I'll preface this by saying our AT&T service sucks here. I've been an iPhone owner since day #1... used a 2G for a little over 1 year, switched to the 3G 2 years ago and have been using it since. We've never had 3g coverage in our area, but always had reasonable EDGE. Over the last year, our EDGE has basically become unusable. Voicemails magically show up days later. No data (outside of wifi) whatsoever, even though the E and 5 bars show up. Endless phone calls, excuses, and refunds over the last few years. They assure me we are getting 3G at the end of the month (been confirmed by multiple sources, both locally and at AT&T CS.) I decided I was going to go scout out Verizon and see what the store had, get pricing for our family plan (2 smart phones, 2 standard phones), etc. My God, what a dreadful store. It is brand new, a nice renovation of an abandoned building in town. I walked in expecting something decent. Nobody said hi, nobody asked if I needed help. They had a 15-20 phones (well, phone replicas) set up. No pricing info anywhere. Why would a store possibly have replica phones this day and age? What does a plastic dummy phone tell me about The Droid X, the Incredible, etc. How is anyone supposed to tell if they like the phone, screen, handfeel, weight, etc? Seriously... are all Verizon stores this terrible? There is no chance in hell I'll buy from them, even if I do end up switching (they DO have much better service and coverage here)... I'll just order based on reviews (hopefully won't have to if AT&T keeps their promise).