anyway.. that apple support, how far does it go?
i can imagine it isn't as bright a they claim it.
anyone here actually been helped by them?
Nothing is perfect. And what I can tell you is that

will always be behind their products for service and support. Obviously as technology evolves the life cycle to release new products becomes shorter, therefore some things will become obsolete faster than what we were used to.
I have a MacBook late 2006, made out of cheap plastic, lesson learned avoid plastic products from China, get aluminum Macs instead. Apple had replaced the broken plastic case parts a couple of times even out of warranty.
iPhone 3G, same history about plastic: cracks. Always replaced even out of warranty.
MacBook Pro: started to experience kernel panics, RAM or motherboard faulty, it is out of warranty = flat fee of repair $310, they call it depot repair. New RAM...could be something like that, motherboard...way more.
Go to a Genius Bar for any thing and they will do a free diagnostic of what is going on, if you need customer satisfaction ask for the manager and they will do their best to make you a happy

customer. They will find a way to make you happy.
If you face some Genius that are not so...ask for the manager.
Even using their website for support, you can get a direct call from a support specialist right away, and they will guide you to do diagnostics or schedule the Genius Bar appointments.
I thought that I will never need apple care, but it turns out that it is worth the price, next Mac I buy, will definitely get apple care.
Anyway there is always
www.ifixtit.com for some do it yourself repairs.