Just went into a Verizon Store. WTF?

Discussion in 'iPhone' started by alywa, Aug 5, 2010.

  1. alywa macrumors 6502

    Joined:
    May 6, 2004
    #1
    I'll preface this by saying our AT&T service sucks here. I've been an iPhone owner since day #1... used a 2G for a little over 1 year, switched to the 3G 2 years ago and have been using it since. We've never had 3g coverage in our area, but always had reasonable EDGE. Over the last year, our EDGE has basically become unusable. Voicemails magically show up days later. No data (outside of wifi) whatsoever, even though the E and 5 bars show up. Endless phone calls, excuses, and refunds over the last few years. They assure me we are getting 3G at the end of the month (been confirmed by multiple sources, both locally and at AT&T CS.)

    I decided I was going to go scout out Verizon and see what the store had, get pricing for our family plan (2 smart phones, 2 standard phones), etc. My God, what a dreadful store.

    It is brand new, a nice renovation of an abandoned building in town. I walked in expecting something decent. Nobody said hi, nobody asked if I needed help. They had a 15-20 phones (well, phone replicas) set up. No pricing info anywhere.

    Why would a store possibly have replica phones this day and age? What does a plastic dummy phone tell me about The Droid X, the Incredible, etc. How is anyone supposed to tell if they like the phone, screen, handfeel, weight, etc?

    Seriously... are all Verizon stores this terrible? There is no chance in hell I'll buy from them, even if I do end up switching (they DO have much better service and coverage here)... I'll just order based on reviews (hopefully won't have to if AT&T keeps their promise).
     
  2. Roessnakhan macrumors 68040

    Roessnakhan

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    Sep 16, 2007
    Location:
    ABQ
    #2
    In my experience most retailers carry both the actual devices for demo and dummy (i.e. non-working) phones. I'd say the ratio between working phones vs. dummy phones varies between locations, but they're not all like that.
     
  3. h1r0ll3r macrumors 68040

    h1r0ll3r

    Joined:
    Dec 28, 2009
    Location:
    Maryland
    #3
    Some are like that around here too. Really lazy, half a$$ed employees that don't even know what they're selling. They're just there for the employee discounts. In the event you decide to jump ship, your best bet it to go online or call them up directly. They may even give you some special discount/promo or something. The idiots in the stores won't even know what they are.

    EDIT: as for the dummy phones. depends on your location. If you're in a shady area, you'll see more dummy devices. If you're in a glitzy suburb, you'll have live units to demo with.
     
  4. Bobby Corwen macrumors 68030

    Joined:
    Jul 16, 2010
    #4
    The product is outside, in form of the coverage map. The devices are simply portals to their reception. -Carefully controlled portals with high standards for call behavior. CDMA based phones have always been ugly and behind the times.
     
  5. SeanZy macrumors 6502a

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    Dec 29, 2008
  6. MCRunning macrumors 6502

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    Sep 8, 2008
    #6
    My verizon store isn't like this, however Best Buy is usually like this
     
  7. barkomatic macrumors 68040

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    Aug 8, 2008
    Location:
    Manhattan
    #7
    Maybe you walked into an "authorized retailer" rather than a corporate store. In my experience all the corporate stores have working models of the phones and good customer service, while authorized retailers usually have the dummy phones and underpaid, unmotivated workers.

    It's the same with AT&T & Sprint. You always want to deal with the corporate owned stores.
     
  8. extraextra macrumors 68000

    extraextra

    Joined:
    Jun 29, 2006
    Location:
    California
    #8
    Yup.
     
  9. Carl G35c macrumors 6502

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    Aug 14, 2008
    #9
    it was probably an authorized retailer. All my Vzw stores have live units.

    But you could always ask to see a live unit. best buy mobile will show you any unit they sell
     
  10. kepner macrumors 6502

    Joined:
    Sep 7, 2003
    #10
    No. My Verizon Store is quite nice. As soon as you walk in, an employee takes your name and asks what you need help with, and you're put into a queue. (I believe there might have even been a screen for everyone to see with the queue of names on it, so you knew when you were almost up. I can't quite remember.)

