Kernel panics after logic board replacement

Discussion in 'MacBook Air' started by jirimajer, Jun 19, 2014.

  1. jirimajer macrumors newbie

    Joined:
    Jun 19, 2014
    #1
    I've had a logic board replaced in my 6.2 mba in an apple store due to hw failure (it showed no signs of life). but now it keeps on crashing every half an hour, i've tried to reset both smc and nvram and also updated the efi. Any ideas what the problem might be? should i take it back to the apple store? Thx for reply! :)

    here's one of the logs from console:
    Code:
    Machine-check capabilities: 0x0000000000000c07
     family: 6 model: 69 stepping: 1 microcode: 23
     signature: 0x40651
     Intel(R) Core(TM) i5-4250U CPU @ 1.30GHz
     7 error-reporting banks
    Processor 0: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC4_STATUS(0x411): 0xba00000058000402
     IA32_MC4_MISC(0x413):   0x0000000000000000
    Processor 1: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC4_STATUS(0x411): 0xba00000058000402
     IA32_MC4_MISC(0x413):   0x0000000000000000
    Processor 2: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC4_STATUS(0x411): 0xba00000058000402
     IA32_MC4_MISC(0x413):   0x0000000000000000
    Processor 3: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC4_STATUS(0x411): 0xba00000058000402
     IA32_MC4_MISC(0x413):   0x0000000000000000
    panic(cpu 0 caller 0xffffff80050dc7e9): "Machine Check at 0xffffff8005233b80, registers:\n" "CR0: 0x000000008001003b, CR2: 0xffffff807c64e120, CR3: 0x0000000008ae6000, CR4: 0x00000000001606e0\n" "RAX: 0xffffff809f20b0c8, RBX: 0xffffff8005233b80, RCX: 0xffffff809f20b0e0, RDX: 0xffffff8016fa2128\n" "RSP: 0xffffff809f20b018, RBP: 0xffffff809f20b130, RSI: 0xffffff809f20b0d8, RDI: 0xffffff8012216558\n" "R8:  0xffffff809f20b0f0, R9:  0xffffff809f20b0cc, R10: 0x00000000000001b0, R11: 0x000000006fe8f801\n" "R12: 0x0000000000000000, R13: 0xffffff8012216558, R14: 0x0000000000000001, R15: 0xffffff8012216950\n" "RFL: 0x0000000000000246, RIP: 0xffffff8005233b80, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/trap_native.c:168
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8079984ce0 : 0xffffff8005022fa9 
    0xffffff8079984d60 : 0xffffff80050dc7e9 
    0xffffff8079984ec0 : 0xffffff80050f3cff 
    0xffffff809f20b130 : 0xffffff80052ccc51 
    0xffffff809f20b440 : 0xffffff80052dc2cb 
    0xffffff809f20b570 : 0xffffff80052db999 
    0xffffff809f20b750 : 0xffffff80052d51be 
    0xffffff809f20bb90 : 0xffffff80052c8f26 
    0xffffff809f20bbe0 : 0xffffff80052c9222 
    0xffffff809f20bdc0 : 0xffffff80052b738d 
    0xffffff809f20bde0 : 0xffffff8005252dc3 
    0xffffff809f20be10 : 0xffffff800523419e 
    0xffffff809f20beb0 : 0xffffff800522b86c 
    0xffffff809f20bf60 : 0xffffff8005233089 
    0xffffff809f20bfb0 : 0xffffff80050d7127 
    
    BSD process name corresponding to current thread: kernel_task
    
    Mac OS version:
    13D65
    
    Kernel version:
    Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
    Kernel slide:     0x0000000004e00000
    Kernel text base: 0xffffff8005000000
    System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)
    
