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Just got a call from Apple

Drumjim85

Drumjim85

macrumors 68030
Original poster
Oct 7, 2007
2,605
243
DFW, TX
So Apple just called me in regards to the refurbished iPhone i bought in October... They asked me if i was satisfied with it, and then tried to pressure me into buying apple care (she said it was new..?)

Is this common to get calls from apple?
 
Never gotten a call from Apple here..

You sure it was Apple? (reason being, why would she say AppleCare is new?)
 
Actually, I just got a call from 'Apple Client Services' yesterday. This was in Scotland, UK however so might be completely unrelated. I am almost 100% sure it wasn't Apple.

They wanted to question me about my warranty until I told them I had Applecare on all my Macs.

Then they abruptly hung up.
 
I could have been wrong about it being Apple, the introduction was kinda fuzzy.... But i thought i heard the word Apple in there... so maybe it was a third party kind of thing....

She was saying how important the new apple care was for my battery....
 
In the US I have never received a unsolicited call from apple, even after buying a number of iphones.

It might be a phishing attempt by scammers.
 
This is pretty standard. Apple frequently calls people as their standard warranty nears expiration in an attempt to sell them AppleCare. Nothing new.
 
This sounds like a new scam to me. Dont give out any finacial information to them over the phone. They probally figure just about everyone has some sort of Apple product. Maybe its the new scam for crooks to get money out of people.
 
nickspohn said:
1 year for new iphones, and it should be the same for refurbs i believe.
Click to expand...

it is the same for refurbs...
And she did know i had an iphone, not just an apple product ...
AND, she called my office phone, not my cellphone...
-all very strange.
 
davidjearly said:
Actually, I just got a call from 'Apple Client Services' yesterday. This was in Scotland, UK however so might be completely unrelated. I am almost 100% sure it wasn't Apple.

They wanted to question me about my warranty until I told them I had Applecare on all my Macs.

Then they abruptly hung up.
Click to expand...

I used to work in the mobile phone business and this is quite common. Companies will ring up and pretend to be your network (or in this case Apple) and try and get you to sign up to them or to renew your contract with a new phone. Never ever renew a contract with someone who has phoned you.

The best thing to do is if they ring you and claim to be a company that you think is legit get them to list all your personal details, including date of birth. If they can't or refuse they have just bought your details and will only have access to your name, mobile number and possibly address.

Be VERY VERY aware of things like this. Remember never to give out details to anyone who phones you.
 
WildCowboy said:
This is pretty standard. Apple frequently calls people as their standard warranty nears expiration in an attempt to sell them AppleCare. Nothing new.
Click to expand...

Maybe. But I have been buying Apple products for the last 5 years and never got a call from them. I suspect some type of phishing scam.
 
Apple calls me about every 2 years to ask me about my Final Cut Studio and how I use it.

Not the same, I know, but they DO call people sometimes is all I'm saying.
 
JDR said:
Is the standard iPhone warranty 3 months?
Click to expand...
AppleCare reps try to "scare" customers into purchasing the full extended AppleCare when the 90-day (read: 3 month) free phone support part of the 1-year warranty runs up. That way they word it so that it sounds like your warranty is up-- when what they mean is your free phone support portion is up.

And yes, I've received such a call about my iBook (but not in regards to any of my other Appley goods).
 
nickspohn said:
It has been since day 1.
Click to expand...

Actually I don't think it was announced until a few weeks after the iPhone released, and wasn't available until about a month after that.
That said, I've never gotten a call from Apple about any of my iPods, iMacs, or iPhone.

I probably won't even look into AppleCare until near the end of my one year anyway.
 
I got a call from Apple Care last year when my Mac Mini's warranty was about to expire. She knew which machine I had and the serial number. It was legit. FYI, when I politely declined Apple Care for the Mini for $169, she offered it to me for $100. I accepted. I received all the documentation later in the mail.

They do call.
 
After purchasing multiple Macs, iPods and iPhones, all registered, some with and some without AppleCare, I have never, ever, ever received a phone call from Apple.

I do, however, receive endless "important" letters warning me that the warranty is about to expire on my car and I "need to act now" to ensure that I don't lose protection.

Just sayin'...
 
I remember being called a few times from Apple about how I liked my 3rd generation iPod and if I had any problems. I'm pretty sure they called when my 1 year for my iBook was almost up to see if I wanted to purchase Applecare.

It's always fun to see Apple, Inc. show up on your caller ID.
 
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