I'm sure that's exactly LG's thinking. No sane company sets out to punish their existing customers, yet that's exactly what LG has done, repeatedly. LG makes it extremely clear that they value today's profit (be that in the form of advertisements added after sale to a TV that originally retailed for upwards of $5000 or through simple lack support, as seen here) over the lifetime experience of owning one of their products.
As an LG customer, they had the opportunity to hook me on their brand with their admittedly amazing OLED panels while they literally had no competition in this space. Instead, they've stated, restated, and driven home the point that all the features in the world can't make up for a company that refuses to support their very much non-disposable products after sale.
Agree. I'd almost certainly never buy another LG product, as it their
support that is the worst I've ever dealt with.
I needed a replacement TB3 cable, as the one that came with one of my two LG 5K displays was faulty. But I just couldn't get one from them any way I tried; so in the end, as I had to get insulated displays from Mar 2017 onwards, I just sent the original two displays back to Apple and rebought new ones, as it was easier all round.
While I like my LG 5K displays enough to keep them for the last couple of years, the lack of properly 100% fixing all the minor bugs with how a couple of things work, still leaves me rather incredulous.
The couple of bugs that remain are things that a MOST BASIC software update should have been able to fix properly in a heartbeat, but no, they did a couple of updates that fixed the main things, then gave up.
They still work really well as displays, mind you (as has been said, LG panels are great), but they're simply not up to the standards of integration I expect to happen with a display and my Apple products – how they could manage to not match what I even got with the 27" ACD display I still have, whose integrations are better (but screen obviously is only 1440p), is just weird given Apple gave them so much apparent 'help' with getting a separate 5K display out in time for their 2016 TB3 MBP release (though they came a bit later of course: Jan 2017 first lot, then from Mar 2017 ones with the fixed insulation).