Hi Tim, I have an iPhone 7 bought from India still under AppleCare extended warranty until May 2019. My battery health is at 92%. I’m willing to opt for the INR 2000 Paid battery replacement. However, this store B2X Ansal Plaza at New Delhi in India. According to them: If an iPhone is under warranty then you can’t opt for the INR 2000 Paid battery replacement. The iPhone first has to be out of warranty for that. All of us know that’s non sense. Apple would never punish somebody who bought AppleCare and is willing to spend his own money on repair. That’s effectively telling me to not buy AppleCare the next time. Obviously Apple never does such silly stuff. Can you please set B2X in India straight? When I talked to Apple Global Support about the same, they said any service provider can maintain their own set of policies and that Apple can’t help that. We all know that is utter tosh. Can you please help me out with this ridiculous level of service. Anybody would laugh if you tell them Apple would ever treat anybody like that. Makes no sense. I don’t know how such people get to show Apple in such poor light. They shouldn’t be allowed to misquote and misrepresent a great brand like Apple. Please help me out. And please help out your other customers by making your hiring for vendors more stringent. Can I expect a response Tim? Looking forward to doing business together. Thank You so much and God Bless! Aakshey Talwar To give you a background about myself, I’m Aakshey Talwar. I’m an Apple addict. Apple devices I own at present: iPhone 7 Jet Black 128 GB iPad Pro 10.5 Silver LTE 256 GB iPad Pro 10.5 Space Grey LTE 256 GB MacBook Air 11” Early 2014 Apple TV 4K 64 GB AirPort Extreme 6th Gen Apple Pencil AirPods Apple Smart Battery Case for iPhone 7 AppleCare for every single Apple product I ever bought. Unfortunately, I was refused AppleCare for Apple Pencil, AirPods and Smart Battery Case. And everybody in my family uses an iPhone. Those who don’t have been gifted an iPhone by my dad. Just to tell you, that I’ve been committed to Apple. But not to get ridiculed by your customer service Tim.