Lawsuit Alleges Apple Broke FaceTime on iOS 6 to Force iOS 7 Upgrades, Save Money

Discussion in ' News Discussion' started by MacRumors, Feb 2, 2017.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Christina Grace of California has filed a new class-action lawsuit that alleges Apple broke FaceTime in iOS 6 to force users to upgrade to iOS 7, reports AppleInsider. According to the lawsuit, Apple forced users to upgrade so it could avoid payments on a data deal with Akamai.


    The class action found its genesis in internal Apple documents and emails disclosed in the VirnetX patent infringement lawsuit, which eventually ended in Apple paying $302 million after a retrial. Apple used two connection methods when launching FaceTime in 2010: a peer-to-peer method that created a direct connection between two iPhones and a relay method that used data servers from Akamai.

    When Apple's peer-to-peer FaceTime technology was found to infringe on VirnetX's patents in 2012, Apple began to shift toward Akamai's servers to handle iPhone-to-iPhone connections. A year later, Apple was paying $50 million in fees to Akamai, according to testimony from the VirnetX trial. The class-action lawsuit, pointing to an internal email titled "Ways to Reduce Relay Usage," alleges that the growing fees were beginning to bother Apple executives.

    Apple eventually solved the problem by creating new peer-to-peer technology that would debut in iOS 7. The class-action lawsuit, however, alleges that Apple created a fake bug that caused a digital certificate to prematurely expire on April 16, 2014, breaking FaceTime on iOS 6. Breaking FaceTime on iOS 6, the lawsuit claims, would allow Apple to save money on users who did not upgrade to iOS 7.

    At the time, Apple recognized the bug, publishing a support document saying that users who were having FaceTime connectivity problems after April 16, 2014 could update to the latest software to fix the issue. The same support document eventually removed the date "April 16, 2014," according to AppleInsider.

    The lawsuit later points to an internal Apple email chain in which an engineering manager mentions that they were looking at the Akamai contract for the upcoming year and understood that Apple "did something" to reduce usage of Akamai's services. Another engineer responded by pointing out iOS 6 leaned a lot on Akamai's services and that Apple "broke iOS 6" and the only way to fix FaceTime was to upgrade to iOS 7.

    Apple's developer page pegged iOS 7 adoption at 87 percent on April 7, 2014, nearly 10 days before Apple allegedly broke iOS 6. The lawsuit claims that forcing iPhone 4s and 4 users to upgrade to iOS 7 was harmful to them because the software would allegedly crash more and run more slowly.

    The lawsuit is seeking undisclosed damages and to prove Apple violated California's unfair competition law.

    Article Link: Lawsuit Alleges Apple Broke FaceTime on iOS 6 to Force iOS 7 Upgrades, Save Money
  2. macsrcool1234 macrumors 65816

    Oct 7, 2010
    Absolutely pathetic - penny pinching taking way too to far. Doesn't surprise me though.
  3. Buran macrumors 6502


    Oct 22, 2007
    Wouldn't it have been simpler to just renew the certificate? Or do they not work the way https certificates do?
  4. Schwyz macrumors regular


    Apr 6, 2016
    Up a tree
    Patent trolls *cough* VirnetX *cough* should have law suits against them with that line in it.
  5. digitalfx macrumors 6502a


    Jul 18, 2007
    yes, Apple made billions selling ios7...O wait, iOS upgrades are free.
    We all pay the price for these frivolous must end.
  6. Jetfire macrumors 6502

    Jul 10, 2008
    Cincinnati, Ohio, USA
    So what is the problem here? Apple doesn't charge for upgrades. They also stop supporting older software.
  7. miniyou64 macrumors 6502a


    Jul 8, 2008
    I'd rather just seek damages for the abomination that is all post iOS 6 software
  8. Michaelgtrusa macrumors 604

    Oct 13, 2008
  9. Brandhouse macrumors 6502

    Aug 6, 2014
  10. Dan From Canada macrumors member

    Jul 19, 2016
  11. Superhappytree macrumors 6502a


    Sep 10, 2015
    iOS 6! Don't care for the rest of the article I'm just glad I seen iOS 6 mentioned. And just better to look at (and function). Memories...
  12. autrefois macrumors 65816


    Oct 22, 2003
    Somewhere in the USA
    They (allegedly) crippled software that was working fine to force people to upgrade. You don't see anything wrong with that?

    There are any number of reasons someone might not want to upgrade to the next OS, including the fact that older hardware tends to run newer software more slowly, as mentioned in the OP.

