Kensington Expert Mouse: Can't select text or grab-and-move windows

[srbNYC]

I love my Kensington Expert Mouse trackball (still wonder why they call a trackball a "mouse," but whatever.) Just upgraded to the wireless version, and mostly very happy.

However, I've discovered I cannot click-and-hold to select text anywhere, or click-and-hold the top of a window to move it. (Those functions work perfectly with my MBA's touchpad, and worked perfectly with the wired ExpertMouse.)

Has anyone encountered this? I have a feeling it may be some conflict between the system's Mouse settings and the KensingtonWorks settings, but can't find what might be adjusted. Help! Thanks.

 

[srbNYC]

Update/correction: Also, all other clicking and double-clicking etc works great. It's just the click-and-hold drag and select functions that don't. It's awful.

 

[srbNYC]

No one has responded here, so I guess no one cares, but just in case: I just spoke to Kensington Support, and they told me this is a known issue with M1 Macs and KensingtonWorks software. To be addressed in next update.

 

[obogz]

No one has responded here, so I guess no one cares, but just in case: I just spoke to Kensington Support, and they told me this is a known issue with M1 Macs and KensingtonWorks software. To be addressed in next update.

Not many have M1 and a Kensington, found your post thought google search
I tried multiple things, even downgrading, nothing works. Thanks for sharing!

 

[srbNYC]

Their last software update for Mac was March 3, so I'm hoping a revision will show up any day now.

 

[ZMacintosh]

same issue here, here's this thread as well: https://forums.macrumors.com/threads/m1-mini-kensington-expert-mouse.2276256/

 

[srbNYC]

Disappointed that they haven't updated the software yet, especially since this is an issue they're aware of. Previous updates have been on a shorter cycle.

4/23 update: Still not update, still disappointed. 😢. Come on, Kensington.

 

[srbNYC]

Really unhappy with Kensington right now, since they are aware of this major bug in the KensingtonWorks software.

 

[satcomer]

Really unhappy with Kensington right now, since they are aware of this major bug in the KensingtonWorks software.

take this as a gasp lesson don’t ever buy mice that required plugins ever again!

 

[5xdr]

SteerMouse very configurable with Trackballs.
You can use chord combinations.
I have nine different combos.

 

[5xdr]

SteerMouse utility is great with Kensington Trackball.

 

[GrumpyCoder]

Really unhappy with Kensington right now, since they are aware of this major bug in the KensingtonWorks software.

Do yourself a favor and stay away from the Kensington software. Use SteerMouse, USBOverdrive or a similar tool. I switched from manufacturer tools to 3rd party back when I had Elecom (Huge and DEFT Pro) trackballs and found it a better solution. That's also the case for the Kensington Expert Wireless I've used after the Elecoms and the SlimBlade I'm using now.

 

[srbNYC]

Thanks. Will one of these let me customize the four buttons, etc.?

 

[GrumpyCoder]

Thanks. Will one of these let me customize the four buttons, etc.?

Yes, no problem. Buttons, scrolling, speed, acceleration, etc. can all be customized.

 

[srbNYC]

FYI Kensington updated KensingtonWorks today for Mac and Windows. Bug seems fixed, and it's working great so far. It's still intel, though.

 

[JVeng]

Found this while looking for a solution to a weird action of late:
2021 Mac MINI m1 with the (wonderful for years ) Kens Expert Tball.
What happens is; I will grab a file and try to drag it somewhere, but part-way through the drag it DROPS it some random place it is being draged across, in a window or behind a window, making me panic and then go to FILE command-Z to undo the file move...
can STEERMOUSE and KENSINGTONWORKS-3.0.4 be installed on teh same machine and then pick which you want to be using?

 

[SWLABR]

FYI Kensington updated KensingtonWorks today for Mac and Windows. Bug seems fixed, and it's working great so far. It's still intel, though.

Just updated to the most recent version of Kensington works, still having the same problem. Assigned drag to the top left button, but I have to double click on it to drag. It works, but it's annoying. Wish I could just click on it once.