January Updated...Refunded for asking!

Discussion in 'iPod touch' started by PKGuy323, Jan 25, 2008.

  1. PKGuy323 macrumors newbie

    Joined:
    Jan 25, 2008
    #1
    I tried the JailBreaking and frankly was nervous about having to "re-break" and honestly want to have legit software that is supported on my new iTouch.

    When I first heard of the new Upgrade, I was ok with it and bought it. When it was announced it would be added to iTouches from the factory, yet early adopters woudl pay for it, that wasn't right.

    So, I emailed customer service the following:

    I purchased the January Update just to find that these features will be added to current and future sales of iPod Touches at no additional cost or required download. As a new iPod owner coming from using other brands, I was excited about the exceptional experience I was going to have after spending $399 on this device and enjoying the iTunes offerings...

    I am disappointed that this is my first experience with Apple and while $20 isn't alot of money, it communicates the wrong idea to your customers....

    Would you consider refunding my charge as a goodwill gesture to a new Apple iPod touch owner?


    I received a response in 24 hours and a refund was initiated to my PayPal account....and i get to keep the update.

    Way to go, Apple! One satisfied customer!
     
  2. Pippen Man macrumors regular

    Joined:
    Jan 15, 2008
    #2
    I was, too, totally blessed by the Apple Support Team. I downloaded the update the moment it was available, and, shocking shocking, it didn't work. Tried a few times, no luck. So I called up Apple, got on the phone with a very polite service member. I told him my story, he apologized and sad that everything is mad chaos here and that he'll gladly refund my $20.

    About two days later, lo and behold! I plugged my iPod in, and it said "Downloading January Software Update for iPod touch"! So, I also got the App Pack for free. :D:apple:
     
  3. Resist macrumors 68030

    Joined:
    Jan 15, 2008
    #3
    I emailed them and got nothing, not even a reply. What email address did you use to contact them?
     
  4. Bowlerguy10 macrumors 6502

    Joined:
    Sep 23, 2007
    Location:
    At my computer
    #4
    I emailed them and got an as per an agreement we cannot refund you the money......
     
  5. Rhosfelt macrumors 65816

    Rhosfelt

    Joined:
    Aug 15, 2007
    Location:
    I don't want to be raped :(
    #5
    I accidently bought it twice (no idea how, they should have something to protect from that) so I emailed them, and got my refund no problem idk I think $20 was okay, as long as if they add other things it will not be another $20..
     
  6. Resist macrumors 68030

    Joined:
    Jan 15, 2008
  7. PMB macrumors 65816

    PMB

    Joined:
    Nov 7, 2007
    Location:
    New York
    #7
    what e-mail did you send it to, i have other problems, and i CANT find even one e-mail for apple...
     
  8. rausda27 macrumors newbie

    Joined:
    Jan 27, 2008
    #8
    I sent an email very similiar to yours to Apple support. I received an email today saying they are refunding $19.99. Thanks for the great idea!!!
     
  9. PMB macrumors 65816

    PMB

    Joined:
    Nov 7, 2007
    Location:
    New York
    #9
    WHAT EMAIL DID YOU USE!!!!

    i need my $20 back:(
     
  10. rausda27 macrumors newbie

    Joined:
    Jan 27, 2008
    #10
  11. PMB macrumors 65816

    PMB

    Joined:
    Nov 7, 2007
    Location:
    New York
  12. cyberfreakct38 macrumors newbie

    Joined:
    Jan 25, 2008
    #12
    well why not just make the update free? That still puzzles me why apple won't just make it free
     
  13. ndheah macrumors regular

    Joined:
    Sep 10, 2007
    Location:
    Green Bay, WI
    #13
    Email sent, I'll post my findings when I get an update.
     
  14. Resist macrumors 68030

    Joined:
    Jan 15, 2008
    #14
    I can't believe it, after emailing Apple several times asking for my $20 back and them telling me no each time, I got a refund today! In Apple's last email to me they said they were happy to refund me the $20. It pays to complain! Way to go Apple.
     
  15. mrweirdo macrumors 6502

    Joined:
    Nov 21, 2005
    #15
    I emailed them yesterday as well and I to was able to get my money back :)
    I think the trick is to be nice about it but them know your disappointed about having to pay for the update.
     
  16. BassistKing1 macrumors member

    Joined:
    Jan 3, 2008
    #16
    i jailbroke my ipod touch and used the installer to install the apps for free :p and no i didnt need to go through apple email support or phone them or even use itunes! :D
     
  17. davidjearly macrumors 68020

    davidjearly

    Joined:
    Sep 21, 2006
    Location:
    Glasgow, Scotland
    #17
    In most cases, if you tell them you bought you're iPod touch after Jan 15th, they will refund the application pack no problem.
     
  18. one1 macrumors 65816

    Joined:
    Jun 17, 2007
    Location:
    Chattanooga, TN
    #18
    Apple E-mail support is just like Apple stores. It very much depends on where you go as to what you get in return for your efforts. While I'd like to see uniformity across the board, as long as I know where to go to get help I am good to go. I have an email and a phone number directly into apple corporate that I use for a Corporate Executive Relations representative when I have trouble and things get done overnight. I'm always polite, with a reasonable complaint. Within 2 days whatever it is, is fixed. Hardware or otherwise.
     
  19. coledog macrumors 6502a

    coledog

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    Nov 14, 2006
    Location:
    Adirondacks
  20. cheekybobcat macrumors 6502a

    cheekybobcat

    Joined:
    Dec 26, 2007
    Location:
    U-S of A
    #20
    I tried to get my money back but they told me that there was an agreement that when I downloaded the apps, I agreed to not be able to get that money back.

    What a joke..
     
  21. starprincess8 macrumors newbie

    starprincess8

    Joined:
    Dec 26, 2007
    Location:
    So Cal
    #21
    I just sent an email, so lets see what happens!
     
  22. calvin2006 macrumors regular

    Joined:
    May 15, 2006
    Location:
    Phoenix, AZ
    #22
    I didn't get my money back, but I got 3 video credits and 5 song credits from Apple. That's about half-off the update.
     
  23. nhamze macrumors member

    Joined:
    Jul 8, 2005
    Location:
    Hartford, SD
    #23
    I just got my reply they gave me a 5 song credit. It is better than nothing I guess.
     
  24. chall5 macrumors regular

    Joined:
    Sep 19, 2007
    Location:
    UK
    #24
  25. Joshh1 macrumors regular

    Joshh1

    Joined:
    Nov 14, 2007
    Location:
    Northern Michigan.
    #25
    Same here.


    To be honest, I don't even care about the $20.. I'd just like a response.
     

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