Light pink screen horizontal lines

b2387692

macrumors regular
Original poster
Nov 9, 2014
105
8
Hello all,

Late 2011 MBP 17” SSD, running High Sierra 10.13.6...? While plugged in, and charging, it went to white screen. I shutdown and upon restarting, it loaded a screen with light pink horizontal lines (see pic). Progress bar would go about halfway then kept restarting.

When unplugged, same thing happened but it would just shutdown, without restarting.

FWIW, it appears to be holding charge.

Any ideas?

ACD13991-7512-4071-BBFA-B64FD719EE92.jpeg
 
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_Kiki_

macrumors 6502a
Aug 13, 2017
841
253
Thanks!
That's quite a thread, and probably over my head, technically.
"Defective", hmm? Any recourse and/or extended GPU warranty, from Apple?
you are too late, your model is longer eligible for Apple program
 

_Kiki_

macrumors 6502a
Aug 13, 2017
841
253
https://www.apple.com/uk/support/macbookpro-videoissues/
"The program covers affected MacBook Pro models until December 31, 2016 or four years from its original date of sale, whichever provides longer coverage for you. The following models are no longer eligible for this program: MacBook Pro (15-inch, Early 2011), MacBook Pro (15-inch, Late 2011), MacBook Pro (17-inch, Early 2011) and MacBook Pro (17-inch, Late 2011)."
 

b2387692

macrumors regular
Original poster
Nov 9, 2014
105
8
https://www.apple.com/uk/support/macbookpro-videoissues/
"The program covers affected MacBook Pro models until December 31, 2016 or four years from its original date of sale, whichever provides longer coverage for you. The following models are no longer eligible for this program: MacBook Pro (15-inch, Early 2011), MacBook Pro (15-inch, Late 2011), MacBook Pro (17-inch, Early 2011) and MacBook Pro (17-inch, Late 2011)."
Thanks!
If already repaired, under Apple MacBook Pro Repair Extension Program for Video Issues, before December 31, 2016, what is the warranty, on repair?
 

b2387692

macrumors regular
Original poster
Nov 9, 2014
105
8
FWIW...

In between posts here, last Tuesday, I talked to Apple support rep, at (800) 275-2273, who "escalated" my call, by transferring me to Darren <SP> at (877) 388-0879 ext 34593, who told me that since it was repaired, under Apple MacBook Pro Repair Extension Program for Video Issues, before December 31, 2016, it would be covered, if repair needed again. He said, he would call local store, who did original repair and call me back, in 30 minutes.

Not only, did he not call me back in 30 minutes, but he still hasn't. I called him Thur & Fri and left voice mails, which he also hasn't returned. So, today, I had LIVE chat session online, and explained that Darren told me, "if repaired under program...it would be covered", to which rep Clay said:

"There is no such thing here on our end. The notes (apparently, from first rep, who transferred me to Darren) specifically, stated that you were advised to reach out to the service provider (Local Apple store), for service. I honestly do not see how this would be possible for us to cover any repair for the device because we do not support any device more than 5 years of age...

...There are no notes, that you even spoke to anyone named Darren...

...if you did speak to someone by this name there would be notes and as it stands, there is not one, not a single note from this person you say you spoke with...

...As far as support for device is concerned there is sadly none due to it's age...

...At any rate, I do thank you, for reaching out and wish you best of luck in contacting this person by the name of Darin.".

TBH, I never expected, this type of misinformation, lies and treatment, from Apple support, let alone "escalated" support.
 
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