I kinda wonder how many people here have actually "experienced" the new retail since Angela took over. When the Macbook redesign came out, Best Buy had their first units in store before Apple Store. Apple Store said "you can order it online" ... When the MacBook Pro TB came out, Best Buy had their first units in-store before the Apple Store. I was able to buy Beats X at Best Buy before I could get them at Apple Store.
The combination of supply chain and store experience drive me insane. The stores used to be so good at getting stock so quick, and now it feels like they're the last to get them. The stores used to be so good at everyone does everything, activate phones, process returns, ring you up... now they've gone to this model where if you walk in and just want to buy an iPhone outright (a simple scan barcode and swipe credit card just like buying a cable) you have to wait for someone special. I bought last month as a replacement, and they made me wait for an iPhone "specialist" for 30 mins meanwhile there were 10+ employees with payment terminals just standing around doing absolutely nothing.
Sorry for my rant, but I'm no longer a fan of Apple Retail stores.