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Just cracked my 2011 MBA 13"

I

iZeeshan

macrumors regular
Original poster
Nov 22, 2010
207
13
So my phone was sitting on my lap and I abruptly got up and I guess the phone hit the screen. I came back and i found a massive crack in the middle of screen that kind of looks like a sun. A center with several cracks branching out from it.

I doubt Apple would cover it, but is there any case in which they would?

How much would it cost to fix it?
 
res1233 said:
Apple Stores will sometime do cheap repairs for free.
Click to expand...

I doubt it'd be a cheap repair though right? It's the screen that's cracked - that's practically the whole Macbook Air lol.

Anyone have any experience with this?

I read online that my CC might cover this? $1000 coverage within 90 days of purchase. Anyone know how hat works?
 
iZeeshan said:
I doubt it'd be a cheap repair though right? It's the screen that's cracked - that's practically the whole Macbook Air lol.

Anyone have any experience with this?

I read online that my CC might cover this? $1000 coverage within 90 days of purchase. Anyone know how hat works?
Click to expand...

Why not contact them and find out. :rolleyes:
 
Apple Expert said:
Why not contact them and find out. :rolleyes:
Click to expand...

Yeah I did but the CC company is closed until tomorrow morning. From what I'm reading, it should be covered. But I'm just really anxious and devastated right now and was hoping someone would have good news.

Any idea if Apple would replace this for free as a first time thing? I only ask this because I cracked my iPhone 4 screen and they replaced that too for free as a one time thing...
 
just coz i'm curious..

Can you post a picture? :p

and in worst case, i think a screen is one of the easier things to replace on a laptop.. :)
 
Bring it to Apple Store. They usually give you free repair even if it's out of coverage for one time exemption. If one store does not, try another one

My 2010 MBA got dents on screen and they replace the entire screen for free.
 
ccsicecoke said:
Bring it to Apple Store. They usually give you free repair even if it's out of coverage for one time exemption. If one store does not, try another one

My 2010 MBA got dents on screen and they replace the entire screen for free.
Click to expand...

Yeah I was thinking it also depends on the Apple Store rep I get. It's been less than 30 days I think.

I'll have to take it to the Apple Store anyway to get a repair estimate to send to my Credit Card company - who, after reading the policy, should cover it because I bought it at regular price from a legitimate store and whatnot.

As long as I can figure out that it will get fixed, I don't care how long it takes lol.

If it doesn't, I can always tell myself that it's not that bad.
 
Wow, that really sucks. And before anyone says you should have been more careful, accidents happen. From this forum, I have heard some say that the Apple store has fixed broken screens for free, especially on newer products. Definitely, give it a shot (like a poster above-if at first not successful-try another store). The cc deal may cover you, too.
Good luck!
 
It depends on who are you gonna talk to, but most likely it's gonna be your first repair and last one for FREE! Go to the Apple store come back and thanx me later bro. ;)
 
The odds are low that apple will replace/repair MBA's screens for free or at a discount. They have been known to replace them once in a blue moon but its a rare occurrence. The only way to find out is to try. The normal cost of a display panel is one third of the total cost of the MBA if not more.

Bummers on the damage though :(

I had my phone in my lap and did the same thing happened in that I got up, the difference is my iPhone fell to the ground, I was no where near the computer - still it bites :(
 
It seems like just the glass broke and not the panel itself? I see no dead pixels or anything? If it's just the glass is shouldn't be that expensive to fix.
 
Macbook pros have glass over the screen. Macbook airs do not have glass over the screen.
 
If your cc is an Amex, you are covered. 90 days theft and accident coverage are covered.

I put all my electronics on it due to this and it also doubles the warranty up to a year.
 
kellen said:
If your cc is an Amex, you are covered. 90 days theft and accident coverage are covered.

I put all my electronics on it due to this and it also doubles the warranty up to a year.
Click to expand...

I believe Visa Signature cards do the same. Odds are pretty good that someone, whether it's Apple or your credit card company, will pony up for the repair.
 
kellen said:
If your cc is an Amex, you are covered. 90 days theft and accident coverage are covered.

I put all my electronics on it due to this and it also doubles the warranty up to a year.
Click to expand...

I'd bet it's a Citi card because he had a tab opened on his screen that said "Citi". Ergo, my assumption is that it's not Amex.

That's a bummer OP, hopefully the CC company will cover it.
 
Hopefully they'll fix it for free. Mistakes happen. The one time I had to take my phone in to a genius. I didn't expect anything, just wanted an assessment. They swapped it out for free. Varies by who you get / how you approach the situation.

I'd just go in there, be honest, don't expect anything and see what happens.
 
I just realized that when I bought my Mac, I bought only part of it on the credit card and the rest of it was on my debit card and that's the first stipulation for coverage.

It was $1150 to $180 (80 of that was taxes). Is there any way around this? Maybe partial coverage or something?

I don't know :(

How much does it cost anyway to get it fixed?
 
iZeeshan said:
I just realized that when I bought my Mac, I bought only part of it on the credit card and the rest of it was on my debit card and that's the first stipulation for coverage.

It was $1150 to $180 (80 of that was taxes). Is there any way around this? Maybe partial coverage or something?

I don't know :(

How much does it cost anyway to get it fixed?
Click to expand...

wait, so you didn't take it in to the genius bar?
 
mittens79 said:
wait, so you didn't take it in to the genius bar?
Click to expand...

Not yet, I'm going to do that this Friday because I'm a student and I don't have a car lol. Up until now, I was sure that my CC company would cover it and that would be my backup plan if Apple didn't have pity on me.

Now it's highly unlikely that the CC will cover it, unless there's some way around it...?

THe only reason I didn't pay for the whole thing on my CC was cuz of a $1200 limit...so I paid $1150 on it. Idk if that makes a difference.

I'll call them tomorrow morning but just ranting and hoping someone has good news.
 
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