Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
I've had it w/ my Macbook Pro. Letter to SJobs
- Thread starter pamon
- Start date
- Sort by reaction score
Replace all allusions to computers with "medicine" and "healthcare" and that's about right!
Probably because a lot of people are alive, a lot of people get sick, and the limited surgical/clinic staff has to make concessions to admit everyone with medical problems.
Now replace my medical words with computer words and you'll have my rebuttal.
Call applecare and ask for a product specialist. I find customer relations to be useless, but the specialists always did something for me.
Wow, how are they silly, stupid or incompetent? Apple's Customer Relations team is the first port of call if you have problems with warranty - if you have a problem, why take it straight to Steve who may ignore it (or his team) when you can go actually talk to somebody who can probably sort the situation out there and then? CR can override stores, geniuses and everybody else - that magical "repair exception" is the ticket you need.
I've spoken to CR several times. Most recently, they replaced a 23" ACD that was three years out of warranty, and I didn't have to go near Steve's email. It also means you don't have to try argue points with mangers/geniuses at the store who will stick to policy (ie: water damage), which is just a waste of your time.
got my email response from Steve?
well.... got my response today and from a guy named steve, don't know if it's steve jobs or not... see below... i'm gonna sell it for parts i guess.... i'm done w/ it...
from
Steve Jobs <sjobs@apple.com>to
date
Wed, May 27, 2009 at 3:02 PMsubject
Re: Macbook Pro
hide details 3:02 PM (36 minutes ago)
Reply
That looks like some really bad damage. However, we will not be fixing
that water damage, regardless of your gasps of amazement and whatnot.
Steve.
well.... got my response today and from a guy named steve, don't know if it's steve jobs or not... see below... i'm gonna sell it for parts i guess.... i'm done w/ it...
from
date
hide details 3:02 PM (36 minutes ago)
That looks like some really bad damage. However, we will not be fixing
that water damage, regardless of your gasps of amazement and whatnot.
Steve.
lol.
I read the OP and the rest of the thread, but I didn't catch something.
Did you extend your applecare? Just wondering.
I read the OP and the rest of the thread, but I didn't catch something.
Did you extend your applecare? Just wondering.
well.... got my response today and from a guy named steve, don't know if it's steve jobs or not... see below... i'm gonna sell it for parts i guess.... i'm done w/ it...
fromSteve Jobs <sjobs@apple.com>to
dateWed, May 27, 2009 at 3:02 PMsubjectRe: Macbook Pro
hide details 3:02 PM (36 minutes ago)
Reply
That looks like some really bad damage. However, we will not be fixing
that water damage, regardless of your gasps of amazement and whatnot.
Steve.
That's rough...
Digg?well.... got my response today and from a guy named steve, don't know if it's steve jobs or not... see below... i'm gonna sell it for parts i guess.... i'm done w/ it...
fromSteve Jobs <sjobs@apple.com>to
dateWed, May 27, 2009 at 3:02 PMsubjectRe: Macbook Pro
hide details 3:02 PM (36 minutes ago)
Reply
That looks like some really bad damage. However, we will not be fixing
that water damage, regardless of your gasps of amazement and whatnot.
Steve.
well.... got my response today and from a guy named steve, don't know if it's steve jobs or not... see below... i'm gonna sell it for parts i guess.... i'm done w/ it...
fromSteve Jobs <sjobs@apple.com>to
dateWed, May 27, 2009 at 3:02 PMsubjectRe: Macbook Pro
hide details 3:02 PM (36 minutes ago)
Reply
That looks like some really bad damage. However, we will not be fixing
that water damage, regardless of your gasps of amazement and whatnot.
Steve.
that's harsh
WTF? That sounds like a drunken twitter, rather than a proper answer.
Can Customer Service get this clown fired?
Woah, that response is epic. It sounds like some guy trying to mimic Steve Jobs's attitude, but I really don't think even he would treat a customer that badly... he's into making money, after all.
I have broken things before. If I broke something really expensive, and am scared I am either
a) out a lot of money
b) in some serious trouble
I would LIE MY ASS OFF. I admit it. Most people would too. If you deny it so bad even you believe it, then it's true. If you lie hard enough to yourself, then you really didn't drop an $8000 microphone.
I've opened laptops that smelled clearly like cream soda whose owners have convinced themselves they never spilled something on it.
If that was Steve Jobs' real response, I would be fine with it, but I highly doubt it was the response.
Why Apple hasn't taken a hint from IBM and begun to make laptops I can spill my morning coffee into while I work without consequence is beyond me. I guess for the same reason they make white macbooks with large frame magnets that slam themselves closed.
ok... to the dumbass who emailed me
ok... so i got another email back from some 12 yr old who spoofed that latest email and said "You shouldn't trust email as a secure way of contacting people. After all, I'm not Steve Jobs. And the person who originally responded to you about your broken MBP probably isn't either. It's still fun pretending to be Steve though. You feel god-like. I hope you don't take this email too seriously. It was just a joke."....
To that person... F*** off... It was a lame joke, a stupid joke, and I knew who you were, I'd make sure you never type again... point blank... end of story...
Thats a lame attempt to spoof a publicly traded email address. If I knew who to forward it to for legal matters, I would...
I'll wait to hear from the "official" Apple response vs some 12 yr old's attempt on spoofing an email.
I'm also giving Apple Customer Relations a call as well. Granted I fell for it and posted "way" too early on this and I fell for this losers attempt of humor.
Mods... if there's a way to get this person's contact info, please PM me. Thanks
ok... so i got another email back from some 12 yr old who spoofed that latest email and said "You shouldn't trust email as a secure way of contacting people. After all, I'm not Steve Jobs. And the person who originally responded to you about your broken MBP probably isn't either. It's still fun pretending to be Steve though. You feel god-like. I hope you don't take this email too seriously. It was just a joke."....
To that person... F*** off... It was a lame joke, a stupid joke, and I knew who you were, I'd make sure you never type again... point blank... end of story...
Thats a lame attempt to spoof a publicly traded email address. If I knew who to forward it to for legal matters, I would...
I'll wait to hear from the "official" Apple response vs some 12 yr old's attempt on spoofing an email.
I'm also giving Apple Customer Relations a call as well. Granted I fell for it and posted "way" too early on this and I fell for this losers attempt of humor.
Mods... if there's a way to get this person's contact info, please PM me. Thanks
wow dude. taking this a little too far maybe? what are you going to do, show up at his house? let it go.
LOL, how do you know this person was 12?
Also how are the mods going to get the contact info off a spoofed e-mail on your email account?
Also, I could be wrong, but I think threatening physical harm to somebody has more legal ramifications than spoofing an e-mail.
It is the internet, chill.
BTW, I am less likely to believe your story, but I still wish you luck in your venter to get this taken care of.
-Zeek
How could MacRumors moderators know the contact info of some guy who sent you an email? They aren't in charge of the internet.
why did you even post that if you knew it was fake.
you can easily tell by the headers of the letter and if its not directly from apple.coms servers then you have further proof.
you can easily tell by the headers of the letter and if its not directly from apple.coms servers then you have further proof.