Just Cancelled order

[droo]

Within the first 3 years of ownership I think. Otherwise they won't replace it free of charge.

I know of at least 2 colleagues in the UK who have successfully got batteries replaced after 4+ years using UK Consumer Law. UK Consumer Law covers 6 years from date of delivery with the burden of proof falling to me to prove my claim.

Apple clearly state the battery cycle and capacity and offer to replace it during their warrantee period. My battery has fallen short of the number of cycles / capacity statement that I consider part of the contract of the sale. So under UK Law they are obliged to resolve the issue.

I will find out next week when I go to my local store for a genius bar appointment. BTW I had AppleCare and within weeks of that expiring by battery performance dropped off from 83ish% capacity down to where it is now. Kind of sucks that the battery just made it over the line on AppleCare.

Drew.
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Lol. If the U.K. Law is such that you are entitled to a free battery after five years of use, it is no wonder the U.K. economy lags.

Let's see after this week if the US economy is doing much better; TRUMP TRUMP TRUMP ! LOL

Drew.

 

[arggg14]

There will most likely be a 32gb option next year, unless Intell messes up their release plans. As to SD card or MagSafe... I wouldn't bet on it

Agreed. This is the shell we have for the next 4-5 years.

 

[davidjearly]

Lol. If the U.K. Law is such that you are entitled to a free battery after five years of use, it is no wonder the U.K. economy lags.

As for apple finding their direction, they are doing fine. The number of folks who need 32GB ram is small, especially given the swapping performance on these things given their record-breaking SSD speed. The 2TB option is much more important than the missing 32GB option in the real world


Also:

https://www.zdziarski.com/blog/?p=6355

It doesn't. The OP is, well, onto plums with that one.

Agreed, Apple are doing great and the new MBP is a beast.

 

[tivoboy]

Lol. If the U.K. Law is such that you are entitled to a free battery after five years of use, it is no wonder the U.K. economy lags.

As for apple finding their direction, they are doing fine. The number of folks who need 32GB ram is small, especially given the swapping performance on these things given their record-breaking SSD speed. The 2TB option is much more important than the missing 32GB option in the real world


Also:

https://www.zdziarski.com/blog/?p=6355

can you point us to that law about the batteries? There is an EU law that basically extend apple care to 2 years, but hadn't heard about the battery law.

 

[rkho]

When I added up all the adaptors I would need the final straw was the fact a 2nd charger does not even come with the cable to connect it to actually charge the laptop - WTF its not even a charger, just a power brick.

The dealbreaker on a $4000+ machine where you were already buying accessories for was a $29 cable?

 

[droo]

can you point us to that law about the batteries? There is an EU law that basically extend apple care to 2 years, but hadn't heard about the battery law.

There is no specific law on batteries but here is how I see it :-

Apple acknowledge UK consumer law and accept you can attempt to claim under that law provision :-
http://www.apple.com/uk/legal/statutory-warranty/

This provision protects the consumer for unto 6 years in the UK.

Apple state that the Mid 2012 rMBP battery should be good for 1000 cycles; I note it makes no reference to duration over / under which this has to be achieved :-
https://support.apple.com/en-gb/HT201585

The burden of proof belongs to me to demonstrate to apple the grievance of the sale that I have.
I can demonstrate is there is a premium price associated with this product, for which I expect the battery to last inline with Apples own stated documentation to do so.

By not meeting this expectation of 1000 cycles to me this is means the battery does not conform to the contract of sale and the basis of my dispute I will ask them to rectify.

Drew.

 

[tivoboy]

There is no specific law on batteries but here is how I see it :-

Apple acknowledge UK consumer law and accept you can attempt to claim under that law provision :-
http://www.apple.com/uk/legal/statutory-warranty/

This provision protects the consumer for unto 6 years in the UK.

Apple state that the Mid 2012 rMBP battery should be good for 1000 cycles; I note it makes no reference to duration over / under which this has to be achieved :-
https://support.apple.com/en-gb/HT201585

The burden of proof belongs to me to demonstrate to apple the grievance of the sale that I have.
I can demonstrate is there is a premium price associated with this product, for which I expect the battery to last inline with Apples own stated documentation to do so.

By not meeting this expectation of 1000 cycles to me this is means the battery does not conform to the contract of sale and the basis of my dispute I will ask them to rectify.

Drew.

and if you are going to leverage the UK consumer protection law it would have to have been purchased DIRECTLY from apple to apply to apple, otherwise you are at the mercy of a retailer / reseller.

