed hopeless and the product tech talked down to me and to briefly find a third party to fix it since apple won't. Towards the end of the day, I called back and asked to speak w/ a customer relations person. 30 min wait but finally talked with someone who said "Tell me your version of the story" and I did. He listened and went away for a few mins, came back and said it'd be fixed all 100% by apple at no charge to me. He did say that the liquid damage isn't covered "normally" under the warranty but due to the circumstances and 2nd logic board/etc replacement that they'd help out..;

Thanks to all those who recommended the apple customer relations team. With exception to the product support tech who talked down to me, it was a long but positive result..

My apologies in the thread as well to wanting to punk out the guy/girl/kid who spoofed the sjobs@apple.com email to me. It's the internet, there's a joker out there everywhere.

Thanks all

Wow. Very glad to hear everything worked out for you. ;)
 
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And it's playing just for you OP.
 
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