just bought a Refurbished 2017 1 hour before the Apple news..

Discussion in 'MacBook Pro' started by livewhereveryouwant, Jun 22, 2018.

  1. livewhereveryouwant macrumors newbie

    Joined:
    Jun 16, 2018
    #1
    Should I be concern? should I return the macbook pro?

    I just bought the
    Refurbished 15" macbook pro 1 hour before the news......
     
  2. TiggrToo macrumors demi-goddess

    TiggrToo

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    Out there...way out there
    #2
    Which news in particular?
     
  3. tpivette89 macrumors regular

    tpivette89

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    Newark, DE
    #3
    Apple is warranting the keyboards on any new MBP and MacBooks produced with the butterfly keyboard for 4 years after the purchase date. Any repairs needed come free of charge. Don't know if this applies to refurb units, however.
     
  4. BasicGreatGuy Contributor

    BasicGreatGuy

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    #4
    No need to be concerned. If the keyboard starts giving you problems as posted by MacRumors, Apple will fix it free of charge for the next 4 years.
     
  5. TiggrToo, Jun 22, 2018
    Last edited: Jun 24, 2018

    TiggrToo macrumors demi-goddess

    TiggrToo

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    #5
    And...? We've collectively known for months and months now that there are issues with the new keyboards. Why would this news worry you now? Surely it's good news, right?

    A refurb still has the same warranty as a new device.
     
  6. Sterkenburg macrumors 6502

    Joined:
    Oct 27, 2016
    #6
    If anything, it means you might save the money you would otherwise have spent on Apple Care, which would be good news in my book :)

    Yes, it will apply to refurbs, the policy is quite clear: 4 years from the first retail sale of the unit, and refurb devices are sold with the same warranty as brand new units.
     
  7. tpivette89 macrumors regular

    tpivette89

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    Newark, DE
    #7
    Don't know why you quoted me... I was not concerned, the OP was.

    In your first post, you made it seem as though you hadn't heard the latest news that Apple has finally admitted there is a problem.

    I didn't know Apple treated refurbs as though they were a brand new device. I've never bought anything Apple refurbished or cared to look into it's warranty.
     
  8. tubeexperience macrumors 68040

    Joined:
    Feb 17, 2016
    #8
    Wrong!

    It's 4 years after the retail sale of the first unit
     
  9. tpivette89 macrumors regular

    tpivette89

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    Newark, DE
    #9
    Isn't that the same as the purchase date? I clearly stated that I didn't know how this applied to refurbished units.

    Apparently there is some conflicting info about refurb devices and warranty claims.
     
  10. tubeexperience macrumors 68040

    Joined:
    Feb 17, 2016
    #10
    No. It means 4 years from the very first day Apple sold that model.
     
  11. JPack macrumors 68040

    JPack

    Joined:
    Mar 27, 2017
    #11
    Refurbished units carry the same warranty as new units.

    The repair program has the same limitations, which is based on the date of the retail sale of that model in your area.
     
  12. blackberrycubed macrumors 6502a

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    Feb 26, 2013
    #12
    when was that for the 2017 mbp 13 and 15 ?
     
  13. tubeexperience macrumors 68040

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    Feb 17, 2016
    #13
    June 5, 2017

    So, the repair extension program ends 4 years after that
     
  14. chabig macrumors 601

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    Sep 6, 2002
    #14
    I can see how you might read it that way, but I don't think that's what they mean...it would make no sense. Each individual computer ought to have the same four year warranty.
     
  15. tubeexperience macrumors 68040

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    Feb 17, 2016
    #15
    It's not warranty. It's a repair extension program covering only the keyboard issue.
     
