Wirelessly posted
If I was the manager I would refuse to refund them just for the lulz!
In the UK you don't have to refund something if there is nothing wrong with it. Many stores have a 14 day return policy. But that's all it is, a policy. Managers can and sometimes will overrule it.
They will still have to return. Though managers, according to you, can overrule it. He would still be an apple employee and that's apple's policy. No if's, ands or buts about it. If the manager refuses it, all we have to do is call apple and complain, the manager's ass would be on the platter.