    And… all the demo phones were actual working phones. (I know this, because my cousin and I managed to get the phone numbers to a few of them and ring them all at once when people walked by. :D )

    Right now I carry around a Verizon MiFi with my iPhone since Verizon's data network is so much faster in my area.
     
  11. kdarling macrumors demi-god

    kdarling

    Joined:
    Jun 9, 2007
    Location:
    Cabin by a lake
    #11
    What city? Where's the store you went to?

    There's a big Verizon store near us out in the woods that has walls full of tethered live units that you can make calls on.

    Other stores, especially in malls, often just have dummies to look at.

    As for not being approached, some people hate that and prefer to make the first move. Again, depends on where you live.

    Did you ask anyone to show you some live units?
     
  12. Roofy. macrumors 6502a

    Joined:
    Jan 24, 2009
    #12
    This. There is a small shop in my town that only has dummies on display. Right down the high way there's a big retail store with all working models.
     
  13. alywa thread starter macrumors 6502

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    May 6, 2004
    #13
    Yet you took time to comment. Thanks for your brilliant insight.
     
  14. alywa thread starter macrumors 6502

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    May 6, 2004
    #14
    Yeah, it was a reseller, not a corporate store. Not obvious from the building, but I looked on Verizon's website. The area is poor, not terribly sketchy, but maybe theft is a big issue. Still, it is a nice looking, new store... I just expected more.
     
  15. Starrbuck macrumors regular

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    Jun 8, 2010
  16. peapody macrumors 68040

    peapody

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    Oct 7, 2007
    Location:
    baltimore, md
    #16
    Never had that experience. Depends on the store. You can't use one experience as the rule..otherwise you will never be happy with any product or service - apple or non.
     
  17. Schweitzer macrumors regular

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    Jul 25, 2010
    #17
    Thanks for the interesting background info!
     
  18. koilvr macrumors 6502

    koilvr

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    Location:
    Knoxville, TN
    #18
    Cool response Bro!
     
  19. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #19
    Was it a corporate store, or an authorized retailer?

    I've found start differences in how I'm treated and how the sales staff interacts with customers. Corporate stores, typically have some one at the door welcoming you, and asking you to register to get you in the queue. After that its a professional interaction.

    Authorized resellers; in some stores, I witnessed a much more friendlier laid back approach but in others, I was just looked at while the sales staff continued to talk amongst themselves.
     
  20. alywa thread starter macrumors 6502

    Joined:
    May 6, 2004
    #20
    Yeah, I guess I could have made it more clear that I was thinking about switching to Verizon if AT&T doesn't improve here. I really like my iPhone, but hate the service as it is now. I was hoping to get some hands on time with some of Verizon's phones, hence my gripe with the store.

    I'll go check out a corporate store when I have time.
     
  21. Wicked1 macrumors 68040

    Wicked1

    Joined:
    Apr 13, 2009
    Location:
    New Jersey
    #22
    Just ask a lot of questions, see what your options are, know which phones they can replace with new or refurbs and just make sure you contact customer service before buying from a store.
     
  22. jkozlow3 macrumors 6502a

    Joined:
    Jul 16, 2008
    #23
    Not to be a jerk, but you realize this is an iPhone forum, right? You didn't mention the iPhone ANYWHERE in your post. You might as well have talked about your experience with your Windows laptop and how much it sucks or how happy/unhappy you are with your Dyson vacuum cleaner.

    Your insight about the Verizon store would be better suited to a cellular website such as howardforums.com. Again, not being a jerk, just saying that there are better forums for this kind of thread.
     
  23. kuaiyouming, Aug 5, 2010
    Last edited: Mar 24, 2013
  24. unamused macrumors 6502

    Joined:
    Oct 25, 2009
    #25
    That's why... The upkeep of that store in no way reflects how actual verizon corporate stores are kept.

    your level of expectation can only be based on the owner of that store, not verizon.... Go check out a corporate store before saying "wow this vzw store was garbage"

    It's like going to a private mechanic that works on Mercedes Benz's..... It wouldnt be right to say, wow, that MB shop was horrible! It was ghetto, dirty, etc.... it has no reflection on the company because its a 3rd party vendor/seller.


    I've actually had good experiences with customer support with VZW but flukes happen.
     

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