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I've had it w/ my Macbook Pro. Letter to SJobs
- Thread starter pamon
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In my experience, having had a mildly similar situation myself, though without alleged water damage or any fanfare, you should not expect much communication from sjobs@apple.com. (Genius Bar bent my case, some stuff happened, I got a new Mac, don't look at my experience as a guideline to what outcome you should expect.) Your email will be given to a customer support specialist, who will evaluate your situation, and call you, likely within 48 hours. They may have a local Apple store manager call you, if you bought your Mac at an Apple store. You will be able to have a nice talk, coherently explain your side of the story, hopefully your problems will all be resolved, and everybody is happy at the end of the day. Water damage may be a hurdle for you, but ultimately the people you deal with from Apple herein will be specifically trying to retain you as a customer and restore your faith in their company. Don't blame anybody for what's going on though. There's a lot of angst in your letter, and I understand that, but ultimately you don't need to point fingers. Sure, the Genius Bar failed you. They failed me too. But they're only human, people make mistakes, and its not always their fault.
Do not expect positive results automatically, especially with water damage. Its hard to argue with those little white-to-red stickers.
Do not expect positive results automatically, especially with water damage. Its hard to argue with those little white-to-red stickers.
ha i suppose.
and ya please close this thread it was useless from the very start.
As a former professional Mac tech, that does not look like water damage. The spots align with points on the back case, which points to case pressure.
This sometimes can be caused by the user squishing the laptop between books and such, or putting it in a backpack without proper padding. However, I have seen laptops, my own personal laptops included, have this damage develop on their own (I had one that came with that sort of damage and I had a heck of a time getting Apple to fix it.)
They'll likely insist that is was your fault, either with water damage or pressure damage, but that doesn't mean it is, and the depot people who inspect the machines generally don't have a clue what they are doing.
This sometimes can be caused by the user squishing the laptop between books and such, or putting it in a backpack without proper padding. However, I have seen laptops, my own personal laptops included, have this damage develop on their own (I had one that came with that sort of damage and I had a heck of a time getting Apple to fix it.)
They'll likely insist that is was your fault, either with water damage or pressure damage, but that doesn't mean it is, and the depot people who inspect the machines generally don't have a clue what they are doing.
I just followed this whole thread. . .
I really hope you get the issue resolved. Damage like that(if water or pressure)in my opinion would call for a replacement(screen or perhaps the whole unit itself). And not an actual repair.
I really hope you get the issue resolved. Damage like that(if water or pressure)in my opinion would call for a replacement(screen or perhaps the whole unit itself). And not an actual repair.
update... its getting fixed. yeah!
just bumping my old thread w/ an update...
landed up speaking with a cust service person for an hour yesterday and then to a very rude product support person and it seemed hopeless and the product tech talked down to me and to briefly find a third party to fix it since apple won't. Towards the end of the day, I called back and asked to speak w/ a customer relations person. 30 min wait but finally talked with someone who said "Tell me your version of the story" and I did. He listened and went away for a few mins, came back and said it'd be fixed all 100% by apple at no charge to me. He did say that the liquid damage isn't covered "normally" under the warranty but due to the circumstances and 2nd logic board/etc replacement that they'd help out..;
Thanks to all those who recommended the apple customer relations team. With exception to the product support tech who talked down to me, it was a long but positive result..
My apologies in the thread as well to wanting to punk out the guy/girl/kid who spoofed the sjobs@apple.com email to me. It's the internet, there's a joker out there everywhere.
Thanks all
just bumping my old thread w/ an update...
landed up speaking with a cust service person for an hour yesterday and then to a very rude product support person and it seemed hopeless and the product tech talked down to me and to briefly find a third party to fix it since apple won't. Towards the end of the day, I called back and asked to speak w/ a customer relations person. 30 min wait but finally talked with someone who said "Tell me your version of the story" and I did. He listened and went away for a few mins, came back and said it'd be fixed all 100% by apple at no charge to me. He did say that the liquid damage isn't covered "normally" under the warranty but due to the circumstances and 2nd logic board/etc replacement that they'd help out..;
Thanks to all those who recommended the apple customer relations team. With exception to the product support tech who talked down to me, it was a long but positive result..
My apologies in the thread as well to wanting to punk out the guy/girl/kid who spoofed the sjobs@apple.com email to me. It's the internet, there's a joker out there everywhere.
Thanks all
