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HomeKit Logitech Circle 2 Firmware Update

Itinj24

Itinj24

Contributor
Original poster
Nov 8, 2017
4,605
2,638
New York
Noticed a firmware update for the Logitech Circle 2 from 5.6.49 to 5.6.54

My cameras are all working pretty good so I’m reluctant to update but wondering if I’m missing new features. Couldn’t find a change log anywhere on the web. Did any one update and see any difference?

I believe the last Leviton Decora firmware update ruined my switches so I’m really hesitant. Thanks.
 
Here wondering the same thing... reluctant to update until I know as well
 
JWD said:
Here wondering the same thing... reluctant to update until I know as well
Click to expand...
Someone posted this in the Logitech community forum but didn’t get an answer. I’m gonna call Logitech tomorrow and see what they say. I found their customer service to be pretty good in the past.
 
Itinj24 said:
Someone posted this in the Logitech community forum but didn’t get an answer. I’m gonna call Logitech tomorrow and see what they say. I found their customer service to be pretty good in the past.
Click to expand...

I saw that, I contacted them by email support, hopefully know tomorrow
 
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I noticed yesterday a smart location failed notification, maybe it’s something to do with that. I know Tile is having issues with location tracking on iOS 13, I think they are suing Apple actually.
 
JWD said:
I noticed yesterday a smart location failed notification, maybe it’s something to do with that. I know Tile is having issues with location tracking on iOS 13, I think they are suing Apple actually.
Click to expand...
That smart location has been working pretty good for me. Think it failed maybe once in the past year and that’s with both mine and my wife’s phones using it. Both on the iPhone 11 Pro with latest iOS 13. I actually switched to using the camera with a smart plug instead on Friday. I got annoyed having to go to the Logi app to override the smart location every time I wanted to turn it on but it did work good when I was using it. Prefer the smart plug integration better though. Who knows what’s the story with that firmware update.
 
Just got off the phone with product support.

They said that the firmware update should be safe and it’s for connection improvements to WiFi and a security update. Mine connect really good so still hesitant to update but I most likely will anyway because I’m a sucker for updates lol.
 
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My response from Logitech was...
“The firmware 5.6.54 is used when we transition a camera from the Beta back to the Logi App but it is just the same as the 5.6.49 which is to establish a secure connection.”
 
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JWD said:
My response from Logitech was...
“The firmware 5.6.54 is used when we transition a camera from the Beta back to the Logi App but it is just the same as the 5.6.49 which is to establish a secure connection.”
Click to expand...
A little different but my tech was playing telephone as she had to put me on hold so information was probably lost and/or mixed up along the way. At first she told me 5.6.49 was the latest and I had to assure her 5.6.54 was prompting me to update so it seems legit.
 
Logi_Aron
Firmware 5.6.54 contains the following:
  • Bug fixes and updates for HomeKit users
As of this writing it is only being prompted to users who are dual paired.
 
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Might as well bite the bullet and update. Companies that deal in security will have "Minor Bug Fixes" for major security breaches if they are the ones to find it. This is due to the negative PR they could receive. They wouldn't say "Prevents strangers from tapping into your cameras and watching you" but considering that is the majority of what the product does there is a chance that what all security updates fix.
 
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Got the beta firmware 80.48 I think.
But the camera keeps disconnecting to my UniFi network causing WPA timeout failures.
I wonder when Logitech will post a new (non beta) version of the firmware.
 
It’ll be automatic. Within the next week or so, you’ll just find that it has auto updated.
 
I have 2 camera that updated to 5.6.54. After the upgrade one of the camera not longer is able to connect to the Logi cloud. It works as expected in the Home App.
 
Silly me. Should’ve known better. Five of my cameras went down in the Logi app but for reasons unknown, were still working in HomeKit. Tried resetting one of them and now it won’t connect to the cloud. Never updated any of them to HSV either.
 
Same issue that I have except that one is still in the app and the other is not.
 
RJ17 said:
Same issue that I have except that one is still in the app and the other is not.
Click to expand...
I reset one of the five cameras And reconnected directly thru HomeKit (not HSV) and the other four miraculously corrected themselves. However, the one camera I reset still won’t connect to the Logi cloud therefore it’s not showing in the Logi app but it is working in HomeKit. Can’t get recordings or change settings but I get live stream which is better than nothing. Might be a Logi server issue.
 
Just bought these cameras (shipping) to use with HSV. Should I even bother? Main reason is the 10-day cloud recordings. Looks like these cameras are finicky?
 
jeromyj said:
Just bought these cameras (shipping) to use with HSV. Should I even bother? Main reason is the 10-day cloud recordings. Looks like these cameras are finicky?
Click to expand...
My issue just fixed itself last night and I was using the Logi cloud, not HSV. Other than that these cameras have been pretty solid. Can’t comment on HSV though but it is still in beta. For what it’s worth, Tech support has always been outstanding, even through these unfortunate times.
 
jeromyj said:
Just bought these cameras (shipping) to use with HSV. Should I even bother? Main reason is the 10-day cloud recordings. Looks like these cameras are finicky?
Click to expand...
My two cents, mine has been rock solid ever since upgrading to HSV.
The device is right next to my wireless access point however.
I think a lot of problems people have are related to poor wifi.

The other common factor is people with two devices controlling HomeKit, Home hub primary and backup.
Turn off the Home hub backup device and just use your HomePod, or just use your AppleTV, don’t have both in play. They flip flop between each other and cause problems. Trust me on this one and give it a shot, and do report back with your findings.

6BD56B6D-F6B1-471A-856E-6C303775AF41.png
 
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Squuiid said:
My two cents, mine has been rock solid ever since upgrading to HSV.
The device is right next to my wireless access point however.
I think a lot of problems people have are related to poor wifi.

The other common factor is people with two devices controlling HomeKit, Home hub primary and backup.
Turn off the Home hub backup device and just use your HomePod, or just use your AppleTV, don’t have both in play. They flip flop between each other and cause problems. Trust me on this one and give it a shot, and do report back with your findings.

View attachment 903156
Click to expand...
I agree with some issues being caused by Home hubs switching but in my case, with multiple HomePods in the house, those can’t be switched off as a hub. I do believe though that it would be beneficial to have at least one other hub on standby in case. Had an Apple TV that was the connected Home hub brick. Luckily my other Apple TV picked up the slack. This was before I got my HomePods.
 
5.6.54 was a huge mistake for me. Multiple cameras constantly going offline in the Logi app but remain available for live stream in the HomeKit app. The only way to correct this is to reset the camera which is a waste of time since it will go back offline a day later. Most of the time, the camera connects to WiFi but then will not connect to the Logi cloud forcing the camera to abort the setup. Logi claims that firmware version 5.6.54 is the same as 5.6.49 but used to revert cameras from HSV back to the Logi app. Converting to HSV removes the camera from the Logi cloud which leads me to believe this is an unstable firmware that screws with the cloud connection. For the record, I never converted any of my cameras to HSV. I was just tired of seeing the red exclamation point in the Logi app nagging me to update the firmware. This is is not a WiFi Network issue since they’re working fine in HomeKit and show up as online in my Eero app. This has been happening since updating to 5.6.54.

Edit * had my cameras running on 720p for a while. Just tried changing a few of them to 1080p and those cameras instantly lost connection in the Logi app but still work in HomeKit. Same when switching another camera to 360p. This needs to be fixed. Thank goodness I’m not paying for the Logi cloud storage or I’d be livid.
 
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