    System uptime in nanoseconds: 5438372137179
    last loaded kext at 4979864129828: com.apple.driver.AppleIntelMCEReporter	104 (addr 0xffffff7f88422000, size 49152)
    last unloaded kext at 5147684239139: com.apple.driver.AppleIntelMCEReporter	104 (addr 0xffffff7f88422000, size 32768)
    loaded kexts:
    net.telestream.driver.TelestreamAudio	1.1.0
    com.apple.filesystems.autofs	3.0
    com.apple.driver.AppleUpstreamUserClient	3.5.13
    com.apple.iokit.IOBluetoothSerialManager	4.2.4f1
    com.apple.driver.AppleHDA	2.6.1f2
    com.apple.driver.X86PlatformShim	1.0.0
    com.apple.driver.AGPM	100.14.15
    com.apple.driver.ApplePlatformEnabler	2.0.9d1
    com.apple.driver.AppleThunderboltIP	1.1.2
    com.apple.driver.AppleSMCLMU	2.0.4d1
    com.apple.driver.AppleLPC	1.7.0
    com.apple.driver.AppleCameraInterface	4.26.0
    com.apple.driver.AppleIntelHD5000Graphics	8.2.6
    com.apple.driver.AppleIntelFramebufferAzul	8.2.6
    com.apple.driver.AudioAUUC	1.60
    com.apple.iokit.IOUserEthernet	1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X	7.0.0
    com.apple.driver.AppleHWAccess	1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	4.2.4f1
    com.apple.driver.AppleBacklight	170.3.5
    com.apple.driver.AppleMCCSControl	1.1.12
    com.apple.driver.AppleUSBCardReader	3.4.1
    com.apple.driver.AppleTopCaseHIDEventDriver	10.21
    com.apple.driver.XsanFilter	404
    com.apple.iokit.IOAHCIBlockStorage	2.5.1
    com.apple.driver.AppleAHCIPort	3.0.0
    com.apple.driver.AirPort.Brcm4360	831.21.63
    com.apple.driver.AppleUSBHub	666.4.0
    com.apple.driver.AppleUSBXHCI	677.4.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
    com.apple.BootCache	35
    com.apple.driver.AppleRTC	2.0
    com.apple.driver.AppleSmartBatteryManager	161.0.0
    com.apple.driver.AppleACPIButtons	2.0
    com.apple.driver.AppleHPET	1.8
    com.apple.driver.AppleSMBIOS	2.1
    com.apple.driver.AppleACPIEC	2.0
    com.apple.driver.AppleAPIC	1.7
    com.apple.nke.applicationfirewall	153
    com.apple.security.quarantine	3
    com.apple.kext.triggers	1.0
    com.apple.iokit.IOSerialFamily	10.0.7
    com.apple.driver.DspFuncLib	2.6.1f2
    com.apple.vecLib.kext	1.0.0
    com.apple.driver.X86PlatformPlugin	1.0.0
    com.apple.driver.AppleHDAController	2.6.1f2
    com.apple.iokit.IOHDAFamily	2.6.1f2
    com.apple.driver.IOPlatformPluginFamily	5.7.0d11
    com.apple.AppleGraphicsDeviceControl	3.5.26
    com.apple.iokit.IOAcceleratorFamily2	98.20
    com.apple.iokit.IOAudioFamily	1.9.7fc2
    com.apple.kext.OSvKernDSPLib	1.14
    com.apple.iokit.IOSurface	91.1
    com.apple.iokit.IOBluetoothFamily	4.2.4f1
    com.apple.driver.AppleSMC	3.1.8
    com.apple.iokit.IOBluetoothHostControllerUSBTransport	4.2.4f1
    com.apple.driver.AppleBacklightExpert	1.0.4
    com.apple.iokit.IONDRVSupport	2.4.1
    com.apple.driver.AppleSMBusController	1.0.11d1
    com.apple.iokit.IOGraphicsFamily	2.4.1
    com.apple.driver.AppleThunderboltDPInAdapter	3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily	3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter	1.4.5
    com.apple.iokit.IOSCSIBlockCommandsDevice	3.6.6
    com.apple.iokit.IOUSBMassStorageClass	3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily	3.6.6
    com.apple.driver.AppleUSBMergeNub	650.4.0
    com.apple.driver.AppleUSBComposite	656.4.1
    com.apple.driver.AppleHIDKeyboard	170.15
    com.apple.driver.AppleHSSPIHIDDriver	24
    com.apple.driver.AppleMultitouchDriver	245.13
    com.apple.iokit.IOAHCIFamily	2.6.5
    com.apple.driver.AppleThunderboltNHI	2.0.1
    com.apple.iokit.IOThunderboltFamily	3.2.7
    com.apple.iokit.IO80211Family	630.35
    com.apple.driver.mDNSOffloadUserClient	1.0.1b5
    com.apple.iokit.IOUSBUserClient	660.4.2
    com.apple.driver.AppleHSSPISupport	24
    com.apple.driver.AppleIntelLpssSpiController	2.0.34
    com.apple.driver.AppleIntelLpssGspi	2.0.34
    com.apple.iokit.IOUSBFamily	677.4.0
    com.apple.driver.AppleIntelLpssDmac	2.0.34
    com.apple.iokit.IONetworkingFamily	3.2
    com.apple.driver.AppleEFINVRAM	2.0
    com.apple.driver.AppleEFIRuntime	2.0
    com.apple.iokit.IOHIDFamily	2.0.0
    com.apple.iokit.IOSMBusFamily	1.1
    com.apple.security.sandbox	278.11
    com.apple.kext.AppleMatch	1.0.0d1
    com.apple.security.TMSafetyNet	7
    com.apple.driver.AppleKeyStore	2
    com.apple.driver.DiskImages	371.1
    com.apple.iokit.IOStorageFamily	1.9
    com.apple.iokit.IOReportFamily	23
    com.apple.driver.AppleFDEKeyStore	28.30
    com.apple.driver.AppleACPIPlatform	2.0
    com.apple.iokit.IOPCIFamily	2.9
    com.apple.iokit.IOACPIFamily	1.4
    com.apple.kec.corecrypto	1.0
    com.apple.kec.pthread	1
     
