Send them a mail with this link starting at 3:15.
http://www.youtube.com/watch?v=UCVoepxFF2M
However, I don't know if Tim shares the same ideology ..
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Just Bought my Last Mac
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Send them a mail with this link starting at 3:15.
http://www.youtube.com/watch?v=UCVoepxFF2M
However, I don't know if Tim shares the same ideology ..
Stop for a second and think about the alternate route (pc problems headaches, loads of indians for customer support). Do you really want to go there? Windows... OS X....... emo or no emo. Choose wisely. I know sometimes Apple pisses me off but I know they kick the competitions ass in terms of nice to use no headaches (using the machine).
Just call up customer support or download lion from a pirate site. Who cares about being illegal when you know you already paid for it. If anyone asks just show them your receipt that dates after lion was released.
I really feel for you guys-I purchased my 2011 27 i5 iMac last month-& upgraded to lion with no problems at all-I followed the links put in my serial number & boom!! upgraded-then i went on to upgrade my mbp & another iMac from my account-very happy customer.
I have had occasion to take kit into Apple stores about three times over the last ten years and have received 100% exemplary service from Apple, the best service I have ever received form anywhere. I have even requested to see the store manager to congratulate him and his staff on the fantastic service, politeness and quality I received.
Sounds to me you should have simply have followed up you initial contact and asked what was going on.
Sounds to me you should have simply have followed up you initial contact and asked what was going on.
The OP will have much better luck with support on his PC purchase. Dell customer service is top notch!
Yeah. Say hi to Mujibur in Bangalore for me, OP. Enjoy the 70 minutes of Living Strings' finger-snappin' "Feeling Young" mix while on hold, and ponder the Zen of the troubleshooting script you'll be read which will have no bearing whatsoever on your issue.
Seriously. Call Applecare. Or make an appointment at the Genius Bar. If the first person you talk to doesn't solve your issue within five minutes, ask for a superior. But you won't need to-- this forum is stuffed with people who've had much tougher issues resolved in a heartbeat, which is why your story is gaining so little sympathy here.
Oh boo freaking hoo. Have fun messing around with a Windows PC. We all know those are flawless right?
[Edit]: Sorry if i came off as sort of a douchbag but its the truth. If you're gonna act like a victim and never buy an Apple product again over $30 for a freaking $1200+ computer, you really deserve it. A Windows PC will give you even more headaches and expenses than this. Atleast in my experience.
I had zero trouble with my Lion upgrade on my iMac. This guy is either a troll or he didn't follow the instructions. If he is willing to go back to a PC over that, then he'll get what's coming to him..an ugly UI and shoddy hardware.
If it were me and I really was not getting anywhere with phone support, I would go to the nearest Apple store and probably wouldn't leave until I was satisfied. That is one other nice thing about owing an Apple product--the option to speak face-to-face with Apple employees.
There is an alternative method to participating in the up-to-date program for Lion.
https://uptodate.apple.com/us/uptodate/macosx/
Follow the instructions. You will receive an e-mail acknowledging the receipt of your materials. In 6-10 days you will receive the redemption code.
Cheers,
why are so many people sticking up for Apple (a multi-billion dollar corporation)
over the single frustrated customer who has a legitimate complaint against them?
very simple buying a Apple product is not rational thinking its a religion , even the people who had for a fact have to return their Mac's multiple times before they received a proper working one are accepting it as Gods will or something like that
Apple is like the Pope , so Apple is perfect and all other manufacturers only offer rubbish .
If Apples quality and service would be as great,as some say it is , then i guess this forum would have no members who post in the hardware section and non in the software section of the forum or?
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I do agree that Apple owners/users can be like that, but if you actually look at reliability ratings Apple is ahead of the pack, not the highest, by far not the lowest. Yeah you hear about the horrible experiences because that's what's loudest. Just like you only hear about plane crashes, never how well the air traffic controllers are doing allowing such a relatively low number of crashes to happen. Sucks for this guy, but stuff happens. Go to Lenovo forums, or Dell forums, and you'll hear the same stuff.
i'm not saying Apple is offering inferior quality or Dell superior quality
The little issue with yellow tint is one thing, on some realy hard to spot, on others you need to test to find it , but the smudges that appear inside the actual LCD panel are another matter, as i solved it on 3 iMac's of mates , with simple duct tape and made the panel airtight so no more dust can get inside the actual Panel and solved the dust behind the glass with some simple insulation tape for windows ,so materials for less then a $1 solved a issue that a billion dollar corporation like Apple could not find a solution for in YEARS and thats sad
and before one starts that i never bought a NEW Mac ,the reason is Apple is not offering what i really need and not for the price i am willing to pay for PC hardware that i can get cheaper somewhere else at the same or better quality (PearC), cheaper then a MacPro but same performance and running OSX without hacking for my AVID work (the software was expensive enough )
a smaller iMac with a simple processor i'm asking for since 2009 but Apple is ingoring my wish , for running windows, i use software that could run on a celeron from 2002 in my business , but LimePC does offer what i ask for ...at least looks like a small iMac if i squint a bit ,18.5" and amd turion neo x2 , they offer a 15" too but atom based but thats a little bit to small , but all for less then the price of a MINI
private i will continue to use my trusty old friends ,my PPC Mac's
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Take into consideration the complexity of manufacturing and/or assembling computers along with the sheer volume and you're going to just have problems like that happen. It's not like Apple, or any company for that matter, is out trying to screw people over. Things just slip through. It happens. So while this guys experience has sucked, he's just the one unfortunate guy that got screwed.
