Kernel Panic - Late 2013 iMac

Discussion in 'iMac' started by alksion, Dec 18, 2013.

  1. alksion macrumors 68000

    alksion

    Joined:
    Sep 10, 2010
    Location:
    Los Angeles County
    #1
    Late 2013 27 iMac:
    - Core i7
    - 16GB RAM Factory
    - 512GB PCIe SSD
    - 780m GPU

    I just received my first kernel panic on this new iMac. Believe it or not, it just came shortly after adding my LaCie USB3 2Big external to the arsenal. Here is the diagnostic report. Please let me know what you think.

    Diagnostic Report:

    Anonymous UUID: A1A5AF83-C1AF-F238-FCD0-DD995C9C4744

    Wed Dec 18 11:19:26 2013
    panic(cpu 4 caller 0xffffff8002adc19e): Kernel trap at 0xffffff8002ead0ba, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000000057c0000, CR4: 0x00000000001606e0
    RAX: 0xffffff8027bcf390, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x00000a177bf9120e
    RSP: 0xffffff81d71c3e60, RBP: 0xffffff81d71c3e90, RSI: 0xffffff8027acd679, RDI: 0x0000000000000000
    R8: 0x0000000000000003, R9: 0x0000000000000000, R10: 0x0000000000000003, R11: 0xffffffffffffffff
    R12: 0xffffff8027acd679, R13: 0xffffff8039e9ac80, R14: 0x0000000000000000, R15: 0x00000a177bf9120e
    RFL: 0x0000000000010246, RIP: 0xffffff8002ead0ba, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x4

    Backtrace (CPU 4), Frame : Return Address
    0xffffff81d71c3af0 : 0xffffff8002a22f69
    0xffffff81d71c3b70 : 0xffffff8002adc19e
    0xffffff81d71c3d40 : 0xffffff8002af3606
    0xffffff81d71c3d60 : 0xffffff8002ead0ba
    0xffffff81d71c3e90 : 0xffffff7f851184bb
    0xffffff81d71c3ed0 : 0xffffff7f85118249
    0xffffff81d71c3f20 : 0xffffff8002a4a15a
    0xffffff81d71c3fb0 : 0xffffff8002ad6aa7
    Kernel Extensions in backtrace:
    com.apple.iokit.IOUSBAttachedSCSI(1.0.5)[C4781F79-F119-3EBA-A0C0-5554A18D22AE]@0xffffff7f85115000->0xffffff7f8511cfff
    dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xffffff7f830f8000
    dependency: com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xffffff7f82fe8000
    dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.6.0)[76253A22-A1DB-3BF4-A972-E694A37CD09A]@0xffffff7f83078000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    13B42

    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide: 0x0000000002800000
    Kernel text base: 0xffffff8002a00000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

    System uptime in nanoseconds: 11090980493931
    last loaded kext at 9442626327161: com.lacie.driver.LaCie_RemoteComms 1.0.1 (addr 0xffffff7f8516b000, size 12288)
    last unloaded kext at 9569272120768: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f85100000, size 16384)
    loaded kexts:
    com.LaCie.ScsiType00 1.2.11
    com.Logitech.Unifying.HID Driver 1.3.1
    com.Logitech.Control Center.HID Driver 3.9.1
    com.oxsemi.driver.OxsemiDeviceType00 1.28.13
    com.apple.iokit.IOUSBAttachedSCSI 1.0.5
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.ApplePlatformEnabler 2.0.9d1
    com.apple.driver.AGPM 100.14.11
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.ntfs 3.11
    com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 2.5.3fc1
    com.apple.driver.AppleThunderboltIP 1.0.10
    com.apple.driver.AppleIntelHD5000Graphics 8.1.8
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
    com.apple.driver.AppleMikeyDriver 2.5.3fc1
    com.apple.driver.AppleLPC 1.7.0
    com.apple.GeForce 8.1.8
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleIntelFramebufferAzul 8.1.8
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 650.4.4
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.4.0
    com.apple.driver.AppleSDXC 1.4.0
    com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
    com.apple.driver.AirPort.Brcm4360 800.21.45
    com.apple.driver.AppleAHCIPort 2.9.5
    com.apple.driver.AppleUSBXHCI 650.4.3
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.0
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.5.3fc1
    com.apple.vecLib.kext 1.0.0
    com.apple.driver.AppleUSBAudio 2.9.3f17
    com.apple.iokit.IOAudioFamily 1.9.4fc11
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
    com.apple.driver.AppleThunderboltEDMSink 1.2.1
    com.apple.iokit.IOAcceleratorFamily 98.7.1
    com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
    com.apple.driver.AppleHDAController 2.5.3fc1
    com.apple.iokit.IOHDAFamily 2.5.3fc1
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.5.1d27
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.nvidia.driver.NVDAResman 8.1.8
    com.apple.iokit.IONDRVSupport 2.3.6
    com.apple.iokit.IOAcceleratorFamily2 98.7.1
    com.apple.AppleGraphicsDeviceControl 3.4.12
    com.apple.iokit.IOSurface 91
    com.apple.iokit.IOGraphicsFamily 2.3.6
    com.apple.driver.AppleSMC 3.1.6d1
    com.apple.driver.AppleUSBHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
    com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
    com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
    com.apple.iokit.IOBluetoothFamily 4.2.0f6
    com.apple.iokit.IOUSBHIDDriver 650.4.4
    com.apple.driver.AppleUSBComposite 650.4.0
    com.apple.iokit.IOUSBUserClient 650.4.4
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
    com.apple.driver.AppleThunderboltNHI 1.9.2
    com.apple.iokit.IOThunderboltFamily 2.8.5
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 600.34
    com.apple.driver.mDNSOffloadUserClient 1.0.1b4
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.6.0
    com.apple.iokit.IOUSBFamily 650.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.10
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 21
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.8
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0