    Would it be okay if they intentionally put in a bug to prevent WiFi from working unless you upgraded? To prevent voicemail from working properly?
  13. GrumpyMom macrumors 604


    Sep 11, 2014
    I don't know that the end user can do that unless they have above average skills with software. I've never come across a situation where I had to renew a certificate on an app. I think this way of breaking FT takes place in a way non techie users like me would not understand how to fix. So when told by Apple that the solution is to just upgrade the OS, we'd do it and not think about it much. Other than possibly miss the old OS. But remember this happened back when Apple fans were less jaded and expected the newer iterations of iOS to be the best ever. There was no question of upgrading for most of us. Apple kind of forces, nags and cajoles you into it anyway.

    What this was, was kind of a crappy thing to do to Akamai. I'm no lawyer so I am guessing it's legal, but it was sneaky. I'm not sure if or how it might have violated any agreements they had with Akamai.

    It's a sneaky thing to do to the customer and of course now that this has come to light it's going to give credence to the conspiracy theories that Apple does things to iOS upgrades that break down older devices or slows them down so you want to upgrade hardware.

    I'm beginning to wonder that because my year old iPad mini 4 is choking on websites as badly as my second generation iPad mini did. In fact I now use them both equally when I'm not feeling like bothering keeping up with charging because they both run equally crappy. And people complain about Samsung phones lagging after a few months...well, I've got some issues with iPads. But before I break out the tinfoil hats, I will need to do more troubleshooting and sleuthing to make sure I'm not missing some key item of maintenance.
  14. Take Flight macrumors member

    May 18, 2011
    Ah yes, nostalgia is a powerful thing. I miss those faux glossy icons.
  15. Buran macrumors 6502


    Oct 22, 2007
    Oh, I meant, why didn't Apple just do that? Or is it baked into the software in such a way that an entire point update would have been needed? I'm not familiar enough with how exactly certificates work for this kind of thing.
  16. Septembersrain Contributor


    Dec 14, 2013
    I think what concerns me most is have they done a move like this since that time? Are there software tweaks that break things intentionally now? Tin foil hat aside and conspiracy theorists have arsenal now.
  17. Rogifan macrumors Core


    Nov 14, 2011
    Like what? Give some examples.
  18. Hieveryone macrumors 68040


    Apr 11, 2014
    This literally made me lol. Thank you, sir.
  19. The Cappy macrumors regular

    Nov 9, 2015
    Dunwich Fish Market
    As others have pointed out: the upgrade to iOS 7 was free. If Apple forced me to upgrade... who cares? The only people with a legitimate grievance might be the guys with EOL devices that couldn't be upgraded to iOS 7.
  20. GrumpyMom, Feb 2, 2017
    Last edited: Feb 2, 2017

    GrumpyMom macrumors 604


    Sep 11, 2014
    Apple didn't want people to upgrade their certificate nor did they want the certificate to auto upgrade. If I'm understanding what I read correctly, they intentionally set the certificate to expire. They created a bug to accomplish that. But their solution to the bug was to suggest an iOS upgrade. Because correct me if I'm wrong, but FaceTime is tied to the OS and upgrades to the iOS are how FaceTime is itself upgraded.

    Upgrading to iOS 7 in turn lets them slip in the new peer to peer connectivity that would free them from using Akamai and paying fees to Akamai.

    So they broke a feature of FaceTime to push an upgrade to iOS 7 that lets them keep more money and give none to Akamai.

    In the long run this is bad for consumers because the consumer can't stay on older versions of iOS that work better for older devices. Not if they wanted to use FaceTime in that particular instance.

    So the consumer ends up possibly having to pay to upgrade hardware they might have otherwise held onto for another year. And even though iOS upgrades are free, the hardware sure isn't. I think this is the crux of the consumer complaint.

    And Akamai might have their own bone to pick with Apple.

    It's a bit shady.
  21. Naraxus macrumors 6502a


    Oct 13, 2016
    Doesn't Apple have a stake in Akamai or did they sell that?
  22. Rogifan macrumors Core


    Nov 14, 2011
    Apple fixed the FaceTime issue for all devices that weren't eligible for iOS 7. Can these people prove that upgrading their software caused them real harm? I don't think a judge will rule in their favor just because iOS 7 might have made their 4S a bit slower.
    --- Post Merged, Feb 2, 2017 ---
    But they provided a software update for all devices that weren't eligible for iOS 7.
  23. Freyqq macrumors 601

    Dec 13, 2004
    How is this any different from what happens in tech all the time, for instance when Microsoft stopping support for Win XP and then something probably breaking? What damages can be proven if iOS7 is free?
  24. Rogifan macrumors Core


    Nov 14, 2011
    Do you miss this? :D




  25. weaselgopher macrumors newbie

    Nov 13, 2013
    --- Post Merged, Feb 2, 2017 ---
    What about the 4th generation iPod touch that couldn't update to iOS 7? FaceTime just stopped working on them?

Share This Page

325 February 2, 2017