  2. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #2
    Yes you should take it back. The computer should work fine after the repair.
     
  3. Dweez macrumors 65816

    Dweez

    Joined:
    Jun 13, 2011
    Location:
    Down by the river
  4. jirimajer thread starter macrumors newbie

    Joined:
    Jun 19, 2014
    #4
    update: is there a way to tell (from the logs) whether its really a hw issue? ive been experimenting and it did not crash while in safe mode or recovery mode but i cant tell for sure as it doesmt crash in regular intervals. the thing is i dont want to be another week without my laptop if theres a way of solving the issue myself; if its just a software thing
     
  5. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #5
    Do newer machines still have tech tools or anything like that? Apple HW check?
    Anyway, you just got it repaired. Take it back and don't waste your own time but call them first and maybe they will help you. Strike that, they should help you considering it was just replaced.
     
  6. jirimajer thread starter macrumors newbie

    Joined:
    Jun 19, 2014
    #6
    i need it for work i make websites... :( my guess is that its just a loose connector on the mother board however i dont wanna mess with the warranty so im not going in. im gonna give reinstall a try to see if its really hw failure. thank you guys for opinions. and im gonna give the apple hw check a try once it finishes the instalation
     
  7. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #7
    Tough choice. You can either live with a Mac that crashes every half hour. Or you can take it to the store and get it fixed. Yes, that's a tough choice. :mad:

    The problem is quite simply that someone messed up when they replaced the logic board. There's no point trying to work around that problem, you paid for a proper repair, so that's what you should get.

    And why would you try to reinstall your software? Do you think they sneakily replaced the software on your Mac with a different version that creates crashes while they replaced the motherboard? That's quite unlikely, isn't it?
     
  8. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #8
    A loose connection isn't going to cause crashes. The RAM and CPU are soldered in to the board and there isn't really anything else that is likely causing kernel panics. You need to take the laptop in and have it repaired, it sounds like the replacement logic board is bad.
     

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