I tried the JailBreaking and frankly was nervous about having to "re-break" and honestly want to have legit software that is supported on my new iTouch. When I first heard of the new Upgrade, I was ok with it and bought it. When it was announced it would be added to iTouches from the factory, yet early adopters woudl pay for it, that wasn't right. So, I emailed customer service the following: I purchased the January Update just to find that these features will be added to current and future sales of iPod Touches at no additional cost or required download. As a new iPod owner coming from using other brands, I was excited about the exceptional experience I was going to have after spending $399 on this device and enjoying the iTunes offerings... I am disappointed that this is my first experience with Apple and while $20 isn't alot of money, it communicates the wrong idea to your customers.... Would you consider refunding my charge as a goodwill gesture to a new Apple iPod touch owner? I received a response in 24 hours and a refund was initiated to my PayPal account....and i get to keep the update. Way to go, Apple! One satisfied customer!