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Just got a new MBP - how picky should I be?

J

jruc4871

macrumors regular
Original poster
May 4, 2005
131
0
Washington, DC
Hi all. I just got a 'new' unibody 13" MBP from the refurb store. I know that new ones are coming out. I'm OK with that. The price was right and this is a nice little machine.

Two issues: it's wobbles. The left front 'foot' doesn't touch at the same time as the others. I've tried this on multiple surfaces. It's rather annoying.

Other issue: the trackpad doesn't click consistently across the pad. This is not as big of a deal as I prefer to tap.

My question is, how picky should I/can I be about the wobbling issue? It's obviously supposed to lie flat. I'll probably notice it forever.

Has anyone else faced a similar problem with these machines? Would Apple swap for a new one or replace? Does the fact that it's a refurb have any bearing on their response?

Thanks much for any thoughts.
 
jruc4871 said:
Hi all. I just got a 'new' unibody 13" MBP from the refurb store. I know that new ones are coming out. I'm OK with that. The price was right and this is a nice little machine.

Two issues: it's wobbles. The left front 'foot' doesn't touch at the same time as the others. I've tried this on multiple surfaces. It's rather annoying.

Other issue: the trackpad doesn't click consistently across the pad. This is not as big of a deal as I prefer to tap.

My question is, how picky should I/can I be about the wobbling issue? It's obviously supposed to lie flat. I'll probably notice it forever.

Has anyone else faced a similar problem with these machines? Would Apple swap for a new one or replace? Does the fact that it's a refurb have any bearing on their response?

Thanks much for any thoughts.
Click to expand...

...you're going to be so disappointed come Tuesday.
 
If it doesn't do what it's designed to do then you can take it back. Refurb machines should work like new, just have a few minor cosmetic issues at most.
 
test it on a flat surface?? take it to the store and they will replace the plastic pegs (?), or just call apple request an exchange.
 
mail it back and apple will gladly fix the issue. I'm surprised that this exists on a refurb, a computer that should have had QC twice.
 
You paid a premium. Even if you aren't getting premium hardware, you're still guarantied a premium user experience! Don't settle for less!
 
jruc4871 said:
Hi all. I just got a 'new' unibody 13" MBP from the refurb store. I know that new ones are coming out. I'm OK with that. The price was right and this is a nice little machine.

Two issues: it's wobbles. The left front 'foot' doesn't touch at the same time as the others. I've tried this on multiple surfaces. It's rather annoying.

Other issue: the trackpad doesn't click consistently across the pad. This is not as big of a deal as I prefer to tap.

My question is, how picky should I/can I be about the wobbling issue? It's obviously supposed to lie flat. I'll probably notice it forever.

Has anyone else faced a similar problem with these machines? Would Apple swap for a new one or replace? Does the fact that it's a refurb have any bearing on their response?

Thanks much for any thoughts.
Click to expand...

both of these are common issues and have been discussed before. I believe the trackpad issue is normal, and the feet can be adjusted fairly easily if you want save a trip to apple. Mine wobbles a tiny bit too from that left foot and I got it new not refurbed. But I find it only bothers me on certain surfaces and I have been waiting until I upgrade the ram before I open it up.
I certainly though suggest making the adjustment yourself rather trust someone else touching your computer.
 
Absent said:
You paid a premium. Even if you aren't getting premium hardware, you're still guarantied a premium user experience! Don't settle for less!
Click to expand...

No reason to be a dick just because you think he should have waited or you think the 13 is not a pro machine.
 
Regarding the trackpad, you're only able to click it at the bottom of the pad; it's a "hinged" design and it's not able to be clicked at the top, that's just how it's designed. I'm not sure if that's what you meant by clicking not being consistent, but that's how it's designed.
 
kny3twalker said:
No reason to be a dick just because you think he should have waited or you think the 13 is not a pro machine.
Click to expand...

I'm not intending to be a dick, so stop being a dick by calling me a dick, you dick! I think everyone around these forums agrees that the current hardware is not premium. But if it satisfies you, go to town! These are baller ass computers regardless. The OP wanted advice on how picky he should be. My advice was and is: Don't settle for anything less than what Apple is claiming to sell, a premium user experience, which is what he paid for and what he deserves.
 
Don't settle. You paid a lot of money for that and you deserve to get your money's worth. Return it until your satisfied. Good luck!
 
You've been on the board since 2005. . .Still brought the last generation when you know an update is coming up within weeks.

How picky should you be? YOU paid not us so WE can't tell you how to feel. . .but you should try to have a genius look at it. If it bothers you alot.

Good luck:cool:
 
I'd take it in, what do you have to lose? You paid alot for this machine, and it should be (close to) perfect.

Good luck.
 
Thanks for the helpful comments.

Yeah. New one coming out soon. Got it. Thanks. I also got what I think to be a good price on a refurb and I wanted a MBP now. The forthcoming revision was not the point of my thread, but I understand that people on this forum need to obsess. Loud and clear. Got it. Enjoy waiting and congrats on your new machine in 1 or 8 weeks.

Anyways, For those who actually read my questions, thank you. It seems like I may have a reasonable concern and I might just take it in to investigate the wobble. I asked for advice based on experience and actually got some.

Forums are great!
 
I would definitely take mine back as the wobbling would annoy me. My mbp sits nicely on all 4 rubber feet and you are entitled for yours to do the same.
 
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