I received my black LP case about 3 weeks ago, and right way, the screen protector came in with scratches. Although the case itself passed the initial water test with flying colors, making/receiving calls via speakerphone and Facetime was horrible, due to the echoing effect. I emailed, tweeted... even called LP's customer service line for a permanent solution to these issues and was promised a new front replacement (this was during the first week of ownership). Until now, I've been given the runaround with different dates of shipping for the replacement. The last agent advised me that shipping will be made today and that an email confirming it will arrive. None so far...
To be honest, I understand very well that this is a start-up company who is trying to fulfill all customers' satisfaction. I'm also a very patient person, but almost 3 weeks and no sign of shipping? I don't think I can put my trust with that type of service. Sorry, LP, but you get 2 thumbs down in my book.
Just my personal experience here...