Hi: I have a user on a Macbook Air OSX 10.11.6 connecting to Windows Server 2012 R2 Remote Desktop server. The keyboard mapping is off, e.g. he cannot use his shift key (characters are always lower case even upon pressing shift key first). We've tried using Parallels and Microsoft's RD Client app vers. 8.0.34 with same results. Any ideas? Thank you! Bob H.