Contact AppleCare again. You can prove when you bought your machine, and they should have a record of your previous calls, so there should be no problem for them to credit you with a free upgrade. Just continue to be polite and patient, and if whoever is helping you is not actually helping, ask for a supervisor.
Oh, and please also email Tim Cook to let him know the concerns you had about the service. If customers don't point these problems out to Apple, they won't get fixed, and we'll all have you to thank for helping to improve Apple customer service for the rest of us.
Oh, and please also email Tim Cook to let him know the concerns you had about the service. If customers don't point these problems out to Apple, they won't get fixed, and we'll all have you to thank for helping to improve Apple customer service for the rest of us.
Nobody is refuting that Apple in general has great customer service. But they are not perfect. They will inevitably offer poor service to some people. And when those individuals express their discontent, lets acknowledge that frustration instead of blaming them or calling them trolls.
What he said. But still please give Apple your feedback about the service issues you had.
I notice all the fanboys are out again with their derogatory remarks.
I have had a very similar experience so it is not an isolated case. FWIW I have had a very good run with Windows / Thinkpad and Toshiba laptops. Ofcourse you get what you pay for - I have had a very bad run with some Dell's until I switched to Toshiba and later to Thinkpad.
And last time I had an issue (BSOD) with Windows? That was when I ran Windows NT 3.51 and an early version of Windows 2000.
IMHO OS X is really for non-computer literate home users.
Have a nice day.
I have had a very similar experience so it is not an isolated case. FWIW I have had a very good run with Windows / Thinkpad and Toshiba laptops. Ofcourse you get what you pay for - I have had a very bad run with some Dell's until I switched to Toshiba and later to Thinkpad.
And last time I had an issue (BSOD) with Windows? That was when I ran Windows NT 3.51 and an early version of Windows 2000.
IMHO OS X is really for non-computer literate home users.
Have a nice day.
Well what purpose does it serve to come online to a forum that isn't associated with the Apple corporation at all and tell us how it's your last mac like anybody here cares? Nobody here can do anything about it and I doubt anybody wants to just read somebody ranting.
That's why you get the "troll" comments. It's obnoxious to post something like that here, and flat out most of the time it is a troll.
I just got a mail from a "Senior Apple Care" advisor (Not sure if this is just an older guy or someone with more authorization) saying that they incorrectly refused my request for a Free Lion Upgrade and that he would make sure I would get a redemption code soon.
Needless to say that I'm glad about the result, I also never expected that it wouldn't be solved, but I hoped I would have gone a lot smoother. Initially I didn't even have a problem, the problem was created because of a bug in the registration system and the solution was a (at least appeared to be) a bigger problem saying that I didn't qualify because I was to late. When I want to take a nice ride I normally choose the scenic winding road when I want to go somewhere quickly I take the highway, unfortunately Apple lets me take the scenic route this time.
Interesting to read in this tread how people read everything literally and even more strange how people assume things just by guesing.
For the record, people warning me for Windows: I have been using Windows for more than 20 years and I still am because I need to for my work. That said I hate it when the "automatic updates" take my computer hostage for more than an hour. So I switched to Mac also for my work even when our own software, which I need to demo, is Windows based.
I run VM ware fusion and most of the time when I got problems with my MBpro it is because one of the Microsoft applications or VM-ware has issues.
But BSOD (they're not blue) also happen on my Mac's with Apple software, and the firmware on my MBP 2011 hasn't been perfect either, and I'm especially annoyed that the promised speed of the sandy bridge architecture has not been delivered yet. I don't expect everything to be perfect, I know that is almost impossible to achieve, but claim and charge premium and you will be judged that way.
By the way: I still think it might be my last mac but that's because I know the current ones will last quite a while and I expect that Desktops/Laptops in their current form will seize to exist in the near future.
Needless to say that I'm glad about the result, I also never expected that it wouldn't be solved, but I hoped I would have gone a lot smoother. Initially I didn't even have a problem, the problem was created because of a bug in the registration system and the solution was a (at least appeared to be) a bigger problem saying that I didn't qualify because I was to late. When I want to take a nice ride I normally choose the scenic winding road when I want to go somewhere quickly I take the highway, unfortunately Apple lets me take the scenic route this time.
Interesting to read in this tread how people read everything literally and even more strange how people assume things just by guesing.
For the record, people warning me for Windows: I have been using Windows for more than 20 years and I still am because I need to for my work. That said I hate it when the "automatic updates" take my computer hostage for more than an hour. So I switched to Mac also for my work even when our own software, which I need to demo, is Windows based.
I run VM ware fusion and most of the time when I got problems with my MBpro it is because one of the Microsoft applications or VM-ware has issues.
But BSOD (they're not blue) also happen on my Mac's with Apple software, and the firmware on my MBP 2011 hasn't been perfect either, and I'm especially annoyed that the promised speed of the sandy bridge architecture has not been delivered yet. I don't expect everything to be perfect, I know that is almost impossible to achieve, but claim and charge premium and you will be judged that way.
By the way: I still think it might be my last mac but that's because I know the current ones will last quite a while and I expect that Desktops/Laptops in their current form will seize to exist in the near future.
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Are you like 70 or something? Seriously, that sounds like curmudgeon material
Walter?
(Watched Jeff Dunhams new special last night)