 

[droo]

Just as well I bought direct from apple then.
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The deal breaker was the £300 worth of adaptors, power supplies etc to give me what I need onto of a laptop costing £3,400.

And for all that money I would have lots of dongles, adaptors etc - where currently I dont need to have all that.

Drew.

 

[double329]

I just decided to cancel my MBP 15 i7 16GB 512GB 460GPU order as well. I was excited and placed the order and then after some reading, I might just want and see how thing goes?

 

[New_Mac_Smell]

Not as clued up as I used to be on this stuff. But batteries used to be classified as a consumable and were exempt from standard warranties after 6 months. Unless the battery was proven defective at factory instal.

I could be wrong, but I'd imagine if people are getting them replaced by Apple for free it might just be that mythical good nature thing you hear about.

 

[Barnfather]

Not as clued up as I used to be on this stuff. But batteries used to be classified as a consumable and were exempt from standard warranties after 6 months. Unless the battery was proven defective at factory instal.

I could be wrong, but I'd imagine if people are getting them replaced by Apple for free it might just be that mythical good nature thing you hear about.

And it's probably the same people gaming the system and goodwill of Apple so much that complain about price rises, in part due to their impacted bottom-line from the 'goodwill'

 

[Balaamsdonkey]

(currently at 72% capacity having done 600 charge cycles) Which I am going to go see apple about under UK consumer laws I would expect better.
Drew.

So, quoting from www.apple.com/batteries/service-and-recycling, the phrasing goes as follows:

Your battery is designed to retain up to 80% of it's original capacity at 1000 complete charge cycles. The on-year warranty includes prelacement coverage for a defective battery. Apple offers a battery replacement service or all MacBook, MacBook Air and MacBook Pro notebooks with built-in batteries.

If my legaliese is correct, "up to" and "at least" are opposites in terms of what is guaranteed. In other words, you're not guaranteed anything after the first year. All it means is that Apple have designed the batteries to retain at best 80% of the original capacity at 1000 full cycles. What this doesn't mean is that after 1000 full cycles if the battery life isn't at 80% that your battery is somehow under an extended warranty past either the 1 year or even 3 years of AppleCare.

In the words of Willy Wonka, "YOU GET NOTHING!" Good luck finding some UK consumer law supporting your wishes.

 

[New_Mac_Smell]

So, quoting from www.apple.com/batteries/service-and-recycling, the phrasing goes as follows:

Your battery is designed to retain up to 80% of it's original capacity at 1000 complete charge cycles. The on-year warranty includes prelacement coverage for a defective battery. Apple offers a battery replacement service or all MacBook, MacBook Air and MacBook Pro notebooks with built-in batteries.

If my legaliese is correct, "up to" and "at least" are opposites in terms of what is guaranteed. In other words, you're not guaranteed anything after the first year. All it means is that Apple have designed the batteries to retain at best 80% of the original capacity at 1000 full cycles. What this doesn't mean is that after 1000 full cycles if the battery life isn't at 80% that your battery is somehow under an extended warranty past either the 1 year or even 3 years of AppleCare.

In the words of Willy Wonka, "YOU GET NOTHING!" Good luck finding some UK consumer law supporting your wishes.

Pretty much! You just can't gauruntee a battery so have to be kind of vague. Lots of factors come into play such as how often it's charged, even things like running it at high usage for long periods of time can effect the life of the battery.

For what it's worth, mine is 5 years old, claims to have done 407 cycles, and holds about 3-4 hours. And this thing is on pretty much all day every day.

 

[Balaamsdonkey]

For what it's worth, mine is 5 years old, claims to have done 407 cycles, and holds about 3-4 hours. And this thing is on pretty much all day every day.

How can you only have 407 cycles with a 5 year old machine?! Did you hardly ever use it unplugged? My mid-2010 MBP has 1168 cycles and 56% battery.

 

[Jimmy James]

This is ridiculous and you are trying to split hairs. 32GB is a legitimate NEED for many people, I am sorry that other work exists in the world besides yours.

The reply to which you're responding was not addressing other needs or denying they exist. It was a logical analysis of contradictions in the OP's statements. The OP may have intended something different, and there may be more to the story, but the analysis was correct based on what was said.

 

[New_Mac_Smell]

How can you only have 407 cycles with a 5 year old machine?! Did you hardly ever use it unplugged? My mid-2010 MBP has 1168 cycles and 56% battery.

Hence I said claimed! I rarely find myself not near a plug socket though, so it is usually plugged in when possible.