    System Profile:
    Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 16 GB, SMC 2.15f2
    Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: 2Big Quadra USB3
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Keyboard Hub
    USB Device: USB Receiver
    USB Device: Apple Keyboard
    USB Device: USB Sound Device
    Thunderbolt Bus: iMac, Apple Inc., 23.10
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    If you get a screen that looks like this:
    [​IMG]
    It's called a kernel panic. If it doesn't happen again, or very infrequently, you don't need to worry about it.
    If it does happen again, this may help:
     
  3. alksion thread starter macrumors 68000

    alksion

    Joined:
    Sep 10, 2010
    Location:
    Los Angeles County
    #3
    I'm fully aware of what a Kernel Panic is. Did you even read my log I posted? I'm just wondering if there's anything in that log that would associate with an external device.
     
  4. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #4
    It's a bit of guesswork, but it looks like LaCie drivers are to blame. Someone unloaded an Apple driver, loaded a LaCie driver, and then it crashed.

    In general, I avoid any drives that are made specifically for Apple, like Western Digital and LaCie, exactly because they add their own drivers, and tend to run into trouble. Any generic drive will only use Apple drivers, so you are a lot less likely into trouble. It's just my opinion, but if at all possible I'd try to return the drive and get Seagate, Samsung, Toshiba, anything that you can connect to any computer. Probably saves you money as well.
     
  5. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    Yes, I read your post. I don't make assumptions about people's knowledge level, and my post relates to anyone with a kernel panic. As stated by Apple, if it doesn't happen again, no further troubleshooting is necessary. If it does, the links I provided should help with troubleshooting.
     
  6. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
  7. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #7
    I'm with gnasher729 on this one. That "last loaded kext" is almost always the culprit on these kernel panics. Uninstall any Lacie software you installed and you should be fine.

    Ordinarily the software that comes with these aftermarket drives is not needed and the best thing to do is just format the entire disk to get rid of that stuff as soon as you attach the drive.

     
  8. alksion thread starter macrumors 68000

    alksion

    Joined:
    Sep 10, 2010
    Location:
    Los Angeles County
    #8
    This is already my second device in two weeks. The first one had an extremely loose I/O board. This second unit seemed okay until I had a kernel panic in less than 24 hours. I've been using CalDigit devices and have nothing but good things to say about that company and the quality of each unit. The problem is the CalDigit VR2 (comparable to the 2Big) is $150 more for the exact same thing. I may understand why now.

    Still on the fence about returning it again, but it may just be my best bet.

    I apologize if I came off rude. I'm just a bit frustrated. If it's driver related to my LaCie, then isn't it possible it'll happen again?

    Should these be updated? If so, then how?

    I only installed the software because I wanted email alerts as to the status of each drive.
     
  9. alksion thread starter macrumors 68000

    alksion

    Joined:
    Sep 10, 2010
    Location:
    Los Angeles County
    #9
    I'm just returning the product. I am going with CalDigit who has been reliable. Should've went with what I knew. I gave LaCie two chances...
     

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