Hi Macrumors users, I want to share with you email and case with Apple Care, since Apple doesn't let you know the actual tech specs for using 4K resolution on a MacBook Pro retina 2014, is anyone encountered this? Any solution? They did not fix or replaced my rMBP1-2014 even after a week at the Apple Store Geniuses.
Dear Mr. Tim Cook,
I am writing this email as followup to my Apple Care unsolved case.
In short the issue is about using 4K displays with my
MacBook Pro 15" retina mid-2014@3840x2160-60Hz as explained in detail below with
LG Cinema 5K displays or any other 4K projector (
Benq W1100) or OLED TV (
LG).
Because was unconfirmed by many test, and even with tech specs supporting this connectivity there is still lack of that 4K resolution via thunderbolt 3 and Apple adapter - cable.
Personally I suggested as possible solution - for me as customer - due to lack of macOS Sierra release update, a reimbursement or replacement with a new product since Apple support pages and tech-specs confirm the chance of using this kind of 4K resolution on my Mac but no way in reality is possibile to obtain.
More details:
https://support.apple.com/en-us/HT206587
With OS X Yosemite v10.10.3 and later, most
single-stream 4K (3840x2160) displays are supported at 60Hz operation on the following Mac computers:
MacBook Pro (Retina, 13-inch, Early 2015) and later
MacBook Pro (Retina, 15-inch, Mid 2014) and later
Mac Pro (Late 2013)
iMac (27-inch, Late 2013) and later
MacBook Air (Early 2015)
https://support.apple.com/en-us/HT207448
3840 x 2160 @ 60Hz
With the
Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter and a Thunderbolt cable, you can use the
LG UltraFine 5K Display at 4K and lower resolutions with these Mac models:
Mac Pro (Late 2013)
MacBook Pro (Retina, 15-inch, Mid 2014) and later
MacBook Pro (Retina, 13-inch, Mid 2014) and later
iMac (Retina, 27-inch, Late 2014) and later
iMac (Retina, 21.5-inch, Late 2015)
iMac (21.5-inch, Late 2015)
MacBook Air (13-inch, Early 2015)
MacBook Air (11-inch, Early 2015)
MacBook Pro (Retina, 15-inch, Mid 2014) - Technical Specifications
2.2GHz - 256GB
Intel Iris Pro Graphics
Dual display and video mirroring:
Simultaneously supports full native resolution on the built-in display and up to 3840 by 2160 pixels on up to two external displays, both at millions of colors
Thunderbolt digital video output
Sincerely,