Logitech c930e not working with mac :(

Discussion in 'MacBook Pro' started by enyathackray, May 7, 2016.

  1. enyathackray macrumors newbie

    enyathackray

    Joined:
    May 7, 2016
    #1
    Hello

    I just purchased a Logitech C930e which is suppose to be 100% compatible with my Macbook Pro

    The operating system is OS 10.11.4

    The mac does not recognise the camera at all!
    My USB ports work fine...

    The camera shows in the system report so apple tech told me its not the camera either...
    can anyone think of anything else it could be?

    Thanks!
     
  2. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
  3. enyathackray thread starter macrumors newbie

    enyathackray

    Joined:
    May 7, 2016
    #3
    Yes i have thank you!

    I have had an online support team looking at my computer for 10 hours today and they knew nothing!
    I dont know what to do next!

    Thanks ..
     
  4. boast macrumors 65816

    boast

    Joined:
    Nov 12, 2007
    Location:
    Phoenix
    #4
    I assume you've already rebooted while having the webcam connected?

    Is the webcam connected directly to the MacBook or through a USB hub?

    Try unplugging it, opening up the console app, reconnecting the webcam and checking for any warnings or errors.
     
  5. skybondsor macrumors newbie

    skybondsor

    Joined:
    May 24, 2016
    #5
    Did you ever resolve this? I'm having a similar issue.
     
  6. RobCoenen macrumors member

    RobCoenen

    Joined:
    Mar 11, 2016
    Location:
    Roggel, The Netherlands
    #6
    1. Try connecting the webcam to another USB port on your Mac.
    2. Click the Apple menu (in the top left corner of your screen) and then click About this Mac. Click on System Report from the pop-up window that appears. The System Information window for your Mac will appear. Navigate to the USB section and check to see if the webcam is listed as a connected device.
    3. Make sure your Mac’s installed version of Mac OS X is completely up-to-date.
    4. Reset the PRAM — Shut down the Mac. Before you start it up, locate the following keys: Command, Option, P, and R. Turn the computer back on and hold down the Command, Option, P and R keys. Wait until the computer makes its second startup chime before releasing the keys.
    5. Try starting your Mac into Safe Mode: Restart the computer while pressing the Shift key. Hold down the Shift key until the Apple logo appears.Test the device.
    6. While your Mac is in Safe Mode, check to make sure that your webcam is connected to your Mac. Click the Apple menu (in the top left corner of your screen) and then click About this Mac. Click on System Report from the pop-up window that appears. The System Information window for your Mac will appear. Navigate to the USB section and check to see if the webcam is listed as a connected device.
     
  7. skybondsor macrumors newbie

    skybondsor

    Joined:
    May 24, 2016
    #7
    The only thing that worked for me was updating from Yosemite to El Capitan.
     
  8. B33lzebub macrumors newbie

    B33lzebub

    Joined:
    Jan 21, 2015
    #8
    This thread is pretty old, but maybe the following will help someone searching for help.
    Short version: try it in another computer, with a different operating system.

    Long version: having recently updated to El Capitan, I could get no joy from my C930e. Its microphone worked,
    but not the camera, despite making sure the firmware was up to date, trying different usb ports, etc.
    I began to suspect the camera had died.
    To check this, I took it to an old redhat inux machine, plugged it in, and ran the webcam program "cheese".
    It worked perfectly! I unplugged it, took it back to my mac mini, plugged it in, and it worked perfectly,
    with both Photo Booth and Skype. OOTT (One Of Those Things), I suppose.
     
  9. quicksite, Nov 24, 2016
    Last edited: Nov 24, 2016

    quicksite macrumors newbie

    quicksite

    Joined:
    Sep 24, 2013
    #9
    Thanks for your reply— because your suggestion worked for me. And I hadn't thought of it, so thank you. I was having the webcam recognition problem on my Mac Pro. So I unplugged and moved it to my Macbook Pro. From prior troubleshooting, I knew that the way to "select webcam" was to launch Quicktime 10 Player. (Players prior to version 10 won't work, because it needs to have the "Record Movie" function.)

    So I launched Quicktime 10 player, then from Menu Bar selected "New Movie Recording"... This opens a video interface, but as I expected, the camera was not automatically recognized. So I already knew about how to select the webcam — by clicking on the DOWNWARD ARROW v to the right of the RED BUTTON in the center of the little control strip when you mouse over the Quicktime player window.

    [​IMG]

    Clicking on the v reveals a dropdown menu with separate selections for Camera, and Microphone: Hopefully you'll see the Logitech c930e listed there, so select it.

    The Logitech webcam then fired up for me, but it was jittery. I closed that "video recording". Then reselected "New Movie Recording", then repeated the selection of the Logitech c930e. When I did that, the image stabilized to perfect state. Who knows, like you say, "One of those things". It would appear that somehow the circuitry in the Logitech camera was asleep in some way, and this reselecting of the webcam on another Mac did the trick in kicking it into gear. I then unplugged the webcam and plugged back in to my Mac Pro. Launched Quicktime Player 10, selected "New Movie Recording", and the c930e was working! yay!


     
  10. B33lzebub macrumors newbie

    B33lzebub

    Joined:
    Jan 21, 2015
    #10
    And thanks to you too. I didn't know about Quicktime 10. (Or, for that matter, tools like Soundflower.)
     
  11. madele macrumors member

    madele

    Joined:
    Oct 31, 2013
    #11
    Please let me know if the Logitech C930e webcam is still the best option with a Mac .. Thank you.
     
  12. Reality_Bath, Mar 9, 2017
    Last edited: Mar 9, 2017

    Reality_Bath macrumors newbie

    Joined:
    Mar 9, 2017
    #12
    If your problem was like mine, the camera was obviously functional (seen in the system report as a miscellaneous USB) but just wont turn on because it is not getting recognized as a camera by your apps like Facetime, Hangouts etc. Then this should work:

    A Quick Fix for Mac Camera Not Working
    Fortunately, there is another trick that seems to fix the problem immediately using a command line force quit, and does not require a reboot:

    1. Quit all open apps that may try to use the camera
    2. Open Terminal, found in the /Applications/Utilities directory in OS X
    3. Enter the following command strings exactly, then hit return:
      sudo killall VDCAssistant
    4. Still at the terminal, issue the following command as well:
      sudo killall AppleCameraAssistant
    5. Enter the administrator password when requested, this is required to execute a command with superuser privileges as prefixed by sudo
    6. Relaunch the app that was attempting to use the camera
    In my case changing computers and rebooting or doing any of the things suggested by the logitech support page had no effect in making the camera functional again. The above fixed it right away. Also this works for other logitech webcams.
     
  13. lickface macrumors newbie

    lickface

    Joined:
    Apr 2, 2017
    #13
    THIS WORKED!!! Thanks for the Command Line love, bro...


     

Share This Page