  16. chabig macrumors 601

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    Sep 6, 2002
  17. Painter2002, Jun 22, 2018
    Last edited: Jun 22, 2018

    Painter2002 macrumors 6502a

    Painter2002

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    May 9, 2017
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    Austin, TX
    #17
    You are correct in this. "No other MacBook or MacBook Pro models are included in the program, but it does cover eligible MacBook and MacBook Pro models for four years after the first retail sale of the unit." This simply means that any MacBook covered under the repair program will be covered for 4 years from when you bought the computer from Apple. It will not cover repairs for units that were resold privately at a later date. Apple usually always does their warranties or repair programs for x amount of time from the original purchase date of your specific device.

    Edit: To make sure its understood, Apple specifies 4 years after the "...first retail sale of the unit." Unit specifies a unique device. If it were to specify 4 years from the first sale of the model in your region, it would be worded "...first retail sale of that model".
     
  18. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #18
    This is an interesting question regarding refurbs and the new Apple keyboard replacement policy.

    I realize the policy says the keyboard will be replaced free up to a date that is 4 years from the "first retail sale".

    But how is Apple going to ascertain the "first retail sale" on refurbished units, unless they maintain a database somewhere of ALL MacBook Pros that contains that date. And I'm wondering how they could possibly maintain that, considering that many units are sold by 3rd-party resellers (who might maintain such information, but don't report it to Apple)?

    I'm going to -guess- that for Apple-refurbished units the "retail sale date" will have to be "moved up" to the date of the -refurbished unit's sale-, since it may be difficult or impossible to ascertain just when that was, otherwise.
     
  19. shyam09, Jun 23, 2018
    Last edited: Jun 23, 2018

    shyam09 macrumors 68020

    shyam09

    Joined:
    Oct 31, 2010
    #19
    I hear news, and immediately thought of a special event keynote in July. sadness ...
    --- Post Merged, Jun 23, 2018 ---
    I would assume the same.

    I know you can send Apple proof of your date of purchase, but I don't know how far that extends. I assume used device purchases for ebay don't count, and you might get lucky if you purchase a refurb from an official Apple reseller?
     
  20. posguy99 macrumors 6502a

    Joined:
    Nov 3, 2004
    #20
    First, Apple assigns unique serial numbers to refurb units. They are also the only company that sells refurbs. Thus, they certainly know when they were sold.

    Any third-party that sells "refurbished" Mac does not count. Anything you buy from *them* carries its original sales date from Apple or an authorized retailer. It is not an Apple-refurbished unit and does not carry a new serial number identifying it as a refurb.

    Simple, really.
     
  21. csurfr macrumors 68000

    Joined:
    Dec 7, 2016
    Location:
    Seattle, WA
    #21

    Apple does maintain a database of sold units. When a machine is refurbished, it is given a new serial number, and thus, a new sales date. So (not that you mentioned this), but the repair program would extend to 4 years from your date of purchase from Apple.
     
  22. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #22
    csurfr wrote:
    "When a machine is refurbished, it is given a new serial number, and thus, a new sales date. So (not that you mentioned this), but the repair program would extend to 4 years from your date of purchase from Apple."

    That's what I was suggesting in my post #18 above.
     
  23. burgman macrumors 68000

    burgman

    Joined:
    Sep 24, 2013
    #23
    In other words nobody knows but have opinions on everything, and large caps make it more true ;). To the OP please call Apple, since they are the final word, and ask, then post what they say.
     
  24. thadoggfather macrumors G3

    thadoggfather

    Joined:
    Oct 1, 2007
    #24
    yikes 4 years? so essentially only gives me one more year of support on my 2016

    oh well...
    better than nothing, but another 12 months is just barely enough imo

    even sweeter for people without AC tho
     
  25. swerve147, Jun 24, 2018
    Last edited: Jun 24, 2018

    swerve147 macrumors 6502a

    Joined:
    Jan 12, 2013
    #25
    "First retail sale of the unit" sounds like the first retail sale of your particular unit. Meaning that your particular unit may have been resold to you and warranty transferred to you some time after it was first bought, but this program would cover you for 4 years starting from when the unit was first sold at retail, not when your particular unit was resold to you.

    But yes, good advice. Call Apple to confirm.
     

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